Jen H. (a11n)
Forum Replies Created
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Hey @sunnetmedia, thanks for reaching out. Happy to advise here.
Since the forums aren’t a verified medium, we’ll need you to contact us at the form here using the email address on the WordPress.com account that originally connected Jetpack. We’ll be happy to disconnect this site for you once we connect with you via email.
Hey @leosantis,
Jetpack-related code, options, and cron jobs can persist or reappear on WooCommerce-powered sites even after Jetpack is uninstalled and a database clean is done. This is due to WooCommerce’s integration with Jetpack for features like notifications, order tracking, and mobile app functionality. In these cases, functions and/or references to Jetpack are present within WooCommerce code itself.
Can you tell us more about why you’re trying to remove everything that’s Jetpack-related? Is there something we can help you troubleshoot instead?
Forum: Plugins
In reply to: [WP Super Cache] Disable Preload ModeHello @sumeetsinghal29,
Can you confirm that you’re saving the settings after updating them? I know this sounds obvious, but it’s something to rule out. Also, are you running the most recent version of WP Super Cache?
Also, please clear your browser cache after updating the setting. If this doesn’t help, try updating it in a different browser than you typically use.
Have you added anything to your site’s .htaccess file that affects caching? Anything on your site that modifies WP Cron?
Looking forward to hearing back from you!
Super news, @iainpurdie – and my pleasure.
Thanks for following up! Let us know when you need us.
Hey @iainpurdie! We’re going to do some digging to see if this is a bug, but in the short-term, can you try adding the filter that’s mentioned in this documentation?
https://developer.jetpack.com/hooks/jetpack_subscriptions_exclude_these_categories/
We recommend you use a Code Snippets plugin to add this to your site instead of adding the code directly to your theme’s functions.php file. More on this here:
https://developer.jetpack.com/customize-jetpack-actions-filters/
If you don’t want to try adding the filter, I noticed you were running a plugin called “Ultimate Category Excluder”. Please try deactivating that before you send your next Jetpack Newsletter, and see if that makes a difference.
Let us know how everything goes. 🙂
Hi @permatheque! We’re so grateful for this feedback, and for having you as a customer. We will be here when you need us. 🙂
Hello @koullis! Thanks for sharing that extra context.
We are working on deprecating the old UI, but I would love to know more about what you’d like to see instead so I can pass it on to our developers. They are eager for feedback right now! What is it about this change that makes it less ideal for you?
Looking forward to hearing back from you!
Hey @koullis,
A few clarifying questions for you:
- Can you share the URL of your site with us here?
- What “wordpress feedback-form” are you referring to?
- When you say “always redirect to jetpack- forms”, do you mean the responses?
Once we’re clearer about what you’re asking about, we’ll be better equipped to advise.
Thanks!
Great news, thanks for following up, @manoj239. 🙂
Forum: Plugins
In reply to: [Jetpack Social] Bluesky Posts TruncatedHey @puffidredz, thanks for reaching out. Are you counting spaces as part of the 300-character limit? And can you give us a more specific character count that is getting posted? Does it vary each time, or is it cut off at the same place with each new post?
Hey @kerrath – thanks for the detailed report.
I’m not seeing similar reports internally, so it’s likely this is a conflict that’s specific to your site. However, since the Kordex theme and the Imaginem Blocks plugin aren’t free, it’s difficult for us to troubleshoot this and try to reproduce.
Are you just alerting us to the issue here, or are you seeking support for it? I will certainly pass it on to our developers so they’re aware, and if they’re able to identify something on our end that is independent of any of the Imaginem products, we can follow up with you here. Does that sound good?
Cheers!
Forum: Plugins
In reply to: [WP Super Cache] Need Help Configuring Cache Timeout & PreloadingHey again, @sbdermaceuticals! Our pleasure.
I’ll go ahead and mark this as resolved now, but please do reach out in the future whenever you need us.
Forum: Plugins
In reply to: [WP Super Cache] Need Help Configuring Cache Timeout & PreloadingHey @sbdermaceuticals,
Those settings are probably generally safe on a dedicated server, but with a very long cache timeout (several days), the main concern is that cached files will pile up and only be cleaned after they’re expired. Also, with long timeouts, if your site contains a huge number of cache files, the garbage collection process could cause a bit of server strain as it scans and deletes expired cache files.
Things to watch for and consider:
- If you notice load spikes or slowdowns, consider reducing the cache timeout (so fewer files accumulate before expiry) or increasing the frequency of garbage collection (making the interval smaller, like 1/12 or 1/24 the timeout)
- If cache files are not expiring often, infrequent garbage collection is fine, but if your site updates a lot, more frequent garbage collection helps keep content fresh for visitors
Please let us know if you have any other questions. Cheers!
Forum: Fixing WordPress
In reply to: Inset boxHi @yelobike – you should be able to access the size slider in the settings for the block – find the little cog icon and click that, and you should be able to drag the media portion of the block to the size you’d like.
Forum: Plugins
In reply to: [WP Super Cache] Enforce Page CachingHello @weboosteg,
After you enable caching in WP Super Cache, the plugin’s simple mode should be suitable for most sites and users – can you say more about why you’re diving into additional configurations?
A full dive into our more granular settings isn’t really necessary unless you have advanced needs or a highly dynamic site. Here are some basic recommendations for you:
- Enable Compression:Â Serves smaller, faster-loading files.
- Disable Caching for Logged-in Visitors:Â Prevents issues with dynamic/admin users.
- Increase Cache Expiry Time: The default (1,800 seconds) may cause the cache to refresh too often, especially on inactive sites. Raising to 3,600–7,200 seconds (1–2 hours) is common
- Enable Cache Rebuild:Â Ensures visitors never see uncached pages if a cache file is regenerating.
- Exclude Dynamic/E-commerce Pages:Â Checkout or cart pages should not be cached.
- Preload:Â Preloads all site pages; optional but helps keep every page fast for all users
Regarding Cloudflare and its additional features; I can’t really speak to them specifically, but it’s relatively common for multiple performance optimization solutions to sometimes make things worse instead of better. If you’re continuing to not get performance improvements with WP Super Cache, you could troubleshoot by temporarily toggling off Speed Brain, Early Hints, and Rocketloader, and see how it goes.
A final note: we have some documentation and FAQs about WP Super Cache here; this might be a more accurate reference for you instead of third-party sites.
Cheers!