lini108
Forum Replies Created
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Hello Cuong, Thank you for getting back to me. By ‘usused’ files do you mean previous backups? We have a setting in place by which backups that are older than 7 days are automatically deleted.
Looking forward to hearing from you, Lina
Dear Team,
We are still eagerly awaiting any support from you on on this matter. Our daily backup fails even though we’ve purchased additional space on the hosting server. Please kindly let us know how we can fix this issue.
Hello Cuong, Thank you for your reply, but I do not understand it unfortunately.
1. What is Tar?2. I’m not sure that is an issue, because ours is a small site so it is not a large backup job in any case.
3. What unused files?I’m looking forward to hearing from you as the site hasn’t been backup up in over 14 days by now.
Thank you for this information. When will the next version be released? I am building a new website and I’d much rather set up a back up with the next version, but of course don’t want to wait too long.
In case it is helpful, here is a full log of a backup I’ve just tried running:
[16-Nov-2021 14:35:21] 1. Try to backup database … [16-Nov-2021 14:35:21] Connected to database serwer24142_wp1 on localhost [16-Nov-2021 14:35:22] Added database dump "serwer24142_wp1.sql.gz" with 2.38 MB to backup file list [16-Nov-2021 14:35:22] Database backup done! [16-Nov-2021 14:35:22] 1. Trying to make a list of folders to back up … [16-Nov-2021 14:35:25] Added "wp-config.php" to backup file list [16-Nov-2021 14:35:25] 2238 folders to backup. [16-Nov-2021 14:35:26] 1. Trying to create a WordPress export to XML file … [16-Nov-2021 14:35:27] Check WP Export file … [16-Nov-2021 14:35:27] WP Export file is a valid WXR file. [16-Nov-2021 14:35:27] Compressing file … [16-Nov-2021 14:35:27] Compressing done. [16-Nov-2021 14:35:27] Added XML export "European-Activism-Incubator.wordpress.Y-m-d.xml.gz" with 830.86 KB to backup file list. [16-Nov-2021 14:35:27] 1. Trying to generate a file with installed plugin names … [16-Nov-2021 14:35:27] Added plugin list file "European-Activism-Incubator.pluginlist.2021-11-16.txt.gz" with 1.07 KB to backup file list. [16-Nov-2021 14:35:27] 1. Trying to generate a manifest file … [16-Nov-2021 14:35:27] Added manifest.json file with 3.97 KB to backup file list. [16-Nov-2021 14:35:27] 1. Trying to create backup archive … [16-Nov-2021 14:35:27] Compressing files as ZipArchive. Please be patient, this may take a moment. [16-Nov-2021 14:37:18] Backup archive created. [16-Nov-2021 14:37:18] Archive size is 564.57 MB. [16-Nov-2021 14:37:18] 18845 Files with 807.24 MB in Archive. [16-Nov-2021 14:37:19] 1. Try to send backup file to Dropbox … [16-Nov-2021 14:37:19] Token has expired; new token has been obtained [16-Nov-2021 14:37:20] Authenticated with user's Dropbox: European Activism Incubator [16-Nov-2021 14:37:20] Uploading to Dropbox … [16-Nov-2021 14:37:20] Beginning new file upload session [16-Nov-2021 14:37:47] Token has expired; new token has been obtained [16-Nov-2021 14:38:15] Token has expired; new token has been obtained [16-Nov-2021 14:38:46] Token has expired; new token has been obtained [16-Nov-2021 14:38:54] /home/platne/serwer24142/public_html/activismincubator.eu/wp-content/plugins/backwpup/src/Http/Client/WpHttpClient.php: