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Hola, gracias por compartir tu experiencia. Entendemos la frustración de perder disputas, especialmente cuando sientes que presentaste buena evidencia.

Queremos que sepas que seguimos trabajando activamente en mejorar nuestros procesos de resolución de disputas. Hay comercios que ganan disputas con regularidad, pero la clave está en tener la evidencia adecuada según el tipo de contracargo y contar con buenas medidas de prevención de fraude. Son cosas en las que podemos orientarte si decides seguir con WooPayments.

Si quieres que revisemos algún caso específico o te ayudemos con una estrategia de prevención, puedes abrir un ticket en https://woocommerce.com/my-account/contact-support/ y lo miramos contigo.

Hi there!

Wow, it’s always great to go through our reviews and find these moments where merchants had a great experience 🙂

We appreciate you taking the time to leave a positive review, and it’s encouraging knowing we’re heading in the right direction with our support and WooPayments as a product.

If you do need any help down the line, then please don’t hesitate to contact us!

Hi there!

Thank you so much for the great feedback. We really love hearing from our merchants when they’ve had a great support experience with our team 🙂

If you need help with anything else, then please reach out to us.

Hi there,

Thanks for taking the time to share your feedback.

I’d like to clarify a few points about WooPayments. While it’s true that WooPayments is built in partnership with Stripe, it’s designed specifically for WooCommerce stores and offers some distinct advantages:

• Pricing: WooPayments offers competitive rates that are the same as, and in some cases better than, using Stripe directly, with no additional “middleman” fees on top.
• Native integration: WooPayments is built into your WooCommerce dashboard, so you can manage payments, deposits, disputes, and reporting without leaving your store’s admin area.
• Multi-currency and local payment methods: Built-in support for selling in multiple currencies and accepting popular local payment methods.

We’re continuously improving the plugin based on merchant feedback, so if you’ve encountered any specific bugs, we’d genuinely appreciate hearing the details so we can address them.

That said, we understand every store has different needs, and Stripe’s standalone plugin is a solid choice if it works better for your setup.

Hi there!

Thank you for sharing your feedback. I’m sorry to hear you’ve had such a frustrating experience with WooPayments – that’s clearly not the level of service we aim to provide.

I’d like to address a few points and see if we can help resolve the issues you’ve encountered:

Support channels: While we don’t offer phone support, we do provide assistance through our ticket system and live chat. I understand this may not be your preferred method, but our team is committed to helping merchants resolve issues through these channels.

Transaction declines and chargebacks: WooPayments partners with Stripe to process payments, which means transactions go through the same infrastructure used by millions of businesses worldwide. When high-value transactions are declined, it’s typically due to built-in fraud protection measures designed to protect both you and your customers – things like unusual transaction patterns or velocity checks. These safeguards help prevent fraudulent purchases that could lead to chargebacks and financial loss. We also provide dispute management tools and support to help you handle any chargebacks that do occur.

Getting help: We’d genuinely like to understand what happened with your account and see if there’s anything we can do to help. If you’re willing, please reach out to us via our support channels and we’ll do our best to help you out!

We take feedback like this seriously, and I appreciate you taking the time to share your experience.

Hi there,

Thanks for getting back to us!

It’s been almost 4 weeks now – has there been any progress regarding this issue?

Yes, this particular issue with the release of WooPayments 9.2.1 and is included with the latest release of WooPayments 9.3.0.

Have you updated your site to use the latest version of WooPayments and if so, are you still experiencing this issue?

Look forward to hearing from you!

Hi there!

Thanks for leaving a review of your experience with WooPayments!

Setting up PayPal is normally very easy. But not with this plugin. After several hours of trying to set it up, I deleted it because it didn’t display any PayPal attributes.

From what I can gather, you were trying to set up your PayPal account using WooPayments. Is that correct?

At the moment, WooPayments is not associated with PayPal and you aren’t able to process payments on WooPayments using PayPal in any way.

WooPayments is built in partnership with Stripe which is mentioned in our documentation here: https://woocommerce.com/document/payments/built-in-partnership-with-stripe/

Feel free to get in touch if you have any other questions!