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Viewing 15 replies - 1 through 15 (of 2,768 total)
  • Plugin Support Poonam Namdev

    (@poonam9)

    Hi @temovision,

    Great, let us know if you still face any issues.

    Plugin Support Poonam Namdev

    (@poonam9)

    Hi @mktekboss,

    Thanks for sharing. We are currently working on this issue and expect it to be resolved in the next update.

    Plugin Support Poonam Namdev

    (@poonam9)

    Hi @temovision,

    Thanks for the screenshot! The “Background Tasks: Overdue” warning means that some scheduled background jobs (like cache preloading or cleanup) have been queued but haven’t run in over an hour. This is separate from cache writes — so your cache is still being updated, but these background tasks are sitting idle.

    This is almost always a WordPress Cron issue. Here’s how to fix it:

    1. Check if WP-Cron is disabled – Open your wp-config.php and look for:

    define('DISABLE_WP_CRON', true);

    If this line exists, WP-Cron is disabled and you’ll need a real server cron to replace it.

    2. Set up a server-side cron job – Replace the unreliable WP-Cron with a true server-level cron. You can ask your hosting provider to set up a real cron.

    3. If you don’t have server cron access – Remove or comment out DISABLE_WP_CRON from wp-config.php to re-enable the default WP-Cron behavior.

    After making the change, the warning should clear on the next dashboard load once the pending jobs run. If it persists, you can go to Tools → Scheduled Actions in your WordPress admin to see exactly which jobs are stuck.

    Let us know if you have other questions.

    Plugin Support Poonam Namdev

    (@poonam9)

    Hi @graham-smith & @dreamjobma,

    The error message “No route was found matching the URL and request method” is a standard WordPress REST API response — it means the request reached WordPress but the route /spc/v1/cache/test couldn’t be matched. This is almost always caused by one of the following, rather than anything wrong with your Cloudflare connection itself:

    Please try these steps in order:

    1. Flush your permalink settings Go to Settings → Permalinks in your WordPress admin and click Save Changes (no need to change anything — just saving forces WordPress to rebuild its rewrite rules). Then try the Test Cache button again. This resolves the majority of these cases.

    2. Confirm the WordPress REST API is accessible Visit https://yourdomain.com/wp-json/spc/v1/ in your browser. You should see a JSON response with site information. If you see an error or a blank page, your REST API is being blocked at the server or firewall level.

    3. Check for a security plugin Plugins like Wordfence, iThemes Security, or All-In-One WP Security can restrict REST API access. Temporarily deactivate your security plugin and test again to rule this out.

    4. Check your Cloudflare settings A Cloudflare WAF rule or Firewall Rule could be blocking requests to /wp-json/. In your Cloudflare dashboard, check Security → WAF and Security → Events for any blocked requests to your domain around the time you tested. If you see blocks, you’ll need to add an exception for /wp-json/*.

    5. Check that pretty permalinks are enabled The REST API requires pretty permalinks (anything other than “Plain” under Settings → Permalinks). If you’re using plain permalinks, the Test Cache button cannot reach the API.

    If none of the above resolves it, please share your permalink structure and which security/optimization plugins you have active, and we’ll investigate further.

    Plugin Support Poonam Namdev

    (@poonam9)

    Hi @mktekboss,

    Thank you for reporting this issue. We’ve forwarded it to our development team for further investigation.

    Could you please let us know the plugin you are using for Wholesale Prices integration? It will help us in debugging the issue.

    Forum: Reviews
    In reply to: [Neve] I like Neve!

    Hi @capedave2,

    Thank you so much for your wonderful feedback and support! It means a lot to hear that after exploring so many options, Neve stood out for you. We’re especially happy you’re enjoying the Gutenberg experience and starter sites. Welcome aboard, and thank you for trusting us.

    Plugin Support Poonam Namdev

    (@poonam9)

    Hi @momo-fr,

    Thank you so much for the kind words! We’re really glad to hear the conditional display options are helping and we truly appreciate your support.

    Plugin Support Poonam Namdev

    (@poonam9)

    Hi @hganev,

    Thanks for reporting this! The issue is caused by a stale advanced-cache.php file in your wp-content/ folder. It’s an old version from before the 5.3.1 update that references a method that no longer exists.

    To fix it, please try one of the following:

    1. Deactivate and reactivate the plugin — this will automatically replace the old file with the new version.
    2. Or, go to the Super Page Cache > settings, disable the  Disk Page Cache, save, then re-enable it and save again.

    Either of those should resolve the fatal error right away. Let us know if you need any further help!

    Plugin Support Poonam Namdev

    (@poonam9)

    Hi @glonojake,

    Could you please go to Super Page Cache → Settings → Advanced Settings and look for this option: Automatically purge Cloudflare’s cache when something changes on the website

    If the Purge whole cache option is enabled, that’s likely the culprit. When this setting is turned on, publishing any post triggers a full cache purge meaning every page on the site, including older posts from 2001, gets cleared from the cache at once.

