Hello,
thank you for your answer.
I talked about system fields as a Subject, Group, Assignee,Priority. There is no Custom field ID in the settings of this field. Only “You are editing a system ticket field, so not all options on this page are editable.”
And at the same time you can find Custom field ID for “Woher haben Sie das PP + Modul bezogen”, “Checkout modul”, “Checkout version”…
You can see all that fields when you choose PayPal Plus Support in the dropdown menu on this page https://support.i-ways.net/hc/en-us/requests/new.
The question is: how co configure this form with all necessary fields (custom and system)?
Thank you
Oliver
