mcsupport

Hey @gdrayson

Thanks for the quick follow up. I can understand not wanting to run those tests on the live site. If possible, I would recommend running some further testing on a separate development server. Here are some troubleshooting steps I believe we’ll want to try next to narrow down what might be causing this to occur:

– Does the sync get stuck if the plugin is completely deactivated, deleted, re-downloaded, and reinstalled?
– Does the behavior persist when switching to a different theme?
– Does the behavior persist when deactivating all other plugins except WooCommerce and MailChimp For WooCommerce?

If you’re not able to test on a development site or need some further assistance looking at this specific behavior within the MailChimp account, I might recommend reaching out to MailChimp Support who can assist with your specific account.

If you have further questions or are able to take some of these further testing steps, don’t hesitate to let us know. We’re glad to help as much as possible.

– Malachite

Hey @javiweb

Thanks for posting. I’d be glad to lend some insight.

The plugin does not run on a syncing schedule. Rather, when first installed it will sync the entire backlog of orders and products to MailChimp which will take some time. From there, it syncs on a case-by-case basis when new orders come in. So after the initial installation, all syncs are triggered when a new order comes in, which updates any other information that might have pending changes.

If you have any further questions, don’t hesitate to let us know.

Thanks,
Malachite

Hey there @gdrayson

Sorry we missed your initial post and thanks for sharing all these details up front. Looking over this, I can see the site does meet minimum requirements to run and understand that the customers have synced over, but the orders have not.

After some testing done in one of our staging environments, I was able to successfully sync over orders that were made with a price total of 0.00. That being said, there could be some differences in our setup that may be a factor. Could you try a few additional troubleshooting steps on your end?

– If you add a new order with a price greater than zero, does it sync over?
– When you say that customers have synced but orders have not, could you elaborate on what specific things you’re seeing in the app that are indicating this? Just to be certain we’re on the same page. You can also share screenshots here to help ensure we’re looking at the same information.

Thanks in advance for this. I’ll lookout for your reply.
– Malachite

Hey @binomi

Thanks for your post. I’m afraid that the List Subscribe plugin can only connect to a single list in the MailChimp account. Due to this limitation, it’s only possible to subscribe users to a single list in your MailChimp account. That said, I can certainly pass this feedback along to our team for consideration in the future.

In the meantime, I might suggest investigating a separate signup form plugin that would allow you to connect an additional signup form to your additional list.

If you do have any questions, please let us know.

Thanks,
Malachite

Hey there @laurendo

Thanks for getting in touch. I’m afraid there’s not a way to move the opt-in checkbox to a separate page of the website with the built-in settings for the plugin. That said, this is a great piece of feedback I can certainly pass along!

The only options to move the checkbox is to hide it on the List Settings section of the plugin settings, as pictured here: https://cl.ly/1P1U0o3y2y3D

You can completely hide the opt-in box, or choose to move it to a different place on the checkout page using WooCommerce’s Hooks feature, though unfortunately it’s not possible to move it to a different page entirely.

That said, I appreciate this piece of feedback. If you have any further questions about this, don’t hesitate to let us know.

– Malachite

Hey @nicogloazzo

Thanks for troubleshooting that. Unfortunately due to the nature of our support in the forums, we can only go so far with delving into account specifics. The reason we defer to MailChimp’s Support Team is that they have the ability to look at your specific account and track the API calls sending from your site over to MailChimp via the integration.

I’m afraid that at this point it would be necessary to reach out to MailChimp’s Support team. You can find more information about their support options here.

Thanks,
Malachite

Hey @nicogloazzo

Thanks for following up. Glad to hear you were able to allow the plugin access to finish the setup process. If you’re still seeing the plugin stuck during the sync, I might double check to see if there are any other plugins that could be holding up the syncing process.

If you’re still seeing the sync stuck, then I would recommend trying to switch to a different theme as well as deactivate all plugins except for WooCommerce and MailChimp For WooCommerce to see if that allows the sync to go through. If this isn’t feasible, then I would recommend setting up a testing environment to test things out to not interfere with the live site.

I apologize for the inconvenience here, but do let us know if you have any further questions on how to further troubleshoot.

Thanks,
Malachite

Hey everyone, thanks for continuing to keep this thread updated.

Given that this issue seems to be presenting itself on the backend, I would recommend reaching out in our Github for the plugin to share these issues directly with our development team. Including this logging as well as the WooCommerce System Status Report to share your site’s details will be a great help in getting things accurately diagnosed.

If you do encounter any unexpected behavior with the plugin’s functionality or how it’s sending information back over to MailChimp, please don’t hesitate to let me know. I’m glad to help further however possible.

– Malachite