Jan Gerald Starosa
Forum Replies Created
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Forum: Plugins
In reply to: [Ultimate Addons for Elementor] Bug impactant l’accessibilitéHi @mathieusrrx ,
Thank you for your patience while we looked into this.
Our development team has confirmed that a fix will be included in our upcoming release.
You can keep an eye on our official changelog for the full update details once it goes live.
Regards,Hi @itapress ,
Thank you for bringing this to our attention! You’re absolutely right, the translation files bundled within the plugin are currently taking priority over the community-contributed translations from ww.wp.xz.cn.
Our developers are already working on an update to the plugin’s translation structure to ensure the ww.wp.xz.cn files are recognized automatically.
In the meantime, the solution you found is exactly what we recommend: manually deleting the Dutch language folder inside the plugin’s/languagesdirectory.
This allows the system to pull the 100% complete translations from the web.Could you please confirm if everything is working perfectly on your end after removing that folder?
We’ll make sure the permanent fix is included in our very next update!
Regards,Forum: Plugins
In reply to: [Ultimate Addons for Elementor] Issues with Navigation Menu widgetHi @athena1979 ,
Thanks for your response.
While we haven’t been able to replicate this behavior in our test environment yet, I can see it’s still causing trouble on your end.Could you please share a direct link to a page where this is happening? Having the live URL will allow me to inspect the page code directly and pinpoint exactly what’s triggering that unwanted spacing. Once I can see it in action, I’ll be able to provide a definitive fix!
Looking forward to your response,
Regards,Forum: Plugins
In reply to: [Ultimate Addons for Elementor] Latest version breaking tagsHi @sevenstarsystems ,
thanks for reporting this!
We looked into the code and couldn’t reproduce a case where UAE/HFE removes
the tag, hfe-header.php calls wp_head() before we clear its hooks, so the title should always be rendered. That said, we’d like to dig deeper to confirm whether something specific to your setup is triggering this.
Before applying the workaround, we’d caution against it, it reads raw post meta from SEO plugins, which store title templates (e.g. %%title%% %%sep%% %%sitename%% in Yoast, %title% %sep() %sitename% in Rank Math), not the final rendered strings. The fix would inject those unprocessed variables directly into <title>, which would likely hurt SEO more than a missing tag would.
Could you share a few details so we can investigate properly?- Which theme you are using?
- Which SEO plugin (Yoast, Rank Math, AIOSEO, or none)?
- In the HFE settings, which compatibility mode is selected – Default or Option 2?
- Is this happening on all pages or specific ones?
- Can you share a URL where we can inspect the rendered HTML?
We want to make sure we fix the root cause rather than patch over it.
Thanks!Forum: Plugins
In reply to: [Ultimate Addons for Elementor] Issues with Navigation Menu widgetHi @athena1979 ,
Thank you for reaching out, and I’m sorry for the trouble!
A large right-side margin appearing only on the mobile view is usually caused by either a margin or padding value applied somewhere in the menu (or its parent section/container) settings, or by a value being inherited from another element on the page that’s pushing the layout wider than the mobile viewport.
To help us pinpoint the exact cause and provide an accurate fix, could you please share the following?
- The URL of the page where the issue is occurring
- A screenshot showing the extra margin/scroll on mobile
- If possible, a short screencast (e.g., via Loom or a similar tool) demonstrating the behavior
With these details on hand, we’ll be able to inspect the layout closely and recommend the most accurate solution for you.
Looking forward to your response!
Best Regards,
Forum: Plugins
In reply to: [Ultimate Addons for Elementor] Single Page HeaderHi @julisazavala3 ,
Thanks for reaching out!That’s a great question. To set this up, go into the settings for your homepage header and locate the Display Conditions (or ‘Display On’ settings). From there, choose ‘Front Page’ to assign it specifically to your homepage.
Please let me know if it displays as expected once you save those changes!
Regards,Forum: Plugins
In reply to: [Ultimate Addons for Elementor] Change subject of Social Share email optionHi @athena1979 ,
Thank you so much for reporting this behavior.I’ve shared the details and steps to reproduce this with our development team so they can work on a fix. I’ll keep this thread open and will be sure to post an update here the moment the fix is released.
Thanks for your patience!
Regards,
Forum: Plugins
In reply to: [Ultimate Addons for Elementor] Footer not loadingHi @alijonab332 ,
Thank you so much for reaching out, and I completely understand how frustrating it can be when everything looks perfect in the builder but doesn’t appear on the live site, you’re definitely not alone, this is one of the most common (and thankfully easy to fix) issues with the UAE plugin. Let’s get it sorted for you.In almost every case, the cause is one of the following. Could you please check them in order?
1. Display Conditions aren’t set (this is the #1 reason, 9 times out of 10) Your header/footer template needs to be told where to appear on the site.
- Go to Appearance → Header Footer Builder and open your template.
- In the right-hand sidebar, find the “Display On” box.
- Click Add Condition and choose something like “Entire Website”, or target specific pages/post types as needed.
- Click Update.
