momonuts

Hi Dhanush,

Thanks for the detailed follow-up and for checking with the technical team.

I understand that it can be difficult to identify the cause without being able to replicate the issue.

Many users rely on the support forum to troubleshoot, especially when official support is delayed. If nothing is logged here except “we couldn’t reproduce it,” users with the same issue won’t know where to begin.

Even speculative reasons like plugin conflicts or caching, when clearly shared in the thread, can be really helpful.
Just knowing what might be going on gives users like me a bit of direction—and peace of mind.
So, Thank you.

As for the missing ticket, my email address is
[email protected]

Thanks again for your time and support.

I just checked again today, and the icon is now displaying correctly.
Was there some adjustment made on your end?

Since I’m using the Pro version, I submitted a request via the official support form, but received no reply at all.
There’s also been complete silence here in the forum.
Frankly, it’s frustrating to be ignored like this after paying for the product.

I’d really appreciate it if you could explain what caused the issue and how it was resolved, so I can avoid similar problems in the future.

やはりそれしかないですよね…
ありがとうございました！

大変申し訳ございません….チェックしたところ、親ページの変更をしていないためでした…
（親ページを英語のページにしたままなのでそうなっていました…）

自己解決ですm(_ _)m

MASAAKI様
ご返答ありがとうございます。

やはりWPの言語設定を変更するしかないのですね…
ありがとうございました。