I would like to inform you that we checked all settings on hosting side, and after turning off the nginx caching, the form with Stripe payment started to work normally.
Thanks a lot for your detailed feedback. We tested your proposed setup, however, the issue occured also on our website, when all other plugins and custom themes were deactivated. Also using a staging site didn’t seem to help on our server.
This means, even with a clean WordPress installation and default theme, the issue was still there. Might this be an connecting issue with Stripe? Or a general incompatibility of our hoster? Do we need to set some general server settings differently, independent of our wordpress installation?
Looking forward to your assistance.
Best Regards, Frans
P.S. We also upgraded Forminator now to the newest version 1.53.0.
Thanks a lot for following up @wpmudevsupport14 ! I just send the E-Mail to the mentioned address with all required information. Looking forward to the help of your team!
Thanks a lot for your reply. After updating the code, the issue has been fixed and the prefix is now visible in the summary, before submitting the form. Well done!
Thanks a lot for getting back to me. Unfortunately, I didn’t receive any E-Mail and also double checked our spam-boxes. Could you send otherwise the information per private message? Or reply at my E-Mail from 1st May 2025 at 22:27 (CEST)?
Hope you’re doing well too! Thanks a lot for your help, much appreciated!
I’ve followed the mentioned steps and changed ‘forminator-module-48334’ with my form ID 130, like this: ‘forminator-module-130’ . Unfortunately, it doesn’t seem to work on our website. The phone number is still displayed in the summary without prefix. When looking into the plugin must-use, the fix is mentioned as Dial code on summary. I’ve also tried to unpublish and republish the form, but that didn’t work either. We don’t use any caching at the moment, so that shouldn’t be a problem as well.
Thanks a lot for your response. We have a summary at the end of our form, before someone can finally submit their entries, using the HTML field tile. It is configured as follows:
This is how the end user enters his phone number in frontend:
When the user reaches the summary part of the form, before submission, he/she only sees this, failing the country prefix at the phone number:
The form is not yet live on our website, since the entire site is still in development. The e-mail notification seems working correctly after a few tests. It works also correctly when we take a look at the “submissions” in the WP admin console. Therefore, it seems only be a bug within the HTML part of the form, as shown above.
Hope you can support. In case you need the full form, I can send it privately.
