Mike W
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] remove/resize logo from my account pageHi @abhg613,
If you just need to remove the logo or resize the logo on your
my accountpage, you can use targeted CSS to do this.The code requires the page ID of your
my accountpage – to get that go to Pages > All Pages and edit over your Account page. It will show thepost=with a number; that is the page ID. With the code below replaceINSERTIDwith the ID number. Place the code in yourAdditional CSSarea in the theme Customizer.The code looks like this for removing the picture completely from the top:
.page-id-INSERTID img { display: none; }For just trying to change the image size:
.page-id-INSERTID img { height: px; width: px; }You can change around the pixels by adding a number to it (like 100/200/etc) or a %. More on changing images directly / working with them is at this link.
Hope this helps!
Forum: Plugins
In reply to: [WooCommerce] Woocommerce payments fields not showing on checkoutHi @anyluckyday,
Going over the site, trying to test a product and place an order requires to log into a third party system to continue.
When there is a missing CC field in checkout, there is almost always a conflict or a setting that is responsible. In this case, it is possible that there is a theme overlay or a plugin that is overriding the visibility of that field. If you have a test/staging site, try to change out the theme to a default one such as
StorefrontorTwenty Twenty Twoand see if the field returns. If it does, and switching your theme back to theNeoritheme causes it to disappear again, reach out to your theme developer and let them know.If it is still not visible, try to disable plugins down to WooCommerce and the WooCommerce Payments plugin to see if the field shows back up. If it does, then re-enable each of the plugins a few at a time till the issue resurfaces – whichever was just recently re-activated would be the culprit.
Hope this helps! Let us know how it goes.
Forum: Plugins
In reply to: [WooCommerce] unable to chose default country and stateHi @warcher88,
If you are just needing to limit the Country/State for shipping to Australia > New South Wales, you can do so with some code found at this walkthrough.
If it does not work in your theme’s
functions.phpfile, you can add it via a plugin like Code Snippets, or get with your theme developer to make sure it is not being overridden anywhere.Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Refund Order Problem via StripeHi @rafaelsuubalm,
As mentioned above definitely check the database with WooCommerce as it is very important – when there is a mismatched database with a plugin such as WooCommerce it can send incorrect information when processing orders, creating products, or otherwise interacting with different plugins that are tied together to it.
The easiest way to update the database if you are not seeing a message across the top of the admin screen is to go to WooCommerce > Status > Tools and click the button for
Update database. This will launch the command in the background and it should tell you when it is done.For the
no_such_chargeoptions, if this does not work it is very possible that the API keys set in Stripe (or the webhook secret) are not correct – this often happens when the system takes a payment and stores a card during aTestmode and then whenLivemode gets switched on the card is still onTestdata so it errs out. While your situation is indeed odd since Stripe confirms payment and it does work to charge, this is one of the top items to check when an error such as this occurs.To make sure the right keys are set, be sure to go to Stripe at WooCommerce > Settings > Payments and get the API keys from Stripe and double check your Webhooks (information here) as well. Even if the keys do appear correct, take them out and replace them with the keys that are seen at Stripe (make sure it is
Livesince Test mode is not active).After doing this, save the settings, and then remove the saved card that was used to test, and try to do a new charge/refund and see if it works.
Do let us know the results!
Forum: Plugins
In reply to: [WooCommerce] Order missingHi @mashiicat,
This order was never recorded by Woocommerce. Looking at the server it looks like some orders have been deleted (we did not do this). We assume that it is about this and a few other similar events. Has anyone faced a similar problem and if so, how did you resolve it?
Do you have the order number from the customer? If so you can do a search for it under Orders > All Orders to see if it shows. if it does not show, do you have any overrides to your Cart and/or Checkout page? If you are OK with it, please share your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
This will give us an idea of what is on the site, and what might be going on with the missing orders.
We look forward to hearing back from you!
