Willem

Hi, it’s solved. It might have been a ShipStation server problem. Not sure.

Their support was a wild kind of useless.

On the front-end the shipping is not available.

👍

We tested it more – will keep doing it – so far it works great. Changing main (billing) address and “Ship to different address,” works like it should.

Thanks again.

hi Alex,

A workaround would have been great but I understand. No worries. We’ll wait for the updated version. It’s too important to leave to chance.

Thanks so much for working on an update. If it solves our current problems-if we don’t have switch plugins-can we reimburse you somehow?

Thanks again.

Good morning Alex.

Although the live rates seem to show during checkout, they do not update when a user changes their shipping address – only a browser refresh combined with cache purge seems to work.

The cart, checkout, and account pages are in a “do not cache” folder but it seems problematic still.

Do you know what could be the problem – did you run into issues like this before?

Thanks

These are the logs from this morning:

2026-01-14T11:53:20+00:00 Info ShipStation API Request to rates/estimate Additional context2026-01-14T11:53:47+00:00 Info ShipStation API Request to rates/estimate Additional context2026-01-14T11:57:32+00:00 Info ShipStation API Request to carriers Additional context2026-01-14T11:57:36+00:00 Info ShipStation API Request to rates/estimate Additional context2026-01-14T11:59:17+00:00 Info ShipStation API Request to rates/estimate Additional context2026-01-14T12:02:35+00:00 Info ShipStation API Request to rates/estimate Additional context2026-01-14T12:02:41+00:00 Info ShipStation API Request to rates/estimate Additional context2026-01-14T12:04:12+00:00 Info Custom Boxes Packed CONTEXT: [{“is_packed”:true,”item_count”:3,”items”:[“29130|”Anatomy by Planes” Anatomy Atlas – PRISTINE”,”28560|”Anatomy by Planes” Bookmarks”,”28560|”Anatomy by Planes” Bookmarks”],”box_dimensions”:”14.8 x 9.8 x 4.4 | 13.45 | 607.978″,”box_dim_key”:”Length x Width x Height | Weight | Volume”,”max_volume”:638.176,”data”:{“active”:1,”preset”:””,”nickname”:”Atlas Box (2)”,”outer”:{“length”:14.8,”width”:9.8,”height”:4.4},”inner”:{“length”:0,”width”:0,”height”:0},”weight”:0,”weight_max”:26,”price”:399.96,”carrier_code”:””}},{“is_packed”:true,”item_count”:1,”items”:[“29130|”Anatomy by Planes” Anatomy Atlas – PRISTINE”],”box_dimensions”:”14.7 x 9.7 x 4.2 | 13.25 | 598.878″,”box_dim_key”:”Length x Width x Height | Weight | Volume”,”max_volume”:598.878,”data”:{“active”:1,”preset”:””,”nickname”:”Atlas Box (1)”,”outer”:{“length”:14.7,”width”:9.7,”height”:4.2},”inner”:{“length”:0,”width”:0,”height”:0},”weight”:0,”weight_max”:14,”price”:199.98,”carrier_code”:””}}] 2026-01-14T12:04:19+00:00 Info ShipStation API Request to rates/estimate Additional context2026-01-14T12:04:25+00:00 Info ShipStation API Request to rates/estimate Additional context2026-01-14T12:05:17+00:00 Info ShipStation API Request to rates/estimate Additional context2026-01-14T12:05:52+00:00 Info ShipStation API Request to rates/estimate Additional context2026-01-14T12:14:11+00:00 Info ShipStation API Request to carriers Additional context2026-01-14T12:14:14+00:00 Info ShipStation API Request to rates/estimate 

Alex, the rates shiw but they are about a third of what ShipStation says they should be.

Does the plugin use product spec like weight and dimensions to help ShipStation calculate the rates?

Thanks

The rates show in the shopping cart after selecting the “edit” button of a previously created shipping zone. Doing so shows a list with checkboxes for different options—USPS priority, GlobalPost PLus, etc—to ship a package. After selecting one or more options, shipping rates show in the shopping cart.