isabellequentin
Forum Replies Created
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Jeff and colleagues,
It happened again.
JP’s Publicize/Social network sharing parameter turned itself off yesterday, Avpril 23, at 11:01AM.
Again, for no apparent reason.
No WordPress or plugin update at that time or before that time.
I was not even working on my computer at that time.
Thank you for your help,
Isabelle Quentin
By the way, I just tried to run the JP debug utility from your WebSite and here’s what I get : Product Support Blog
Tools > Debug
Debug
Could not fetch your site dataWe were unable to fetch the data from your Jetpack-powered site, the communication channel seems to be broken.
If you continue to get this error, please check out our troubleshooting guide or contact support.
So, again, it appeers that JP regularely fails to connect to my site or to access my site data. Having gone trough every possible reason for connexion failures (as per https://jetpack.com/support/getting-started-with-jetpack/fixing-jetpack-connection-issues/), I am at a loss.
Hello,
My activity log indicates that on April 11, at 7:03, JetPack failed to connect to my site from IP address 77.29.178.99…
Since whenever JetPack’s settings get turned off, it appears to be because JP cannot connect to my site, the question is: why would JP try to connect to my site from an IP address which is neither my personal IP address, my website IP address, my serveur IP address or my ISP’s IP address?
Thank you,
Hello Hapines,
I’m reluctant to switch theme for several days or weeks just to see if JP misbehaves with the other theme or not. Are there any known problem with Spacious Pro (70,000+ users, frequently updated)?
All plugins are fully updated to the latest versions on an ongoing basis.
I have already (twice) deactivated all plugins except Jetpack and reintroduced them one by one to see if there’s a plugin conflict. No errors or conflicts were reported by JP and none of the plugins turned off Jetpack’s settings upon reintroduction.
Browser cache cleared again [yesterday).
Cookies cleared again (yesterday).
I can give you access to ma insallation if you want. Do not hesite to ask for.
Thank you for your help!
Hapiness engineer,
WP
WP merory_limit 512M
WP post_max_size 128M
WP input_vars 10000
WP upload_max_filesize 128MERROR LOGS
No error reported in Cpanel/Errors
No error reported by server
No error reported by WordPress
No XML-RPC error reported anywhere
No PHP error file present in website structureFollowing is a copy of detailed website info produced by Worpress/Site Health/Info
https://www.isabellequentin.com/wp-site-health-information/
Thank you for your help
Hello, hapiness ingineer,
The following settings (one or more of the above) are turned off for no apparent reason:
1 Sécurité / Protection contre les attaques par force brute (Enabling brute force attacks)
2 Performance / Performances et vitesse (Speed up the loading time of static images)
3 Partage / Connexions Publicize (Automatically share on social networks) Links turned off
It does not happen at any particular interval, nor before or after an plugin/Wordpress/Jetpack update, or any other apparent cause.
I just happen to notice it when my website gets somehow broken or I suddenly don’t have access to certain feature.
When anything weird happens, I have now developed the reflex to go check Jetpack, and lo and behold, the above settings are indeed turned off.
Thank you for your help, Isabelle