Forum: Plugins
In reply to: [WooCommerce] enless loading in checkout pageHi @noorulhoda2030,
That is good to know – so to confirm, with the PayPal Payments plugin is disabled, it works? If this is the case, try to see if it still has the issue with just WooCommerce and the PayPal Payments plugin active. If that still makes the endless spinning to happen, and you got the PayPal Payments plugin from WooCommerce.com, feel free to submit a ticket to us at this link, and let us know this forum post, as well as the results of the conflict test.
Hope this helps!
Forum: Plugins
In reply to: [WooCommerce] Redirect after downloadHi @soylaostia,
This sounds like there might be an issue with either permalinks, or if there is a redirect plugin in play. To check this, go to WooCommerce > Status > Logs and see if there are any logs that might show an error when the checkout is executed.
Also, if there are redirect plugins on the site double check those plugins to make sure there is not a custom code setting that is interferring.
If you like, we can take a look at the store information. For that, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
I hope this helps!
Hi @parkpoom0000,
Thank you for this! If possible, can you disable the
Facebook Chatplugin to ensure it is not causing errant information to be sent to Facebook?> Facebook for WooCommerce: by Facebook – 2.6.20
> Facebook Chat Plugin – Live Chat Plugin for WordPress: by Meta – 2.5While it does not appear to have a Pixel option inside of it, the plugin does utilize the same Business Manager aspects, so it might be causing misfires or tracking via errant clicking.
Please let us know the results!
Forum: Reviews
In reply to: [Meta for WooCommerce] access denied – stillHi @kbc-unlimited,
Access Denied is a broad message – if you have logging on (please check under Marketing > Facebook > Connection) then there should be a log of the error under WooCommerce > Status > Logs. Please check and if there are errors post them here so we can get to the bottom of it.
Also, if possible so we can get a bearing of what is on your site, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
We look forward to hearing back from you!
Hi @parkpoom0000,
When the Facebook Pixel does not match product ID’s on the catalog, it is possible that there are mismatched ID’s, or there could be a different plugin utilizing a different feed option on the site.
To see more about this, would it be possible to share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Also, if it is possible, do you have any logs from Facebook, under WooCommerce > Status > Logs? If so, please see if there are any specific errors, and post them here.
We look forward to hearing back from you!
Forum: Plugins
In reply to: [WP Job Manager] How to highlight an ad?Hi @triptikon,
We do not support customization options officially, so we would not be able to log in and take a look, but you can put it here and we can test on a test site regarding it to make sure it works.
Forum: Plugins
In reply to: [WP Job Manager] How to highlight an ad?Hi @triptikon,
If it is not working by adding it to the theme’s functions.php file, it might be something with the theme itself. Try with the Code Snippets plugin and see if that is any better (Code Snippets is not reliant on the theme, and can work across different themes, so if there is a theme un-compatibility issue it will reveal it).
Let us know the results!
Forum: Reviews
In reply to: [WooCommerce] ★★★★★Hi @bapestars,
Thanks for the great review 🙂 If you have any other questions regarding WooCommerce in general let us know!
Forum: Plugins
In reply to: [Meta for WooCommerce] Advertising SummaryHi @bigtrousers,
With a different ad account listed, it might be ‘seeing’ a separate account. Double check your account connected under Marketing > Facebook and ensure it is the correct account there. If it is, try to disconnect it, and delete the Manager on Facebook’s side then try to reconnect – it should connect the correct account.
If there was a manager already existing on Facebook’s side it is very possible it tried to link that to your site and thus the different account is listed.
Let us know the results!
Hi @hwtheiheihei,
For the first two options, we see that you have the
Avadatheme on the site and there are some customizations to the Cart page. There may be a template overriding the Cart page already, so due to this it is best to reach out to your theme provider. They can assist you with ensuring the changes are set to both Cart/Checkout, and secure them in the theme in a way that will not be lost should the theme / WooCommerce be updated.For the third question regarding PayPal, are you using PayPal Payments? I see the PayPal Payment button on the product page, but not the Checkout page. If you are using PayPal Payments, click the link above to make sure that it is set right.
If you are using a different plugin for PayPal, please let us know what plugin that is so we can get a better understanding of what is on the site – it may be best to speak to the developer of that particular plugin to ensure it is set up correctly.