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Viewing 15 replies - 1 through 15 (of 23 total)
  • Thread Starter grnmtnvtnek

    (@grnmtnvtnek)

    Thank you for the reply! When I go here Go to WooCommerce → Settings → Advanced → WooCommerce.com

    There’s no option to disconnect.

    So I went over to extensions, to the right side of the screen I was able to disconnect store and reconnect it. It looks like I can submit a ticket now!

    The only Payment errors seen are these that popup on the bottom left corner while in woo admin https://snipboard.io/pNagPM.jpg I was in touch with PayPal support and they told me to contact woocommerce for support.

    I do see these errors in our PHP error log, I do not know if they’re relevant.

    [09-Apr-2026 11:36:57 UTC] WordPress database error Commands out of sync; you can’t run this command now for query SELECT a.action_id FROM wp_actionscheduler_actions a WHERE 1=1 AND a.hook=’wc_schedule_pending_batch_processes’ AND a.status IN (‘in-progress’, ‘pending’) LIMIT 0, 1 made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, Automattic\WooCommerce\Internal\BatchProcessing\BatchProcessingController->Automattic\WooCommerce\Internal\BatchProcessing\{closure}, Automattic\WooCommerce\Internal\BatchProcessing\BatchProcessingController->remove_or_retry_failed_processors, call_user_func, as_has_scheduled_action, ActionScheduler_Store->query_action, ActionScheduler_DBStore->query_actions [09-Apr-2026 11:36:57 UTC] WordPress database error Commands out of sync; you can’t run this command now for query SELECT option_value FROM wp_options WHERE option_name = ‘jpsq_sync_checkout’ made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, Automattic\Jetpack\Sync\Sender->do_sync, Automattic\Jetpack\Sync\Dedicated_Sender::spawn_sync, Automattic\Jetpack\Sync\Queue->is_locked, Automattic\Jetpack\Sync\Queue->get_checkout_id [09-Apr-2026 11:36:57 UTC] WordPress database error Commands out of sync; you can’t run this command now for query SELECT COUNT(*) FROM wp_jetpack_sync_queue WHERE queue_id = ‘sync’ made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, Automattic\Jetpack\Sync\Sender->do_sync, Automattic\Jetpack\Sync\Dedicated_Sender::spawn_sync, Automattic\Jetpack\Sync\Queue->size, Automattic\Jetpack\Sync\Queue\Queue_Storage_Table->get_item_count [09-Apr-2026 11:36:57 UTC] WordPress database error Commands out of sync; you can’t run this command now for query SELECT option_value FROM wp_options WHERE option_name = ‘jetpack_sync_full_status’ LIMIT 1 made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, Automattic\Jetpack\Sync\Sender->do_full_sync, Automattic\Jetpack\Sync\Modules\Full_Sync_Immediately->get_status, Jetpack_Options::get_raw_option [09-Apr-2026 11:54:44 UTC] WordPress database error Commands out of sync; you can’t run this command now for query SELECT a.action_id FROM wp_actionscheduler_actions a WHERE 1=1 AND a.hook=’wc_schedule_pending_batch_processes’ AND a.status IN (‘in-progress’, ‘pending’) LIMIT 0, 1 made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, Automattic\WooCommerce\Internal\BatchProcessing\BatchProcessingController->Automattic\WooCommerce\Internal\BatchProcessing\{closure}, Automattic\WooCommerce\Internal\BatchProcessing\BatchProcessingController->remove_or_retry_failed_processors, call_user_func, as_has_scheduled_action, ActionScheduler_Store->query_action, ActionScheduler_DBStore->query_actions [09-Apr-2026 11:54:44 UTC] WordPress database error Commands out of sync; you can’t run this command now for query SELECT option_value FROM wp_options WHERE option_name = ‘jpsq_sync_checkout’ made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, Automattic\Jetpack\Sync\Sender->do_sync, Automattic\Jetpack\Sync\Dedicated_Sender::spawn_sync, Automattic\Jetpack\Sync\Queue->is_locked, Automattic\Jetpack\Sync\Queue->get_checkout_id [09-Apr-2026 11:54:44 UTC] WordPress database error Commands out of sync; you can’t run this command now for query SELECT COUNT(*) FROM wp_jetpack_sync_queue WHERE queue_id = ‘sync’ made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, Automattic\Jetpack\Sync\Sender->do_sync, Automattic\Jetpack\Sync\Dedicated_Sender::spawn_sync, Automattic\Jetpack\Sync\Queue->size, Automattic\Jetpack\Sync\Queue\Queue_Storage_Table->get_item_count [09-Apr-2026 11:54:44 UTC] WordPress database error Commands out of sync; you can’t run this command now for query SELECT option_value FROM wp_options WHERE option_name = ‘jetpack_sync_full_status’ LIMIT 1 made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, Automattic\Jetpack\Sync\Sender->do_full_sync, Automattic\Jetpack\Sync\Modules\Full_Sync_Immediately->get_status, Jetpack_Options::get_raw_option

    I went ahead and submitted a ticket.

