Global Payments
Forum Replies Created
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Forum: Plugins
In reply to: [Global Payments SecureSubmit Gateway] Gift Card HelpWe appreciate your patience while we looked into this matter. Please be aware that a fix was released earlier today and is available via the Heartland github repo. We are in the process of updating our plugin via the WordPress Marketplace to be in sync with our code repo and will update that in short order but in the meantime we wanted to get this into your hands as quickly as possible. We request that you proceed with updating your website as time allows. Please advise of the outcome once you’ve had an opportunity to implement.
Thank you
Forum: Plugins
In reply to: [Global Payments SecureSubmit Gateway] Gift Card HelpGood afternoon,
We appreciate you reporting this issue. Your understanding of how the checkout process should work is accurate. After inputting the gift card number and the associated PIN, the end user would click “apply” and proceed to “place order” to process their purchase using a gift card. However, upon testing this internally, we are able to see that an error message is populating. Please know that this issue has been escalated internally for review and implementation of a fix. A member of our team will follow up on this support ticket once the issue has been resolved. Please don’t hesitate to reach out in the interim, if further assistance is needed.
Thank you
Forum: Plugins
In reply to: [GlobalPayments Gateway Provider for WooCommerce] Sandbox Checkout ErrorGeorge,
We’re happy to hear that this matter was resolved. Please don’t hesitate to reach out should you need assistance in the future.
Thank you
Forum: Plugins
In reply to: [GlobalPayments Gateway Provider for WooCommerce] Sandbox Checkout Error@toulip We wanted to take a moment to follow up with you to see if our team was able to address the error message that you were receiving? If not, please send an email to [email protected] and we will escalate accordingly.
Thank you
Forum: Plugins
In reply to: [GlobalPayments Gateway Provider for WooCommerce] Sandbox Checkout ErrorThank you for reaching out @toulip. We would be happy to assist you with this error. This sounds like there may be an issue with the account configuration. Here is a link to our support channels based on regional location. Please reach out to the team at your earliest convenience so that they may review your current setup.
@forestqc69 We are terribly sorry to hear about your experience. We did experience an issue within our deployment pipeline around this time that caused unwanted behavior for many users. It is unclear if that may have been the underlying cause in this scenario but would encourage you to try using v1.13.3 or newer to see if that addresses the issue. If you continue to have issues, we would like to help you. Please feel free to contact us via email at [email protected] to assist.
Forum: Plugins
In reply to: [GlobalPayments Gateway Provider for WooCommerce] Latest update broke siteHello @crispyclan and @cuddlecot we are terribly sorry for the inconvenience that this caused. We quickly identified an issue within our deployment pipeline that prompted this issue to occur. Once identified we redeployed v1.13.3 on April 16th. I sincerely hope that all is in working order. Should you have any further issues, please don’t hesitate to reach out via WordPress or you may also contact us via email at [email protected].
Forum: Plugins
In reply to: [GlobalPayments Gateway Provider for WooCommerce] listed vulnerability@nxil thank you for identifying this matter and raising it with Global Payments. We believe that this vulnerability was corrected in the release of v1.13.3. Please don’t hesitate to contact us via WordPress or at [email protected] should you encounter any further issues.