Masum Billah Bhuiyan

Hi @baz74 ,

Thank you for the detailed explanation, and apologies for the late reply.

Could you please share the staging website URL where the issue is happening? We would like to check the frontend behavior first and investigate why the filter count is showing correctly but the product results return “No products were found matching your selection.”

At this stage, the issue may be caused by a search/query modification left by the Advanced Woo Search plugin, cached query data, or another conflict affecting the product query after filtering.

Regarding your questions: the filter count is calculated based on the available product/category data, while the listed results are generated through the filtered WooCommerce product query. If another plugin or custom code changes the query parameters, joins, search conditions, or product visibility rules, the count and displayed results can become different.

Please share the staging site URL, and we’ll review the behavior from the frontend first.

Best regards,
Plugincy Support

Hi @james-feaver ,

Thank you for your kind words — we really appreciate it, and we’re glad you’re enjoying the plugin.

Regarding the checkout issue, thank you for clearly identifying the conflict and sharing the screenshots.

We will need some time to investigate this properly and identify the root cause. Once our investigation is complete, we will include a fix in an upcoming update.

As a temporary solution, you can use custom CSS to adjust the layout and fix the display issue on the checkout page.

Thank you for your patience, and we’ll keep you updated.

If you face any further issues, kindly reach out to us through our support form:

👉 Support Form: https://plugincy.com/support/

Best regards,
Plugincy Support

Dear @surbhijaingalaxy ,

Thank you for evaluating our plugin and for sharing your detailed requirements.

We’re pleased to confirm the following: ✅ Region-Based Stock Management

Our Pro version fully supports region-based stock management. Each region can maintain separate stock levels for the same product. ✅ Mandatory Region Selection

Customers are required to select a region before adding a product to the cart. ✅ Region Dropdown List

Regions are selected via a dropdown list. You can easily add, edit, or remove regions at any time. Your initial regions (Khartoum, Port Sudan, Dongola, Algadarif, Madani, Atbara) can be set up without issue. ✅ Dynamic Stock Update

When a region is selected, the product stock updates based on that specific region’s inventory.
*Currently, this stock update requires a *full page reload.
We are planning to introduce AJAX-based dynamic updates (without reload) in a future update. ✅ Accurate Stock Display

Stock messages per region are displayed clearly, including:

• “1 unit available”
• “2 units available”
• “10 units available”
• “Out of Stock”

✅ WPML Compatibility

The plugin is compatible with WPML and supports translations for:

• Region selector
• Stock messages
• Add-to-cart functionality per region

We ensure proper multilingual handling so your customers see translated text based on their language.

📌 Demo & Documentation

You can explore the plugin functionality in the demo and documentation here:

🔗 Live Demo: https://demo.plugincy.com/multi-location-product-and-inventory-management/
🔗 Documentation: https://plugincy.com/documentations/multi-location-product-inventory-management-for-woocommerce/

📌 Additional Notes

✔ Our Pro version includes all the features required by companies with complex stock needs.
✔ If any additional custom feature is needed, we are happy to implement it for you.
✔ We offer a 30-day refund period and provide support until the plugin fully meets your requirements.

Please let us know if you need further clarification or access to specific demo areas.

Best regards,
Plugincy

Hello @developer1602
Thank you for reaching out and for explaining your requirements in detail. Please find our responses to each of your points below:

1. Show either products OR subcategories on subcategory pages
   This behavior is primarily controlled by WooCommerce and your active theme, not by the filter plugin itself. For example, in WooCommerce settings you can choose to display:

• Products only
• Subcategories only
• Both products and subcategories
  The filter plugin works with whatever output WooCommerce generates. If your theme shows both products and subcategories together, the plugin will not override this behavior automatically. In this case, a theme-level customization would be required.

1. Custom filter behavior (open state, visibility, OR logic)
   You can enable and manage custom filters from Form Manage. From there:

• You can control which custom fields should or should not appear using Advanced Settings
• The filter operator (AND / OR) can be configured from the Form Style tab
• Additional appearance-related options (open state, layout, styling) are also available in the style configuration panels
  This allows you to control both the logic and the visual behavior of custom filters without additional code.

1. Category blocks appearing above filtered results
   To better understand this case, we need a clearer explanation of how categories are being displayed on your site. This behavior usually depends on theme templates or custom WooCommerce loops.
   Please provide:

• A brief example of the expected behavior
• A live URL where the issue can be observed
  This will help us confirm whether the plugin is involved or if a theme-level adjustment is needed.

1. Search and filters working together
   Our search and filter system is designed to work together regardless of the order in which they are applied. If you are experiencing an issue where the search disappears after applying filters, this may be specific to your setup.
   Please share the affected page URL so we can investigate the issue further.
2. AJAX scroll offset adjustment
   At the moment, we do not have a built-in setting to control the AJAX scroll offset. However, we have noted this request and added it to our list of potential improvements for future updates.
   If you can share example URLs where the issues are occurring, we’ll be happy to review them and provide more specific guidance.

For faster support and proper tracking, please contact us through our support form:

👉 Support Form: https://plugincy.com/support/

We look forward to assisting you.

Best regards,
Plugincy Support

Hello @kaishav ,

We’re glad to hear that the issue has been resolved and everything is working properly now. Thank you for confirming!

Regarding the new issue you mentioned, it was likely due to an incomplete or incorrect configuration. We provided you with detailed configuration instructions through our support system to ensure everything works smoothly.

If you face any further issues, kindly reach out to us through our support form:

👉 Support Form: https://plugincy.com/support/

Best regards,
Plugincy Support

Hi @kaishav,

Thank you for your patience and for sharing the details earlier. We’re actively working on the issue you reported, and our team is already reviewing it. We’ll provide you with a clear update within the next 48 hours.

We truly appreciate your understanding, and we’re doing our best to get this resolved as quickly as possible.
Best Regards, Team Plugincy

• This reply was modified 6 months ago by Masum Billah Bhuiyan.

Hello @az_slavi ,

We’re very sorry to hear that you are experiencing unwanted messages. To assist you promptly and accurately, could you please share a bit more information about the issue?

• What exact messages are appearing?
• On which page(s) do they show up?
• A screenshot or a direct link would be extremely helpful.

Kindly reach out to us through our support form so we can investigate this further:

👉 Support Form: https://plugincy.com/support/

Thank you, and we look forward to resolving this issue for you.