    • This reply was modified 1 week, 3 days ago by grnmtnvtnek.
    • This reply was modified 1 week, 3 days ago by grnmtnvtnek.
    • This reply was modified 1 week, 3 days ago by grnmtnvtnek.
    Thread Starter grnmtnvtnek

    (@grnmtnvtnek)

    Thread Starter grnmtnvtnek

    (@grnmtnvtnek)

    This has been resolved going through wordpress website and connecting jetpack through there vs connect through the website after installing jetpack.

    Thread Starter grnmtnvtnek

    (@grnmtnvtnek)

    Im happy to report that this did solve the issue:) Thank you!

    Thread Starter grnmtnvtnek

    (@grnmtnvtnek)

    I went ahead and followed your instructions. Also the Pay Now Experience was never enabled so I left it as is.

    Here’s the log: https://privatebin.syde.com/?c066c1d9f494a6bb#FJmu6ny518nFPvCEt4YmGYAK4CLn4xFqZrtXMhnPNa4i

    Thread Starter grnmtnvtnek

    (@grnmtnvtnek)

    Thread Starter grnmtnvtnek

    (@grnmtnvtnek)

    okay, I will submit the ticket today. Thank you!

    Thread Starter grnmtnvtnek

    (@grnmtnvtnek)

    Yes they Gpay/Apple pay was working prior to Amazon Pay and had been used by customers but it went unnoticed sadly for 30 days and was only looked into when I realized Google scorecard had changed. So to answer the next question, no a backup restore was not done due to the time that had elapsed and changes made to the site.

    I went through both the woopay troubleshooting steps and the apple/gpay trouble shooting steps.

    Here’s the log https://quickforget.com/s/1fa9bb58c31d27883503d544348971ef485520ecd0646505

    This is a live website and have been using woopay for 4 years and just recently added gpay/apple about 4 months ago.

    Thread Starter grnmtnvtnek

    (@grnmtnvtnek)

    Thank you! I went ahead and did that and it did not work. I then proceeded to switch the theme to storefront default theme, deactivated plugins and then repeated the steps above and it’s still not appearing. Google scorecard also now reflect gpay payment method and apple pay is no longer on our website so it’s not just a me issue or browser issue.

    • This reply was modified 1 year, 9 months ago by grnmtnvtnek.

    Did you end up resolving this issue? I have the same problem 😕

    I unpublished my 7 variable products and the website works fine. Publish a variable product and it shows critical on cart page.

    • This reply was modified 2 years, 5 months ago by grnmtnvtnek.
    Thread Starter grnmtnvtnek

    (@grnmtnvtnek)

    Works flawlessly now!

    Noted.

    Thank you for the information and your TIME!

    Thread Starter grnmtnvtnek

    (@grnmtnvtnek)

    The error was on the site health screen. It has been resolved and all the errors have stored after I had our host remove sitelock security from our server!

    • This reply was modified 3 years, 11 months ago by grnmtnvtnek.
    Thread Starter grnmtnvtnek

    (@grnmtnvtnek)

    Any update on what this issue could be? I’m now getting a “error: cURL error 28: Connection timed out after 10001 milliseconds” and my site can’t communicate with wordpress.

    I deactivated all my plugins and does not resolve the issue. I contacted my host and they said everything is fine on their end…

    Thread Starter grnmtnvtnek

    (@grnmtnvtnek)

    php 8.0 I even downgraded to 7.4 to see if the error would go away before posting.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://noryageur.com
    Site address (URL): https://noryageur.com
    WC Version: 6.5.1
    REST API Version: ✔ 6.5.1
    WC Blocks Version: ✔ 7.4.3
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 5.9.3
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.0.16
    PHP Post Max Size: 256 MB
    PHP Time Limit: 5000
    PHP Max Input Vars: 1000
    cURL Version: 7.81.0
    OpenSSL/1.1.1m
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.23-23
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.5.1
    WC Database Prefix: wp_
    Total Database Size: 45.05MB
    Database Data Size: 36.89MB
    Database Index Size: 8.16MB
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    ### Post Type Counts ###
    
    attachment: 1837
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    custom_css: 2
    customize_changeset: 17
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    jp_sitemap_master: 1
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    page: 24
    post: 5
    product: 240
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    revision: 602
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    shop_order: 226
    shop_order_refund: 4
    site-review: 348
    wp_block: 2
    wp_global_styles: 1
    wpautoterms_page: 2
    wpb-rs-global: 9
    wpforms: 4
    ywar_reviews: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (19) ###
    
