moticos
Forum Replies Created
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Same issue. Definitely have had a member charged for their recurring membership (via PayPal) but their membership status was not changed on the site, nor was the payment recorded.
Let me know where to find the queries in the Query Monitor that might help deduce this! I’ve already got it installed, and what I can tell you are the stats from before and after the plugin is disabled on the backend (this change affects load time on the frontend as well):
Before (Enabled): 3.82s | 141.1MB | 0.05s | 7Q
After (Disabled): 0.19s | 7.3MB | 0.01s | 7QSeeing as it’s such a significant drop JUST by disabling the plugin, I don’t see how it couldn’t be related. Also, when I re-enable the plugin, the site doesn’t slow down right away – it takes maybe an hour or so to start lagging again, but it always does. I’ve tested this multiple times.
- This reply was modified 8 months ago by moticos.
Ah, I was putting it in the top area and not the bottom one. It is working as expected now, thank you so much!
Yoast Settings: https://pasteboard.co/nZ1ITjJ0nIcO.jpg
Archive Page Metadata: https://pasteboard.co/CKaGK4r7XIaB.jpg
Thank you!
I did that, but it’s not showing on the actual page. It still gives the admin message that a meta description is missing, and the changes to the title format are also not reflected in the og:title element.
I can provide screenshots if that would be helpful.
Ok, that seemed to have fixed the issue. Thank you for your help!
Followed your instructions above, cron status still not showing. Would it be helpful if I gave you backend access to the site?
Had the plugin installed, but no cron event exists under that name. The only PMS-related cron events are “pms_cron_process_member_subscriptions_payments”, “cozmos_wppb_plugin_optin_sync”, and “cozmos_pms_plugin_optin_sync”.
Here are two sets of logs, one from the test account, and one from an actual user who never received expiration notification. Our subscriptions are set to expire 1 year after the date of completion.
Test Account: I manually set the subscription to expire twice, hoping that would trigger an email response, but did not: https://drive.google.com/file/d/1VnicCwVHwv-4Vm_ZBnNHKU8oGrJTG70Q/view?usp=sharingLive User Account: the user’s subscription expired in June (as per the 1-year expiration policy) but we manually asked them to renew in September: https://drive.google.com/file/d/1EWKLfzyLuyzk-Vh3EBY1pxG2UGVq0rzY/view?usp=sharing
I looked through a few other users, and don’t see any logs actually mentioning a subscription expiration unless it was done manually. Even so, it seems like if the subscription was manually set to expire that the email would still be triggered, correct?
Current related plugins: https://drive.google.com/file/d/1XC2-kttu9BVTxgi0yGOpztjd_5nzKow-/view?usp=drive_link
Member email settings: https://drive.google.com/file/d/1mxl30k2-jMKv7P4jxjQ2XIHPcmUOOPJq/view?usp=drive_linkThank you for your help!
I am having a similar issue with emails not being sent when a subscription expires. I’ve installed the email log plugin as suggested above, and I know that WordPress core emails (e.g. New User Registration, Password Reset) emails are being sent. However, no emails from the plugin are going out. I set a test account’s subscription to expire after installing the email log plugin, and there has been no activity.
Do you have any other suggestions of why this could be happening?
Forum: Plugins
In reply to: [WooCommerce] Product sorting not workingI’ve run into an issue with the same WC setting, but the opposite problem.
I have my site set to order products by default, which should be alphabetical, but they are still not displaying entirely alphabetically. There are random ones that are out of order for no apparent reason. I’ve double-checked each of them to make sure they didn’t have any menu ordering set, and tried editing the publish date, but to no avail.
