hillbirdle

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Viewing 6 replies - 1 through 6 (of 6 total)
  • Forum: Plugins
    In reply to: [WooCommerce] Dropdown for county/province misaligned
    Thread Starter hillbirdle

    (@hillbirdle)

    1 year, 1 month ago

    Hello all,

    We finally found the root of the issue. It was the store notice. For some reason, when the store notice was displayed dropdown menus in Woocommerce got misaligned.

    AstraPro support has informed their development team about the issue, and a fix will be included in an upcoming update.

    Forum: Plugins
    In reply to: [WooCommerce] Dropdown for county/province misaligned
    Thread Starter hillbirdle

    (@hillbirdle)

    1 year, 2 months ago

    I made a clone of the website for AstraPro support, however this clone stopped showing the dropdown bug after I deleted the blog comments and product reviews.

    Before, when only customer/user accounts and orders were deleted, the bug still presented itself on all browsers and devices. After comments and reviews were also deleted the bug disappeared.

    I had the AstraPro team double-check my findings and they confirmed, unfortunately they did not do more than that and I still do not know how to resolve the issue on the original website. Is it caching? If so, what can I do about it without deleting all data/settings?

    Forum: Plugins
    In reply to: [WooCommerce] Dropdown for county/province misaligned
    Thread Starter hillbirdle

    (@hillbirdle)

    1 year, 2 months ago

    @mosesmedh Thank you for the tips. I will reinstall Astra Pro to see if it helps.

    I do wonder though if the reports I posted showed that the issue is related to caching or not. The Astra support team was also thinking it could be related to caching, but no one gave a conclusive answer. Would someone please confirm?

    Forum: Plugins
    In reply to: [WooCommerce] Dropdown for county/province misaligned
    Thread Starter hillbirdle

    (@hillbirdle)

    1 year, 2 months ago

    Hi @doublezed2

    Thank you for offering your help. Please find the reports here: https://we.tl/t-5kGwaQrjyK

    If you rather have me post them directly here or have another way to share these files that works better please let me know.

    Forum: Plugins
    In reply to: [WooCommerce] Dropdown for county/province misaligned
    Thread Starter hillbirdle

    (@hillbirdle)

    1 year, 2 months ago

    Hi @fetenlakhal

    Unfortunately the issue has still not been resolved.

    Additional info: I created a staging site for troubleshooting, but the issue does not appear on the staging site, only on the live site. I am still in contact with Astra Support.

    Forum: Plugins
    In reply to: [WooCommerce] Dropdown for county/province misaligned
    Thread Starter hillbirdle

    (@hillbirdle)

    1 year, 3 months ago

    Hi @mahfuzurwp

    I am following up with Astra support of course, however the response is minimal. I assume they are very busy. With your permission I will keep this topic open for it might help others.

    I will post the solution here once I get it.

    Clearing of site and browser cache has no effect unfortunately. The dropdown box keeps opening in the next checkout field.

    Visitors of my web shop are having the same issue, but many of them do not realize they can still open the dropdown box if they give it enough space to open by moving it up in their screen.

Viewing 6 replies - 1 through 6 (of 6 total)