Syde Jamie
Forum Replies Created
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Hi @apfelbiss,
May we suggest reaching out directly to us to assist you on this issue? You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.
We look forward to hear from you.
Best Regards,
JamieForum: Plugins
In reply to: [WooCommerce PayPal Payments] Creditcard payment option gone after updateHi @nobra99 ,
Thank you for reaching out and quickly found the source of the issue. Let us know if you have further questions about the plugin, we’d be happy to help.
Best Regards,
JamieHi @apfelbiss ,
Thank you for reaching out to us, we are here to help.
Based on your description, the descriptions appear only sometimes because of two main factors: product type configuration and payment method eligibility for Level 2/3 processing. Your current filters don’t cover the
ppcp_capture_order_request_body_datafilter. The capture operation is where Level 2/3 data is actually sent to PayPal, so descriptions slip through when this request is made and your filters don’t intercept it. But we would require more information to confirm this.Please follow these steps to share your system status report with us:
- Navigate to the
WooCommerce / Statussection in your site’s admin panel. - Click on the
Get system reportbutton and then clickCopy for support. - Paste the report into our PrivateBin.
- After uploading, please share the link here so we can review the details thoroughly.
Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.
Best Regards,
JamieForum: Plugins
In reply to: [WooCommerce PayPal Payments] Apple Pay not worksHi @johnfotios ,
Thank you for the system status report. It looks like card options is disabled, understandably.
We look forward to your update once you have done the reset. Let us know if the issue persisted.
Best Regards,
JamieHi @trinituz
The log traces are normal routine API requests that occur as part of the PayPal Payments plugin’s daily operation. The latest version has important updates and bug fixes, so we would like to mention that again.
Please keep us updated in case you encountered any failures, we can assist.
Best Regards,
JamieForum: Plugins
In reply to: [WooCommerce PayPal Payments] Apple Pay not worksHi @rdmgrl ,
Thank you for reaching out to us, we are here to help.
Please follow these steps to share your system status report with us:
- Navigate to the
WooCommerce / Statussection in your site’s admin panel. - Click on the
Get system reportbutton and then clickCopy for support. - Paste the report into our PrivateBin.
- After uploading, please share the link here so we can review the details thoroughly.
Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.
Best Regards,
JamieHi @trinituz ,
We noticed that you are running a old version (3.3.0) of our plugin. Our latest is 4.0.4. There are important features as well as major bug fixes included in the latest version. Is there any reasons you are not using our latest version? The latest version of the plugin introduces a native reCAPTCHA integration specifically designed to block automated abuse and card-testing activity at the PayPal payment endpoints.
Once you update to the latest version, you can add your reCAPTCHA key under WooCommerce → Settings → Integrations → WooCommerce PayPal Payments reCAPTCHA. This will help protect the REST endpoints from unauthorized or automated requests. You can find the further details here: https://woocommerce.com/document/woocommerce-paypal-payments/fraud-and-disputes/
The excerpts of the log did not show a problem with card orders, perhaps we are missing something out without the full logs.
Let us know if you have questions or concerns about updating to the latest version.
Best Regards,
JamieHi @trinituz ,
Thank you for reaching out to us, we are here to help.
To investigate this issue further, we’d like to examine your plugin log files. Please note that these log files are only generated if “Logging” is activated in your plugin settings. You can enable this feature from the “Settings” tab in your plugin settings, scroll down to Troubleshooting and enable Logging. Once “Logging” is enabled, every transaction will generate a log entry.
Also, can you share your system status report with us:
- Navigate to the
WooCommerce / Statussection in your site’s admin panel. - Click on the
Get system reportbutton and then clickCopy for support. - Paste the report into our PrivateBin.
- After uploading, please share the link here so we can review the details thoroughly.
Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.
Best Regards,
JamieForum: Plugins
In reply to: [WooCommerce PayPal Payments] Duplicate order when paying with paypal gatewayHi Angelo,
Thank you for reaching out to us, we are here to help.
Let us know if your issue has been resolved by the plugin conflict, otherwise we can take a further look. If you require further assistance, it will be helpful if you could share your current System Status Report. You can do this by navigating to WooCommerce > Status > Get system report > Copy for support. You can either attach it directly or provide it via our secure PrivateBin.
Look forward to your response.
Best Regards,
JamieHi @johnfotios ,
Thank you for reaching out to us, we are here to help.
The disconnect/reconnect process you tried preserves settings which might include corrupted configuration data. The full reset option clears everything and re-initializes the plugin, which often resolves persistent issues.
However, to help us diagnose the issue better, kindly share your system status report with us:
- Navigate to the
WooCommerce / Statussection in your site’s admin panel. - Click on the
Get system reportbutton and then clickCopy for support. - Paste the report into our PrivateBin.
- After uploading, please share the link here so we can review the details thoroughly.
Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.
Best Regards,
JamieForum: Reviews
In reply to: [WooCommerce PayPal Payments] Issues resolved promptly by supportHi @sarahrea ,
Thank you for your feedback, we are glad to be able to assist you. Feel free to reach out to us if you require assistance.
Best Regards,
JamieForum: Reviews
In reply to: [WooCommerce PayPal Payments] Support Help Was ExcellentHi @katyk28 ,
Thank you for your feedback, we appreciate it. Feel free to reach out to us in case you have any questions or issues.
Best Regards,
JamieForum: Plugins
In reply to: [WooCommerce PayPal Payments] Issues with negative PayPal fees since 4.0.4Hi @enwikuna ,
Thank you for reaching out to us, we are here to help.
At this stage, we would recommend temporarily downgrading to version 4.0.3 until a proper fix is available.
Version 4.0.4 introduced a fix for an edge-case calculation/rounding issue that could cause certain payments to be rejected. However, it also introduced a new issue affecting stores that use negative fees or third-party discount implementations based on negative fee values. In 4.0.3 and earlier, the captured PayPal amount consistently matched the WooCommerce order total. In 4.0.4, this consistency is no longer guaranteed in some negative fee scenarios, which may result in mismatched totals between PayPal and WooCommerce orders.
We suggest remaining on version 4.0.3 while we wok on a patch for 4.0.4. Let us know if you have further questions.
Meanwhile, can you also share your system status report with us:
- Navigate to the
WooCommerce / Statussection in your site’s admin panel. - Click on the
Get system reportbutton and then clickCopy for support. - Paste the report into our PrivateBin.
- After uploading, please share the link here so we can review the details thoroughly.
Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.
Best Regards,
JamieHi,
We received your request and we are actively working on it.
Best Regards,
Jamie - Navigate to the