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  • Thread Starter geekfarmer

    (@geekfarmer)

    I did that. I can’t see how to get back to that message to add more information so I’m doing that here.

    I thought it was just Canada, but that isn’t true. I wrote too soon, and forgot I had also reactivated the old plugin. There is still a problem and I have no new information.

    • This reply was modified 9 months ago by geekfarmer.
    Thread Starter geekfarmer

    (@geekfarmer)

    First, I really appreciate the help and narrowing it down to a dimension issue.

    I did re-save default dimensions and tried again with no luck.

    So, I’ve added screenshots to show:
    the dimensions saved under the woo shipping option for the two products in the cart. All my products have info listing much like this. They all have default dimensions as well as more specific dimensions listed for each variation.
    there is one screen shot of one of variations of one of the products listed
    the updated live rates shipping options for Canada (but no rates are being returned for any country I tested other than the US)
    shipping options for the US since these are working
    updated shipping options set to match those for the US, but still are not working

    Finally, I also installed another plugin that uses the rest api 3.0 and did get rates for countries other than the US, so that affirms again that my account should have access. That said, I have a strong preference for your product and would like to stick with you. And again, I really appreciate your help and your fast response on top of that is very impressive.

    Thank you

    Third this suggestion!

Viewing 3 replies - 1 through 3 (of 3 total)