jafarsadiqutc
Forum Replies Created
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Forum: Plugins
In reply to: [Buy X Get Y Free by StorePro] Promotional Product Not Updating in Mini CartHi @paperswitch
Apologies for the delay in getting back to you — I meant to follow up sooner.
We released the updated version with the fix for the mini cart issue and the styling improvement about two weeks ago. You should now see the changes live in version 1.2.3.
Thanks again for reporting the issue and for your patience while we worked on it.
We’re going to go ahead and close this ticket.
Forum: Plugins
In reply to: [Buy X Get Y Free by StorePro] Promotional Product Not Updating in Mini CartHi @paperswitch
We appreciate your patience while we investigated this issue.
We were able to replicate the problem with the promotional product not updating in the mini cart, and we have implemented a fix for it. However, during our testing, we also identified a minor styling issue that we want to address before releasing the update.
Our team is working on this now, and we will release a new version with both fixes as soon as possible. We’ll notify you once it’s available.
Thanks again for bringing this to our attention, and we appreciate your support!
Hello Fabien,
Thank you for providing the WooCommerce System Status Report and for sharing your experience regarding the translation issue after the update to WooCommerce 9.4.0. It’s indeed puzzling, but translation changes typically do not impact the functionality of plugins like Subscriptions Renewal Reminders directly.
However, upon reviewing your system status report, I noticed that neither the WooCommerce Subscriptions nor the Subscriptions Renewal Reminders plugins appear in the list of active plugins. do you deactivate that?
In order to investigate this further and identify a solution, it would be essential for us to access your staging environment. This would allow us to verify the setup and perform direct tests without affecting your live operations.
If you are willing to allow this, please reach out to us at [email protected] so we can arrange secure access and take the necessary steps toward resolving this issue promptly.
We are committed to ensuring that your system works seamlessly and appreciate your cooperation in helping us achieve this.
Best regards,
Jafar
Hello Fabien,
Thank you for detailing the issues you’ve encountered with our Subscriptions Renewal Reminders plugin following the recent WooCommerce update.
We have conducted extensive testing using Subscriptions Renewal Reminders version 1.3.3 alongside PHP 8.2, WordPress Version 6.7.1, WooCommerce 9.4.3, and WooCommerce Subscriptions 6.9.1. During these tests, we were unable to replicate the error you described, as the renewal reminder emails were sent successfully without any issues.
To assist us in investigating this issue further, could you please provide us with the WooCommerce System Status Report? This will help us better understand your setup and identify potential discrepancies.
If you are willing to allow us to perform tests directly in your staging environment, please contact us at [email protected], and we can discuss the next steps for securely accessing your staging site.
We are committed to resolving your issue as quickly as possible and appreciate your cooperation.
Best regards,
Jafar
please update me. i am waiting for your response.
thank you,
jafar