Dropbox API: cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received [16-Nov-2021 14:38:54] 2. Try to send backup file to Dropbox … [16-Nov-2021 14:38:55] Token has expired; new token has been obtained [16-Nov-2021 14:38:55] Authenticated with user's Dropbox: European Activism Incubator [16-Nov-2021 14:38:55] Uploading to Dropbox … [16-Nov-2021 14:39:24] Token has expired; new token has been obtained [16-Nov-2021 14:39:54] Token has expired; new token has been obtained [16-Nov-2021 14:40:23] /home/platne/serwer24142/public_html/activismincubator.eu/wp-content/plugins/backwpup/src/Http/Client/WpHttpClient.php: Dropbox API: cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received [16-Nov-2021 14:40:24] 3. Try to send backup file to Dropbox … [16-Nov-2021 14:40:24] Token has expired; new token has been obtained [16-Nov-2021 14:40:24] Authenticated with user's Dropbox: European Activism Incubator [16-Nov-2021 14:40:24] Uploading to Dropbox … [16-Nov-2021 14:40:36] /home/platne/serwer24142/public_html/activismincubator.eu/wp-content/plugins/backwpup/src/Http/Client/WpHttpClient.php: Dropbox API: cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received [16-Nov-2021 14:40:37] ERROR: Step aborted: too many attempts! [16-Nov-2021 14:40:37] One old log deleted [16-Nov-2021 14:40:37] ERROR: Job has ended with errors in 316 seconds. You must resolve the errors for correct execution.Hello, I am sorry to inform you but I have spoken too soon.
There was a successful backup once after reconnecting the Dropbox, but now it is failing again. I’ve checked and Dropbox access is authenticated.Currently the error message is as follows:
[12-Nov-2021 04:40:09] 3. Try to send backup file to Dropbox …
[12-Nov-2021 04:40:10] Token has expired; new token has been obtained
[12-Nov-2021 04:40:10] Authenticated with user’s Dropbox: European Activism Incubator
[12-Nov-2021 04:40:10] Uploading to Dropbox …
[12-Nov-2021 04:40:30] /home/platne/serwer24142/public_html/activismincubator.eu/wp-content/plugins/backwpup/src/Http/Client/WpHttpClient.php: Dropbox API: cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received
[12-Nov-2021 04:40:30] ERROR: Step aborted: too many attempts!
[12-Nov-2021 04:40:30] One old log deleted
[12-Nov-2021 04:40:30] ERROR: Job has ended with errors in 616 seconds. You must resolve the errors for correct execution.`Can you help?
Hello, just to let you know, I found the issue. The Dropbox authentication has for some reason disappeared from the plug-in and needed to be re-authenticated.
The way the error is reported is quite confusing and does not make the user go to check authentication in the first place.
I hope this helps others.
LiniForum: Plugins
In reply to: [BackWPup – WordPress Backup & Restore Plugin] Quota NOT exceededBut we have very few images on our website, and we haven’t been adding much between the time Back WPup was working seamlessly and now that we are receiving an error.
I’ve looked at data at the host provider and we have 2071 MB available, of which we are using 1177 MB. We’ve not had any large changes prior to the Back WPup error. It is a completely strange error and I do not know how to act on it.
So are you sure this is where the issue lies?
