osama.esh
Forum Replies Created
-
Forum: Plugins
In reply to: [Visitor Traffic Real Time Statistics] The Yandex search engineHello,
We will review the list and include the Yandex in the next release
Thank you
Forum: Reviews
In reply to: [Visitor Traffic Real Time Statistics] Causes Database IssuesHello,
We’re still waiting for your feedback regarding the issue you reported. We haven’t received any additional details from your side to investigate this properly.
Kindly provide more information (steps to reproduce, screenshots, or logs), so we can check and resolve the issue if it actually exists.
Otherwise, we would appreciate updating or removing the review, as it may be misleading without verified details.
Thank you for your understanding.
Forum: Reviews
In reply to: [Visitor Traffic Real Time Statistics] need to upgrade to pro for everythingHello,
Thank you for your feedback.
We respectfully believe this review is not accurate. The plugin does include several useful statistics available for free without requiring any upgrade.
The Pro version is designed to provide additional advanced features for users who need deeper analytics, but the free version is fully functional and provides real value on its own.
If you believe otherwise, we kindly ask you to provide specific examples to support your claim so we can review and assist accordingly.
We’re always happy to help.
Hello,
Thank you for reporting this issue.
We’re happy to inform you that this problem has been fixed in the latest version. Please make sure you update the plugin and let us know if you are still experiencing the same issue.
Please note that this issue was related to the Pro (paid) version, not the free version. For any Pro-related support, we kindly ask you to contact us through our official support page instead of posting here:
https://www.wp-buy.com/support/Thank you for your understanding and support.
<span style=”font-size: inherit;”>Hello,</span>
Thank you for reporting this issue.
We will review it and fix the problem soon, and an update for the mobile application will be released shortly.
Please note that the mobile application is part of the Pro (paid) version. For any issues related to the Pro version, kindly contact us directly through the following link: https://www.wp-buy.com/contact/
Thank you for your understanding and support.
Forum: Plugins
In reply to: [Visitor Traffic Real Time Statistics] Fatal error on ajax requestsThank you for reporting the issue.
We’re glad to inform you that the problem has been resolved. The fix is included in the latest version of the plugin (v8.6).
Please update to version 8.6 to ensure everything is working properly on your site.
Forum: Reviews
In reply to: [Visitor Traffic Real Time Statistics] Causes Database IssuesHello,
Thank you for your review. The plugin does not affect the database or prevent sites from loading under normal conditions. Could you please confirm which version you used and share any error details you encountered so we can investigate and assist you? We are happy to help resolve any issue.Hello,
You can give access to other roles (like Editor) directly from the plugin settings.
Please go to:Settings → General Settings → Accessibility
From there, just add the roles (e.g., Editor) you want to allow access.
Best regards,
Forum: Plugins
In reply to: [WP Visitor Statistics (Real Time Traffic)] Vulnerability in pluginHello,
Thank you for letting us know.
We have already addressed this issue and released an updated version of the plugin.Please update to the latest version to ensure everything runs securely.
Best regards,
Forum: Plugins
In reply to: [WP Visitor Statistics (Real Time Traffic)] Vulnerability in pluginHello,
Thank you for letting us know.
We have already addressed this issue and released an updated version of the plugin.Please update to the latest version to ensure everything runs securely.
Best regards,
Thank you for reaching out and for your feedback.
We’ve checked the email delivery system and the reports are being sent correctly without any issues. That said, we understand the confusion caused by seeing zeros in the email while your dashboard shows different numbers. We are currently reviewing this behavior and testing it on several demo sites.
To help us investigate further, could you please share a screenshot of the report email you received? That would help us identify the issue more quickly.
Alternatively, since this is related to a Pro feature, you can also contact us directly through the support email here: [email protected]We appreciate your patience and are working to resolve this as soon as possible.
Best regards
hello,
It seems this issue may be related to an ad blocker installed on your web browser. Could you please let me know the name of the ad blocker extension you’re using so I can check? Alternatively, you can try accessing the site using a different browser and let me know if the issue persists.
Hello,
Thank you for your feedback! We really appreciate you taking the time to share your thoughts. You’re absolutely right 🙂 we’ll definitely take your note into account in our upcoming updates to improve the user experience.
Just to let you know, the upgrade to PRO message is dismissible, you can close it and it won’t show again. Thanks again for using the plugin and for your valuable input!
Thank you
- This reply was modified 1 year, 1 month ago by osama.esh.
Hello,
We apologies for the issue. Please update to the latest version, which resolves the reported problems.Forum: Plugins
In reply to: [WP Visitor Statistics (Real Time Traffic)] IP exclusionWe’ve updated the IP address saving function to improve its reliability and security. Please update to the latest version and test it again
Please let us know if you encounter any further issues.