Mihai

Hi @interkannet,

I apologize, as our team has not been able to identify the steps to replicate this issue in order to test a fix.

Could you please provide us with the steps to reproduce the issue so we can test it on our end?

Thanks,
Mihai

Hi @rebop,

After thoroughly reviewing the code, comparing versions 4.0.2 with 4.2.x, I can confirm that this issue is not caused by a regression from the update. The relevant code remains consistent across these versions.

The situation is likely as follows: your live site (4.0.2) has the “Override thumbnail settings” enabled for the album, using your custom dimensions, ensuring correct display. However, your staging site lacks this override, defaulting to 96×68px, a legacy fallback size used since NGG 3.x when no override is set.

Here’s how to fix it:

1. On your staging site, go to Imagely > Albums, open the album, and navigate to the Settings tab.
2. Enable “Override thumbnail settings” and enter your desired dimensions—check your live site under the same tab for reference.
3. Save the settings and clear any page cache. The thumbnails will regenerate automatically on the next page load, so bulk regeneration isn’t necessary.

For future staging setups, I recommend copying your live database to staging to ensure all your display settings transfer correctly.

Please let me know if this helps

Thanks.
Mihai

Hi @rudijahn,

Thanks for your reply.

Could you let me know if you’ve excluded or hidden any images from that gallery?
We’ve observed a similar issue occurring when images are excluded or hidden due to a bug in the exclusion mechanism. As a result, pagination may appear, but it only displays images from the first page, including the excluded ones. Please let me know if this is the case so we can investigate further.

Regarding your second question with sorting the galleries within the album – currently, there’s no built-in way to change the number of galleries per page in the new manage album UI. However, this feature would be very useful, and I’ve noted it as a suggestion for our future roadmap.

If you’re open to it, you can achieve this with a bit of custom PHP code snippet:

$options = get_option('ngg_options');
$options['item_details_per_page'] = 100;
update_option('ngg_options', $options);

You can replace 100 with any number suitable for your album’s gallery count. This will allow the indicated number of galleries to display on one page.

To safely add this custom code to your site, I recommend using the WPCode plugin: How to Easily Add Custom Code in WordPress. It keeps your code safe from updates and easy to manage within your WordPress area.

I hope this helps! Let me know if you have any more questions.

Thanks!

Hi @aajax,

Thanks for reaching out and sorry for the inconvenience.

As you’re using a premium Photocrati theme, our support team is best equipped to assist you with this warning. It may be related to an undefined variable in the code, and while it isn’t critical, we want to ensure it is documented and fixed.

Please open a ticket at Photocrati Support and include all the relevant details. Our team will look into the issue and provide further assistance.

Thanks!

Best regards,

Hi @yoranheij,

Thank you for bringing this issue to our attention.

We’ve identified the root cause: under certain conditions, a recently added rule fails to save updates to image fields, including the Exclude checkbox. This causes excluded images to continue displaying, even though the save process appears successful.

We are actively working on a patch to fix this issue. Please keep NextGEN Gallery updated to take advantage of the fix as soon as it’s released.

We apologize for the inconvenience and appreciate your help in improving our product.

Best regards,
Mihai

Hi @rudijahn,

Thank you for your reply.

The behavior where the pagination element is hidden when the “Images per page” setting is higher than the total gallery images is expected.

However, it’s not expected for the pagination to display the same images on the paginated pages.

Since we couldn’t replicate this issue on our test sites, as shown in this example Example Site, we believe it might be due to a specific configuration (such as a specific Permalink setting in “Dashboard > Settings > Permalinks”) or a conflict with a third-party plugin.

I recommend ensuring you’re using “Post Name” for the permalink settings and conducting a conflict check, as mentioned in my previous reply, to determine what’s causing the issue.

Once you’ve checked, please let us know.

Thanks,
Mihai

Hi @mbsharp,

Thank you for your reply.

Since the gallery path was set to /wp-content/gallery/, it shouldn’t have attempted to create a gallery in /<galleryname>/cache

As I’ve not heard any similar reports and cannot replicate the issue on my end, I’ll mark this thread as resolved for now. If you try again and the issue persists, please start a new thread, and we’ll continue troubleshooting from there.

Best regards,
Mihai

• This reply was modified 2 weeks ago by Mihai.
• This reply was modified 2 weeks ago by Mihai.

Hi @rebop ,

Sorry for the delayed response.

To set custom dimensions for your thumbnails, go to “Imagely > Galleries” select the gallery you need, then navigate to the “Customize” tab. Ensure “Thumbnails” is selected, and toggle on the “Override thumbnail settings” checkbox. You can then enter your desired width and height dimensions.

@camiltulcan , if you’re encountering a conflict with legacy settings, try temporarily activating them. Your URL should look like: https://www.mywebsite.com/wp-admin/admin.php?page=imagely-settings&tab=hidden. Toggle the button, refresh the page, and then click “Save Options” without any changes. This should enable you to adjust options in the new UI.

Best regards,
Mihai