Forum: Plugins
In reply to: [BackWPup – WordPress Backup & Restore Plugin] Quota NOT exceededI am also pasting the error message we receive, in case it helps you figure out:
[INFO] BackWPup 3.8.0; A project of Inpsyde GmbH [INFO] WordPress 5.7.1 on https://activismincubator.eu/ [INFO] Log Level: Normal (translated) [INFO] BackWPup job: Daily backup [INFO] Logfile is: backwpup_log_2794a0_2021-04-20_15-56-48.html [INFO] Backup file is: 2021-04-20_15-56-48_ZKY22QHJ01.zip [20-Apr-2021 15:56:48] 1. Try to backup database … [20-Apr-2021 15:56:48] Connected to database serwer24142_wp1 on localhost [20-Apr-2021 15:56:49] Added database dump "serwer24142_wp1.sql.gz" with 2.05 MB to backup file list [20-Apr-2021 15:56:49] Database backup done! [20-Apr-2021 15:56:49] 1. Trying to make a list of folders to back up … [20-Apr-2021 15:56:52] Added "wp-config.php" to backup file list [20-Apr-2021 15:56:52] 2489 folders to backup. [20-Apr-2021 15:56:53] 1. Trying to create a WordPress export to XML file … [20-Apr-2021 15:56:54] Check WP Export file … [20-Apr-2021 15:56:54] WP Export file is a valid WXR file. [20-Apr-2021 15:56:54] Compressing file … [20-Apr-2021 15:56:55] Compressing done. [20-Apr-2021 15:56:55] Added XML export "European-Activism-Incubator.wordpress.Y-m-d.xml.gz" with 750.68 KB to backup file list. [20-Apr-2021 15:56:55] 1. Trying to generate a file with installed plugin names … [20-Apr-2021 15:56:55] Added plugin list file "European-Activism-Incubator.pluginlist.2021-04-20.txt.gz" with 1.12 KB to backup file list. [20-Apr-2021 15:56:55] 1. Trying to generate a manifest file … [20-Apr-2021 15:56:55] Added manifest.json file with 4.09 KB to backup file list. [20-Apr-2021 15:56:55] 1. Trying to create backup archive … [20-Apr-2021 15:56:55] Compressing files as ZipArchive. Please be patient, this may take a moment. [20-Apr-2021 15:58:11] WARNING: ZipArchive::close(): Write error: Disk quota exceeded [20-Apr-2021 15:58:11] ERROR: ZIP archive cannot be closed correctly [20-Apr-2021 15:58:13] WARNING: ZipArchive::close(): Write error: Disk quota exceeded [20-Apr-2021 15:58:13] ERROR: ZIP archive cannot be closed correctly [20-Apr-2021 15:58:16] WARNING: ZipArchive::close(): Write error: Disk quota exceeded [20-Apr-2021 15:58:16] ERROR: ZIP archive cannot be closed correctly [20-Apr-2021 15:58:18] Backup archive created. [20-Apr-2021 15:58:18] Archive size is 458.87 MB. [20-Apr-2021 15:58:18] 18897 Files with 727.00 MB in Archive. [20-Apr-2021 15:58:20] 1. Try to send backup file to Dropbox … [20-Apr-2021 15:58:20] Authenticated with user's Dropbox: European Activism Incubator [20-Apr-2021 15:58:20] Uploading to Dropbox … [20-Apr-2021 15:58:20] Beginning new file upload session [20-Apr-2021 16:01:47] Finishing upload session with a total of 459 MB uploaded [20-Apr-2021 16:01:49] Backup transferred to /European-Activism-Incubator/2021-04-20_15-56-48_ZKY22QHJ01.zip [20-Apr-2021 16:01:50] One old log deleted [20-Apr-2021 16:01:50] ERROR: Job has ended with errors in 302 seconds. You must resolve the errors for correct execution.Forum: Plugins
In reply to: [BackWPup – WordPress Backup & Restore Plugin] Quota NOT exceededHi, thank you very much for your reply. I have removed a 1MB file from our WordPress media library and run the BackWPup job again, and unfortunately it has returned the same error.
What else can we do?
Hello Matheus,
Thank you again for the consideration to my problem. I have just called two friends and asked them to test the site. Both confirm the donation total is not changing at the bottom in line with the amount at the top.
I am therefore inclined to think that rather than this being exclusively my problem, it only works for you.
Thank you for the resources, I’ll perform the Health Check.
Hi Matheus, thank you so much for looking at our case.
I see that this is working for you, but this is not happening on my browsers. Why would it be and how to fix it?
Perhaps I should try to fix the JS scripts, but to be honest I do not even know where to start. I am an amateur developer, who put together this site for a startup non-profit based on a template theme. Are you able to point me to some resources, or where to look or start? Do you think that if I fix the JS scripts, the issue with the donation form will go away?