mcsupport

Hey @sroskylo1

Thanks for posting. The plugin is designed to sync over products and orders that have been made within the WooCommerce store connected to your WordPress site. If there are not any products or orders, I would not expect the plugin to sync anything over, though you would have the option to use e-commerce features in MailChimp such as Product Recommendations and Abandoned Cart Automations.

All that said, would you mind offering a bit more context on how these external products in your store are setup and exactly what unexpected behavior you are seeing? I would be glad to help investigate and troubleshoot this with you further.

Thanks,
Malachite

Hey @cloverleaffarm

I’m afraid we are not able to reach out directly here in the Plugin Support Forums. That said, it is possible to troubleshoot in a private message with MailChimp’s Support Team via chat support or email. You can read more about this option here: https://kb.mailchimp.com/accounts/management/mailchimp-support-options

We appreciate the feedback. Please let us know if you have any additional questions we can answer here.

Thanks,
Malachite

Hey @nicogloazzo

Thanks for your post. That definitely sounds like unexpected behavior and I’d like to help investigate.

To get started, can you share with us the site’s WooCommerce System Status Report? This will help us try and test to replicate the issue you’re encountering.

Additionally, can you try the following troubleshooting steps?
– Can you see if this issue persists when switching to a different theme on your site, if possible?
– Can you try deactivating all other plugins except for WooCommerce and MailChimp For WooCommerce and see if the issue persists, if possible?

Thanks in advance for this. I’ll keep an eye out for your reply.
Malachite

• This reply was modified 8 years, 7 months ago by mcsupport.

Hey @alemarengo84

Thanks for sharing this. Taking a look, it appears this is the script that will be added as part of MailChimp’s Connected Sites feature. While this is something that may be better investigated by MailChimp’s Support Team, I would like to see if there’s a way to resolve things from the plugin side here:

– Does this 403 error resolve if you fully deactivate, remove, download, and reactivate the plugin? This should generate a brand new MCJS script for the site.

If not, could you go ahead and share the site’s WooCommerce System Status Report? We can give check things out to see what we can find out before deferring to MailChimp’s Support Team on this one.

Thanks in advance,
Malachite

• This reply was modified 8 years, 7 months ago by mcsupport.

Hey Monika,

Thanks for writing back with this detailed information. I took some time to analyze the Status Report and do some testing and here’s what I found.

I was unable to replicate this behavior by taking those steps in our testing environment. This was tested with a very minimal environment setup, and I was able to enable Registration in the WooCommerce settings and successfully create a password and click the Register button.

I looked over the Status Report to get a look at any factors at play with this specific environment you are working in. I noticed that the PHP and MySQL for this site do not meet the minimum requirements recommended for expected behavior with the plugin. Currently, the plugin requires PHP 7+ and MySQL 5.6+, as noted here in WooCommerce’s Server Recommendations.

Unfortunately, it will be necessary to upgrade the server to meet these requirements before we would be able to troubleshoot things further from here. If you are not in a place to upgrade this, then I might suggest deactivating the registration form on the My Accounts page for the time being until that upgrade is feasible.

If you are able to upgrade the server and are still seeing this behavior, or if you do have any other questions in the meantime, please feel free to write back and let us know.

Thanks,
Malachite

Hey @mbkidthings

Thanks for sharing this with us and for all the work you’ve done so far here. I’d like to help investigate this with you.

First, I’d like to try and replicate the behavior you’re experiencing on the site being unable to create an account. To get full context on the situation, can you share the site’s WooCommerce System Status Report? That can be found under WooCommerce > Status, as described here in WooCommerce’s documentation: https://docs.woocommerce.com/document/understanding-the-woocommerce-system-status-report/

Additionally, can you provide a step by step workflow leading up to being unable to complete the register form?

Thanks in advance for this. I’ll keep an eye out for your reply.
– Malachite

Hi @cloverleaffarm,

I’m sorry to hear that you had trouble with the plugin. To take a closer look at what happened here, could you please reply back with a copy of your WooCommerce system status report as well as any errors you see being logged in the app’s log? We’d love dig in and see what is causing this slowdown.

Thanks!

Pearl

Hey there @colv3r

Thanks for getting in touch. I definitely see how those features would be useful and would be glad to pass them along internally for you.

I’m afraid I can’t speak too much in-depth to the roadmap or ETA for when to expect new releases and what updates may come in each release. However, you are welcome to keep an eye on the plugin’s github page here where you can share feedback or keep an eye on specific issues or feature requests.

If you need anything else, feel free to let us know.
– Malachite