passerbliss
Forum Replies Created
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Hi @paddyam, apologies I let this matter slip over the Christmas break. The error occurs when I install the plugin via WordPress’s standard procedure for installing and activating a plugin, I don’t know how much more I can tell you – as a screencast would only show you WordPress’s default behaviour.
Hi @garret1996 ,
Thanks for your reply. You are indeed correct, this seems to be a feature of an existing theme.
In case any one else comes across this issue, I would just like to add that I never got to the bottom of how the plugin ended up in a problematic state, but uninstalling the plugin from the settings and reinstalling solved the problem.
Thank you, support ticket submitted. Indeed you are right, I was momentarily dissauded by the red warning box.
Hi @garret1996,
I cannot contact the help desk without without taking out a plan, however I am not keen to pay for a plan for a product that I cannot trial as it appears to be broken out-of-the box.
BR,
Thanks @garret1996
I tried a different browser, where the page didn’t hang however that doesn’t solve the problem – as the list of fields at first glance appears infinite (I scrolled down as far as ~4000 entries). There doesn’t appear to be an option to bulk delete form fields either and manually deleting does not appear to be an option.
Perhaps you could guide me on where this information is coming from, in case I need to consider manually deleting it from the database?
Hi @garret1996
Thanks for you help so far. The problem is I cannot even delete the entiries as they are causing the page to hang. There was indeed another business directory plugin installed, and I have disabled this.
I have included a link to screenshot that demonstrates that it gets as far as ID 131 and then stops loading (for some reason I couldn’t embed it): https://ibb.co/20SQsSv9
BR,
- This reply was modified 10 months, 3 weeks ago by passerbliss.
- This reply was modified 10 months, 3 weeks ago by passerbliss.