Harshitha Mathi
Forum Replies Created
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Forum: Plugins
In reply to: [Click to Chat - HoliThemes] SpamHello,
Thank you for reaching out.
If we are receiving spam messages through the chat feature, there are several ways to reduce them using our plugin settings.Enable the Greeting Form:
Add a form before the chat starts. This helps filter genuine users and prevents bots or spammers from directly sending messages – https://holithemes.com/plugins/click-to-chat/greetings-form/Display Based on Country:
Limit the chat button visibility to specific countries where we want to engage real visitors. This helps reduce spam from unwanted regions – https://holithemes.com/plugins/click-to-chat/display-based-on-country/Display Based on Login Status:
We can choose to show the chat button only to logged-in users (for example, customers or members), which helps minimize spam from anonymous visitors – https://holithemes.com/plugins/click-to-chat/display-based-on-user-login-status/Please try these options and let us know if you still notice unusual activity – we’ll be happy to assist further.
Have a nice day,
Thank you.- This reply was modified 7 months, 2 weeks ago by Harshitha Mathi.
Forum: Plugins
In reply to: [Click to Chat - HoliThemes] Mobile and desktop different settings not workHi,
Thank you for reaching out.
To help us investigate further, could you please share your website URL where the issue is occurring?Also, please try clearing all types of cache, as cached data can sometimes prevent recent updates or changes from reflecting correctly.
Types of caching that might interfere:
WordPress caching plugins
CDNs (Content Delivery Networks)
Server-level caching
After clearing these caches, please check if the issue still persists and let us know so we can assist you further.Have a nice day,
Thank you.Hi,
Yes, we can add a shortcode to any post.
https://holithemes.com/plugins/click-to-chat/shortcodes-chat/
And if you don’t want to show the floating widget, we can hide it from the ‘Click to Chat’ Settings page in the ‘Display Settings’ section.
https://holithemes.com/plugins/click-to-chat/show-hide-styles/Have a nice day,
Thank you