    Error Log Monitor: by Janis Elsts – 1.7.2
    Google Listings and Ads: by WooCommerce – 1.12.8
    Jetpack: by Automattic – 10.9
    MailPoet 3 Premium (New): by MailPoet – 3.89.0
    MailPoet 3 (New): by MailPoet – 3.89.0
    snip pro - Structured Data: by floriansimeth – 2.28.6
    Site Reviews: Review Images: by Paul Ryley – 2.4.0
    Site Reviews: by Paul Ryley – 5.23.6
    WooCommerce UPS Shipping Plugin with Print Label: by PluginHive – 4.5.0
    Delete product images for WooCommerce: by Eduard V. Doloc – 1.1
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.2.2
    BEAR – Bulk Editor and Products Manager Professional for WooCommerce: by realmag777 – 2.1.1
    WooCommerce Etsy Importer: by omniWP – 3.9.99
    WooCommerce Etsy 2-Way Syncer: by omniWP – 2.4.0
    WooCommerce Payments: by Automattic – 4.1.0
    WOOF - WooCommerce Products Filter: by realmag777 – 2.2.6.4
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.28
    WooCommerce: by Automattic – 6.5.1
    WOOF by Category: by KAGG Design – 2.15
    
    ### Inactive Plugins (3) ###
    
    Customer Reviews for WooCommerce: by CusRev – 4.38
    Query Monitor: by John Blackbourn – 3.9.0
    WooCommerce Email Testing: by ThemesEmail – 1.3
    
    ### Dropin Plugins (1) ###
    
    maintenance.php: maintenance.php
    
    ### Must Use Plugins (2) ###
    
    Endurance Page Cache: by Mike Hansen – 2.2
    waf-custom-rules.php: by  –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #7 - /sheepskins-usa/
    Cart: #8 - /cart/
    Checkout: #9 - /checkout/
    My account: #10 - /my-account/
    Terms and conditions: #248 - /terms-of-purchase-agreement/
    
    ### Theme ###
    
    Name: Storefront Child Theme
    Version: 1.0.0
    Author URL: http://stuartduff.com
    Child Theme: ✔
    Parent Theme Name: Storefront
    Parent Theme Version: 4.1.0
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: storefront-child-theme-master/woocommerce/emails/customer-completed-order.php
    storefront-child-theme-master/woocommerce/emails/customer-new-account.php
    storefront-child-theme-master/woocommerce/emails/customer-note.php
    storefront-child-theme-master/woocommerce/emails/customer-on-hold-order.php
    storefront-child-theme-master/woocommerce/emails/customer-processing-order.php
    storefront-child-theme-master/woocommerce/emails/email-footer.php
    storefront-child-theme-master/woocommerce/emails/email-header.php
    storefront-child-theme-master/woocommerce/emails/email-order-details.php
    storefront-child-theme-master/woocommerce/emails/email-styles.php
    
    ### WooCommerce Payments ###
    
    Version: 4.1.0
    Connected to WPCOM: Yes
    Blog ID: 162249231
    Account ID: acct_1GoAsZLSHW4i4b9i
    
    ### Action Scheduler ###
    
    Canceled: 3
    Oldest: -0001-11-29 19:03:58 -0456
    Newest: -0001-11-29 19:03:58 -0456
    
    Complete: 838
    Oldest: 2022-04-14 04:39:44 -0400
    Newest: 2022-05-13 23:00:03 -0400
    
    Failed: 490
    Oldest: 2021-06-19 18:24:05 -0400
    Newest: 2022-04-20 11:19:39 -0400
    
    Pending: 9
    Oldest: 2022-05-14 13:10:11 -0400
    Newest: 2022-08-10 14:56:16 -0400
    
    ### Status report information ###
    
    Generated at: 2022-05-15 11:59:00 -04:00
    
    Thread Starter grnmtnvtnek

    (@grnmtnvtnek)

    MANY MANY THANKS!

    I see my problem now. I’ve been using site reviews for about 2 years now. We have unique products and only sell one so I have it set up on each product page but the reviews are collected for the whole site not just one individual product.

    I also imported reviews from Etsy that do not have SKU which may be part of the problem.

    The schema is set up for product and set to use the product on the current page. I’m thinking this is the reason there’s no price displayed or sku? Is there a way to get it to use the current products SKU & price?

    If not I can like with the few warnings on google:-)

    Thank you for not judging my ignorance and helping me along:-)

Viewing 15 replies - 1 through 15 (of 23 total)