iamnfinitylc

Forum Replies Created

Viewing 9 replies - 1 through 9 (of 9 total)
  • Forum: Plugins
    In reply to: [LeadConnector] Chat widget don’t show up when site user is logged into site
    Plugin Contributor iamnfinitylc

    (@iamnfinitylc)

    1 month, 4 weeks ago

    Hey @zokkoz ,

    Apologies for the inconvenience you’re experiencing.

    We’re happy to inform you that a fix for this issue has recently been released. Could you please update the LeadConnector plugin to the latest version and check if the issue persists?

    If you continue to face any problems after the update, feel free to reach out and we’ll be glad to assist further.

    Thank you,
    Team LeadConnector

    Forum: Reviews
    In reply to: [LeadConnector] Leadpages Connector causing critical error
    Plugin Contributor iamnfinitylc

    (@iamnfinitylc)

    2 months, 1 week ago

    Hey, @helloari ,

    Can you please provide us with the domain of your site so we can quickly take a look and help you resolve this issue as soon as possible?

    • This reply was modified 2 months, 1 week ago by iamnfinitylc.
    Forum: Plugins
    In reply to: [LeadConnector] Link can’t click
    Plugin Contributor iamnfinitylc

    (@iamnfinitylc)

    3 months, 3 weeks ago

    Hey,

    Good news and thank you for reporting this issue. We checked on our end and confirmed that a fix was already in place. We also recorded a Loom video demonstrating the behavior on your site for verification.

    If you are still encountering the issue, please try clearing your site cache and then retest. Everything should work as expected after that.

    Once again, thank you for helping us keep the plugin stable by reporting these issues.

    Video : https://www.loom.com/share/7b06d32a05c64e89b0cc22fa342a0e45

    Forum: Plugins
    In reply to: [LeadConnector] Link can’t click
    Plugin Contributor iamnfinitylc

    (@iamnfinitylc)

    3 months, 3 weeks ago

    Hey upges,

    Thanks for reporting the issue.

    Could you please share a Loom video or a short screen recording showing the problem you are facing with the footer links when the plugin is active? This will help us understand the behavior better and investigate it more quickly.

    Once we have the video, we will review it and get back to you as soon as possible.

    Best regards,
    Lead Connector Team

    Forum: Plugins
    In reply to: [LeadConnector] Version 3.0.17
    Plugin Contributor iamnfinitylc

    (@iamnfinitylc)

    4 months, 2 weeks ago


    We are pleased to inform you that we have identified the root cause of the issue, and the patch is already live in our testing environment.

    If you would like to try the latest beta build, you can download it directly from the WordPress plugin page:

    https://ww.wp.xz.cn/plugins/leadconnector/advanced/

    Scroll down to the section labeled “Previous Versions” and use the dropdown menu to select version 3.0.18 for download.

    We appreciate your support in reporting the issue and helping us uncover edge cases that are not always visible during testing. Your feedback has been valuable in accelerating the fix.

    Thanks From LeadConnector Team

    Forum: Plugins
    In reply to: [LeadConnector] Version 3.0.17
    Plugin Contributor iamnfinitylc

    (@iamnfinitylc)

    4 months, 3 weeks ago

    Thanks for providing the additional details. This information is extremely helpful for our debugging process.

    Please be assured that we are actively investigating the issue and working on a resolution. Our team has already begun reviewing the behavior introduced in version 3.0.17, and we will release an update that restores full compatibility as soon as possible.

    You can expect a patch to be published shortly. We appreciate your patience and cooperation while we work to resolve this.

    Forum: Plugins
    In reply to: [LeadConnector] Version 3.0.17
    Plugin Contributor iamnfinitylc

    (@iamnfinitylc)

    4 months, 3 weeks ago

    Thanks for reporting this issue.

    To help us investigate and reproduce the problem, we will need a bit more information from your side:

    1. Which WordPress theme are you currently using?
    2. A screenshot of the issue where the misalignment is clearly visible. Please ensure the browser URL bar is visible in the screenshot so we can see the affected domain.
    3. Does the issue occur on all pages or only specific pages or templates?
    4. Are you using any page builder (for example Elementor, Gutenberg, WPBakery, etc.) on the affected pages?
    5. Have you made any custom CSS changes, either in the theme or via a custom CSS plugin?

    This issue was not reported prior to version 3.0.17, so these details will help us narrow down whether the behavior is theme specific or related to a particular layout or configuration.

    Once we have this information, we will be happy to investigate further and assist you with a fix or workaround.

    Thanks for your cooperation.

    Forum: Plugins
    In reply to: [LeadConnector] LeadConnector (3.0.16) and Yoast Premium (26.5)
    Plugin Contributor iamnfinitylc

    (@iamnfinitylc)

    5 months, 2 weeks ago

    Hi Dave,

    Thank you for the detailed update and for taking the time to perform such thorough testing. The information you shared around WP_DEBUG handling, plugin isolation, cache clearing, and version parity is very helpful and appreciated.

    Based on what you have described, this does appear to be something that will require a deeper, case specific investigation from our side. To proceed efficiently and ensure we can properly track logs, environment details, and any follow up testing, could you please open a support ticket with us?

    Once the ticket is created, our team can work with you directly to reproduce the issue, review debug output in more detail, and coordinate any fixes or beta testing if required. If it ultimately turns out that Yoast needs to be involved, we can also help validate that and guide the next steps accordingly.

    When opening the ticket, please include:

    • A reference to this conversation
    • The exact error message from the Chrome console
    • Confirmation of the environment where the issue is reproducible
    • Any additional logs if available

    We are more than happy to continue working with you on this and appreciate your willingness to assist with testing.

    Thanks again,
    Best regards
    LeadConnector Team

    Forum: Plugins
    In reply to: [LeadConnector] LeadConnector (3.0.16) and Yoast Premium (26.5)
    Plugin Contributor iamnfinitylc

    (@iamnfinitylc)

    5 months, 3 weeks ago

    Thanks for reporting this and for the detailed error information it’s really helpful.

    We’ve seen similar conflicts caused by Yoast SEO Premium when it’s running an outdated version, especially on WordPress 6.9. In those cases, Yoast prevents our plugin’s AJAX requests from returning proper JSON, which leads to the exact behavior you’re experiencing.

    It also looks like WP_DEBUG may be enabled on your site. When that’s on, PHP notices and warnings get printed inside the API responses, which breaks the LeadConnector response cycle.

    To get everything working normally again, please try the following:

    1. Update Yoast SEO Premium to the latest available version.
    2. Disable WP_DEBUG in your wp-config.php file.

    After these two steps, your dashboard pages should load without any issues. If you still run into trouble, feel free to share more details — we’re happy to help!

Viewing 9 replies - 1 through 9 (of 9 total)