Without at least one display rule, the layout will only ever render inside the editor.
2. The template is still a Draft Please double-check the template status is Published, not Draft or Pending Review.
3. Your theme may need “Theme Support” enabled The plugin works out of the box with Astra, Hello Elementor, GeneratePress, OceanWP, Kadence, and Genesis. If you’re using a different theme:
- Go to Appearance → Header Footer Builder → Theme Support
- Follow the instructions shown there (usually a one-line snippet to register support).
4. Your theme’s built-in header/footer is overriding ours Some themes render their own header/footer first. In your theme’s Customizer, try disabling the theme header/footer so our template can take over. (In Astra, for example: Customizer → Header Builder / Footer Builder → disable.)
5. Caching or CDN is serving an old version If you use WP Rocket, LiteSpeed, W3TC, or Cloudflare, please clear:
- Plugin cache → Server cache → Browser cache → CDN cache
6. Elementor CSS needs regenerating Head to Elementor → Tools → Regenerate CSS & Data, and also click Sync Library.
7. Plugin/theme conflict If none of the above works, please temporarily deactivate all plugins except Elementor and our plugin, switch to the Hello Elementor theme as a test, and check whether the header/footer appears. If it does, you can reactivate plugins one by one to identify the conflict.
Forum: Plugins
In reply to: [Ultimate Addons for Elementor] Bug impactant l’accessibilitéHi @mathieusrrx ,
Thanks for bringing this to our attention.I’ve shared these details with our development team so they can take a closer look.
I’ll be sure to keep you posted right here in this thread as soon as I have an update from them!Best regards,
Hi @nsluc93,
Thank you for the detailed follow-up and for sharing those debugging steps, that level of detail is really helpful!
What you’re describing, Atomic CSS loading correctly on regular pages but not enqueuing for Theme Builder templates (footer/header), points to a rendering context issue with how Elementor 4.x’s Atomic Styles Manager handles templates outside the main post loop. Theme Builder templates are rendered at a different point in the WordPress loading cycle, which can cause the Atomic CSS enqueue hook to miss those templates entirely.
Looking forward to assisting you further!
Best regards,
Jan – BSF Support Team- This reply was modified 1 month, 3 weeks ago by Jan Gerald Starosa.
- This reply was modified 1 month, 3 weeks ago by Jan Gerald Starosa.
- This reply was modified 1 month, 3 weeks ago by Jan Gerald Starosa.
Forum: Plugins
In reply to: [Ultimate Addons for Elementor] Any plans to add a content carousel?Hi @athena1979
Thanks for your feedback, that’s a great suggestion!
At the moment, we don’t have a content carousel widget available, but it’s definitely something we can consider for future updates.
If you’d like, you can submit or upvote this feature request on our ideas board here:https://ideas.ultimateelementor.com/
Please note that this support forum is primarily for UAE Lite (free version). Since you’re using the premium version, for any questions or more in-depth assistance, we recommend reaching out to our support team by opening a ticket in our support website.
We appreciate your feedback and will take this into consideration for future improvements.- This reply was modified 2 months ago by Jan Gerald Starosa.
Forum: Plugins
In reply to: [Ultimate Addons for Elementor] Change subject of Social Share email optionHi @athena1979,
Thank you for reaching out!The {SocialShare} in the mailto link is a dynamic placeholder that gets replaced with the page or post title when the link is rendered, so the email subject and body should display the actual title rather than the literal token.
That said, the Social Share widget currently does not include a built-in option to fully customize the email subject or body text from the widget settings. This would require custom development work, which is outside the scope of our support.
If this is a feature you’d like to see added natively, we’d encourage you to submit a feature request – We also track feature requests on our official ideas board if you’d like to submit or vote there.
We appreciate your understanding, and please don’t hesitate to reach out if you have any other questions!
Forum: Plugins
In reply to: [Ultimate Addons for Elementor] H1 title hiddenHi @artisanweb ,
Thanks for getting back to us!
I definitely understand how this can be confusing.To help us investigate this further, could you provide the URL where the issue is occurring? A quick screencast showing the behavior would also be incredibly helpful.
If you’d prefer to keep your site details private, please feel free to reach out to our support team directly. This will allow us to have a more secure conversation and provide you with a much more accurate solution.
Looking forward to your response!
Regards,Forum: Plugins
In reply to: [Ultimate Addons for Elementor] Sit hacked right after installationHi @juliereader ,
I wanted to follow up on this ticket, as I haven’t heard back from you in a couple of weeks.
I’m going to go ahead and mark this as ‘resolved’ for now to keep our queue organized.
If you are still experiencing this issue or have any new questions, please feel free to open a new ticket or reply here, and I’ll be happy to jump back in and assist you!
Hi @alanwhiteman ,
I wanted to follow up on this ticket, as I haven’t heard back from you in a couple of weeks.I’m going to go ahead and mark this as ‘resolved’ for now to keep our queue organized.
If you are still experiencing this issue or have any new questions, please feel free to open a new ticket or reply here, and I’ll be happy to jump back in and assist you!