nigel01

Hi:

Its always been something that we’ve thought about but the demand for it is surprisingly a lot lower than you would think. So when we look at what we should do next something else is always a higher priority.

Plus because there is a parent – child relationship along with random text from tickets, your standard file formats such as CSV files dont’ really work well. Which means even if you had an export, importing to spreadsheets etc isn’t going to be very easy which defeats the purpose of what most users want the export for. Its the reason why our individual user export is in XML format.

So, all in all, its on the table but not sure when its going to get done.

For the opening posts you can do an export using the WP ALL EXPORT plugin. But then you’ll need to do an export of the REPLIES separately and link the two files together manually. If all you need from the data is the basic ticket data itself such as dates, ticket topics and user ids, exporting the TICKET works well – then you can do things like ticket counts and such in a spreadsheet.

Thanks.

Hi:

Since there hasn’t been an update to this thread in a while we’ll go ahead and close it out. If you need anything else feel free to start a new one and we’ll get on it as soon as we can.

Thanks for using Awesome Support!

Hi:

Users can export the tickets to an XML file but an admin can’t export all the tickets right now.

If you want one user to export their tickets, the option will be under the PRIVACY button on the front-end or the admin can do it for them via the EXPORT button in the user profile screen.

Thanks.

Hi:

Since we haven’t had an update on this ticket in a while we’re going to go ahead and close the thread. If you need anything else please let us know by opening a new thread.

Thanks very much!

Hi:

The Title and Description fields are mandatory for a ticket. So you’re not able to eliminate them. What you can do is to give them default values and then hide them using css.

You’ll need to write custom code to give them default values. Or you can use our POWERPACK add-on which gives you the option to set default values for those two fields.

After you’ve given the fields default values (whether via custom code or the POWERPACK add-on), you’ll still need to write custom CSS to hide the fields.

Thanks.

Hey – thanks for taking the time to write this! It is definitely appreciated.

Hi:

I have no idea what the GLOB_BRACE constant is. What environment are you running in? Can you give us information about the following:

– your PHP version
– your wordpress version
– your host information
– your wordpress server linux operating system version

We’ll likely need other configuration options as well. From what I can tell with a quick google search, that variable isn’t available under some unix configurations but that should not be the case if you’re using any of the mainstream WordPress hosts. But, if you’re using someone off the beaten path then they might not have everything available that WordPress needs.

Thanks.