Fran Mendoza

Hi there,
thanks for contacting us!

This issue is generated when the order is manually updated, as the order totals are recalculated and WooCommerce is not considering the value of the gift card that should be subtracted. To prevent this, the plugin has a method to add a negative fee with the gift card value when the order items are saved, but it seems that for some reason it’s not working on your site, could you let us know if this issue is happening when adding the gift card in the default plugin field, when using the WooCommerce coupons fields or in both cases, please?

We look forward to your response.

Have a nice day!

Hi there,
thanks for contacting us!

You can remove the shop name and the price by adding the next code in the functions.php of your active theme:

if(!function_exists('yith_wcgc_template_product_name_text_custom')
) {
	function yith_wcgc_template_product_name_text_custom( $text, $object, $context, $product_id) {
		$product = wc_get_product( $product_id );

		$text = is_object( $product ) && $product instanceof WC_Product_Gift_Card ? $product->get_name() : esc_html__( 'Gift card', 'yith-woocommerce-gift-cards' );
		
		return $text;
	}
	add_filter( 'yith_wcgc_template_product_name_text', 'yith_wcgc_template_product_name_text_custom', 10, 4 );
}

add_filter( 'ywgc_display_price_template_suggestion', '__return_false' );

Could you check it and let us know, please?

Have a nice day!

Hi there,

We have released a new version of the plugin (2.14.0) with a fix for this issue, could you check it and let me know, please?

Have a nice day and thanks for your patience!

Hi there,
thanks for contacting us!

Seems that you are using the premium version of the plugin, so please, open a ticket using your account on yithemes.com, as this forum is only for the free version of the plugin.

Thanks and have a nice day!

Hi there,
thanks for contacting us!

Seem that you are using the Premium version of the plugin, in this case, you will need to open a ticket from your account in yithemes.com

This forum is only for the free version from ww.wp.xz.cn.

Have a nice day!

Hi there,
hope you are doing well! 🙂

Unfortunately, is not possible to change the brand’s permalink in the free version of the plugin, we are sorry.

But you can change the “product-brands” slug by a custom one, for this, you have to add the next code in the functions.php of your active theme, replacing the “product-brands” text with the one you want.

if( defined( 'YITH_WCBR' ) && ! function_exists( 'yith_wcbr_change_taxonomy_rewrite' ) ){
 function yith_wcbr_change_taxonomy_rewrite(){
 return 'product-brands';
   }
 add_filter( 'yith_wcbr_taxonomy_rewrite', 'yith_wcbr_change_taxonomy_rewrite' );
}

Could you check it and let us know, please?


Have a nice day!

Hello there,
Hope you all are doing well! 🙂

We have released a new plugin version which fixes this problem with the database entries, so please, update to the latest version (2.2.1) and check if the problem is solved in your sites.

We are sorry for the problems caused.

Let us know any news, please.

PS: If you want, you can remove all the entries with the key “_ywgc_customer_user” in the “wp_postmeta” table, to avoid any overload in your DB

Have a nice day!