mcsupport

Hey @vmajor

Sorry to hear of these issues that have cropped up after activation. I was unable to replicate this issue in my testing, and I’d like to gather a few more details to investigate this further if you’re interested in diving deeper into this.

– Could you provide the site’s WooCommerce System Status Report?
– Are you seeing any specific errors in the site’s logging or in the built-in logging under MailChimp for WooCommerce Settings > Logs?
– Does this issue persist when deactivating all other plugins except WooCommerce and MailChimp for WooCommerce?
– Does this issue persist when switching to a different theme?

Thanks in advance for this information and for providing this feedback.
– Malachite

Hey there @livylynnvintage

I appreciate the feedback here. I can see how this is less than ideal for your users and would like to learn a bit more about this so we can investigate from our side of things.

Would you be able to elaborate a bit on the specific workflow leading up to the issue here? Specifically:

– Could you provide a step-by-step workflow of each step occurring leading up to the unexpected behavior?
– Could you clarify how this unexpected behavior presents itself on the MailChimp side of things and/or in WooCommerce?

Thanks again for your feedback and any additional details you can provide.
– Malachite

Hey @jerrysarcastic

That’s great feedback that I can certainly pass along to our team. The plugin does require that WooCommerce be active on the site as a minimum requirement, but breaking existing site behavior is definitely far from ideal. I’ll pass this idea to check for an active WooCommerce plugin before activating along to our developer team.

Thanks for your post. Let us know if you have any other questions.

Malachite

Hey @michael-shinosky

Thanks for chiming in here. Would you be able to provide a few more details to help us look further into this behavior? Specifically:

– Can you provide the site’s WooCommerce System Status Report?
– If you are able to replicate this behavior with a test purchase, what is the step by step process being taken leading up to this result?

If you’re unable to share this information in the public forum, you are welcome to reach out to MailChimp’s Support Team through your MailChimp account. More info on reaching out to their team can be found here.

Thanks,
Malachite

• This reply was modified 8 years, 7 months ago by mcsupport. Reason: added hyperlink

Hey there @karl19,

Thanks for sharing your feedback here. Including the order status is a feature we’ve been hearing from several users of the plugin, and something that our developers are aware of and working to develop for future versions of the plugin. This does include the ability to sort out those cancelled orders that – from the MailChimp side – cannot be distinguished from completed orders. I will be passing along your specific note of feedback so we can continue tracking volume on this request.

Again, thanks for sharing this feedback with us. If you have any further questions about syncing data or using the plugin, feel free to let us know. You can keep an eye on the github issue to track this issue as it develops.

Thanks,
Malachite

Hi @blightse,

I’m sorry to hear that you’ve had so much trouble with the plugin! I can tell that this has been a frustrating experience for you, and I apologize for that. To clarify a bit, we would not expect the MailChimp for WooCommerce plugin to delete or remove any email templates or automations. If this happened the MailChimp support team would certainly want to take a look at your connected MailChimp account and help out. Please reach out to that team as detailed here: https://kb.mailchimp.com/accounts/management/mailchimp-support-options and include a copy of your WooCommerce System Status report and link to this thread. That will allow their support team to take a closer look at your system setup and at the incoming API calls the plugin is sending.

Thank you!

Pearl

Hey @arthur0h

Thanks for sharing that system status page. I certainly appreciate the feedback, though I would like to pass this case along to our development team so we can take a closer look at this case and others like it.

Just to be sure we have a thorough look at the situation, could you provide any logging that appears in the “Logs” tab when this behavior occurs? This can be found under Plugins > MailChimp for WooCommerce Settings > Logs.

Thanks in advance for this. I’ll keep an eye out for your reply.
– Malachite

Hey @jcdesignstudio,

I certainly imagine the frustration that comes with having to work without the ability to sync category data. Unfortunately, the plugin right now only supports syncing First Name, Last Name, Email Address, and purchase data. That said, I am collecting feedback for our team and I’ll be certain that yours make it along to our development team to track the growing concern for this capability.

Thanks for taking the time to share your feedback. Let us know if you have any further questions.

Malachite