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  • Thread Starter grapelover

    (@grapelover)

    Thanks for the suggestion, but it has nothing to do with the spam filter from the receiver but the issue from our server, below is what our host said, the original email put greeting like this “hi username” but when customer create an account using their email as their username it will trigger the issue, thats why i wish to change to “hi customer firstname”

    “Upon checking the email, i do believe the structure that could be triggering the rule would be the generic greeting, as well as the term password reset. 

    One option we have is to try and add an anti-spam rule to try and allow these emails to be sent, or alternatively, if you update the body of the email, this should stop the rule triggering as well. “

    Thread Starter grapelover

    (@grapelover)

    well your on hold order did not have the GST, please just recalculat to make sure the gst exist then save, then edit the fee eg remove the number in fee by using a backspace rather than put a 0 , you shall see the difference

    Would this method help to find out the issue?

    How to Confirm the Source 1) Temporarily enable WP debugging

    Add to wp-config.php:

    define('WP_DEBUG', true); define('WP_DEBUG_LOG', true);

    Then trigger the error → check:

    /wp-content/debug.log

    Look for any plugin hooking:
    woocommerce_cart_calculate_fees
    woocommerce_order_item_fee
    woocommerce_before_calculate_totals

Viewing 3 replies - 1 through 3 (of 3 total)