    Please disable this option and enable Purge cache for related pages only instead.

    If this option is already disabled and you are still facing this issue then please let us know so we can debug further.

    Plugin Support Poonam Namdev

    (@poonam9)

    Hi @giddymoon,

    To achieve this behaviour with the read more link, you can try the code mentioned here.

    Hope it helps and let me know if you require any further assistance.

    Plugin Support Poonam Namdev

    (@poonam9)

    Hi @nickabela,

    Thanks for the detailed write-up. To be upfront: this specific stack (PPOM + WooCommerce Subscriptions + a third-party Discount Rule plugin) isn’t a combination we’ve formally tested, so I can’t promise a perfect outcome but I can point you in the right direction.

    PPOM doesn’t currently expose a dedicated “skip this product ID” toggle or filter, and it isn’t subscription-aware out of the box, which is the root of what you’re seeing: at the cart stage PPOM reads the product’s current price (already modified by your Discount Rule plugin) and writes it back as the line total, which clashes with how Subscriptions splits sign-up fee vs. recurring price.

    PPOM provides a filter hook called ppom_cart_line_total specifically designed for this kind of scenario. It is the last point in PPOM’s pricing pipeline before the final price is written, making it the correct and safest place to intervene.

    Using this filter, a developer can:

    • Identify the specific subscription product(s) by their Product ID
    • Instruct PPOM to skip its price override for those products
    • Allow WooCommerce Subscriptions to retain full control over the recurring price display

    This requires a small custom code snippet added via your theme’s functions.php or a site-specific plugin. We recommend involving a developer to implement this, as the exact logic will depend on your specific product IDs and setup.

    ​Let us know if we can help with anything else.

    Plugin Support Poonam Namdev

    (@poonam9)

    Hi @manualcontrol,

    Thank you for reporting this issue and for providing the detailed logs — that’s really helpful!

    We’ve been able to identify the problem introduced in v5.2.4 where the dropin file is being added repeatedly in a loop. We sincerely apologize for the inconvenience this has caused.

    The good news is that this bug has already been addressed and the fix will be included in our next release.

    We appreciate your patience and for taking the time to report this!

    Plugin Support Poonam Namdev

    (@poonam9)

    Hi @rrose1311,

    The 403 Forbidden error from the Facebook Sharing Debugger means Facebook’s crawler is being blocked at the server level when it tries to fetch your page — this is unrelated to the Revive Social plugin itself.

    A few common causes to check:

    1. Security plugin blocking Facebook’s crawler — Plugins like Wordfence, or Sucuri may be rate-limiting or blocking external bots. Check your firewall/bot protection rules and whitelist Facebook’s user agent (facebookexternalhit).

    2. Hotlink protection — If your host has hotlink protection enabled (via .htaccess or cPanel), it can block external services from fetching your images. Add an exception for Facebook’s crawler.

    3. CDN or Cloudflare rules — If you’re behind Cloudflare or another CDN, a firewall rule or security mode may be blocking the scrape. Try temporarily pausing the CDN and running the Sharing Debugger again to see if that’s the cause.

    4. robots.txt — Make sure your robots.txt isn’t accidentally disallowing Facebook’s crawler.

    To confirm the issue is server-side: go to https://developers.facebook.com/tools/debug/, paste your URL, and click “Scrape Again.” If you still get a 403, it’s definitely a hosting/server configuration issue rather than the plugin.

    Let us know what you find and we can help further!

    Plugin Support Poonam Namdev

    (@poonam9)

    Hi @gdizzle510,

    We are not able to replicate this behaviour at our end. This sounds like an issue where the settings aren’t being saved properly at your end.

    A few things to try:

    1. Check for JavaScript errors — Open your browser’s developer console (F12 → Console tab) while saving the settings and see if any errors appear that might be interrupting the save process.
    2. Check for plugin conflicts — Temporarily deactivate other plugins and try saving again to rule out a conflict.

    ​Looking forward to your reply.

    Plugin Support Poonam Namdev

    (@poonam9)

    Hi @luislu,

    Thanks for reaching out! This is a great use case. Currently, Super Page Cache does not automatically purge the Cloudflare cache when an image is deleted or re-uploaded with the same filename. Cache purging is primarily triggered by post/page updates rather than media library changes.

    As a workaround in the meantime, you can manually purge the specific image URL from your Cloudflare dashboard, or use the plugin’s “Clear All Cache” option after replacing an image.

    That said, this is a worthwhile feature request — automatically detecting media deletions/replacements and purging the corresponding CF cache URLs would be very helpful for teams managing frequently updated assets. I’ve forwarded this for consideration in a future update.

    ​Let us know if we can help with anything else.

Viewing 15 replies - 1 through 15 (of 2,768 total)