marston0

Thanks for clarifying, yeah I think the latter is how we are configured.

Hi, as this has now been moderated. Anyone affected by this, if you want to discuss the problem on Reddit, there’s a post here https://www.reddit.com/r/woocommerce/comments/1jgjglu/orders_duplicating_since_16th_march/

Thanks @kaushiksomaiya,

I see we’ve had a few more people since bring this problem up but it’s good to see that you are aware of it and running some investigation. I’m happy to open a ticket to assist with this. Thank you.

In regards to what happens with a single place order click. I believe in some instances with PayPal that I’ve observed customers only click once which has created a Failed order and a Successful Order. It only seems to be that both orders are marked as successful if customer clicks the Place Order button a second time after believing it has failed the first time, which rechecks the Failed order and makes it successful.

• This reply was modified 1 year, 2 months ago by marston0.
• This reply was modified 1 year, 2 months ago by marston0.
• This reply was modified 1 year, 2 months ago by marston0.
• This reply was modified 1 year, 2 months ago by marston0.

Hi @kaushiksomaiya,

Thanks for your response. Am I able to send you the url privately? I’d rather not disclose on a public forum. Hosting is eukhost on a VPS. The time between duplicate orders is almost always the same minute. We use Microsoft Clarity and have been able to monitor offending sessions (which we have recordings of for reference). Usually what happens is the customer presses the Place Order button, it takes, maybe 15 seconds and then they get an error message depending on the payment gateway.

For example, if PayPal fails this error show

Failed to process the payment. Please try again or contact the shop admin. [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/api/rest/reference/orders/v2/errors/#ORDER_ALREADY_COMPLETED PayPalGateway.php:706 ORDER_ALREADY_COMPLETED The order cannot be patched after it is completed.
OrderEndpoint.php:584 Order status changed from Pending payment to Failed.

With Stripe it’s more generic I think something along the lines of Unable to process order please try again.

At this point the order is created in our system with a fail check but naturally the customer repeats the order, which then often causes both payments to approve resulting in a double charge.

Thanks Krystian, I’ll try this way

Hi @inpsydekrystian ,

I’m having a problem opening a support ticket with the link you provided. My email won’t verify no matter how many times I try. Is there any other way to contact you guys or open a ticket?

I can see that this problem has been reported again today. Have we been able to locate the source of the problem yet? https://ww.wp.xz.cn/support/topic/duplicate-orders-double-charging-customers/

I can see that you are looking to raise this with Woocommerce themselves. I have multiple session recordings of these errors happening which might help with the investigation so would be good if I can get them to you.

Thanks

• This reply was modified 1 year, 2 months ago by marston0.

Hi Niklas,

Thanks for confirming. Do you know if there’s any intention to switch the Woocommerce order to before like the old system worked? I got the impression from the other support topic I linked that this was a temporary change to help improve compatibility whilst a fix was worked on. Perhaps I’m wrong though?

Thanks