Password Protect WordPress Page Support

Hello @akaaki157,

Thanks for reaching out to us last night.

At first glance, it could be some conflicts or incompatibility.

To assist you better, could you please provide us with the following information:

• A (full screen) screenshot of your Edit page
• A screenshot of the General tab under Password Protect WordPress > Partial Protection

We assume you’re using our PPWP Free version 1.7.9, aren’t you?

You might want to send these details to our support email – hello(at)preventdirectaccess.com so that our team can support you faster & better.

Looking forward to hearing from you.

The issue is resolved with @hassenkam via email.

Just an update, the error message is returned by WordPress itself when your nonce tokens are cached and expired when the form is submitted.

{code: "rest_cookie_invalid_nonce", message: "Cookie check failed", data: {status: 403}}
code: "rest_cookie_invalid_nonce"
data: {status: 403}
status: 403
message: "Cookie check failed"

To be more specific, we’re using wp_create_nonce to create a token as per WordPress recommendation.

Nonces should be unique as they are user-specific and time-sensitive values.
If a nonce value is cached and expires later on, certain validation-required actions, e.g. form submission, will fail.

Here are our suggestions to overcome the issue:

1. Exclude all protected pages from caching
2. Clear cache and set the “Cache Timeout” to less than 12 hours.

Hope it helps those with the same issue.

Hi @hotchd,

Thanks for reaching out to us last night.

The password and protection are working correctly on our side too.

To assist you better, may we know which link you share with your users?

• How do you generate these links?
• Can you give us a sample link to take a look at?

Which version of our plugin are you using, by the way?

You might also want to drop us an email at hello(at)preventdirectaccess.com for faster assistance from our team.

Looking forward to hearing from you.

Hi @sbirley,

Thanks for reaching out to us last night and the timely update.

May we know which plugin is in conflict so that we can double check on our side too?

Thanks for sharing & your compliment, @eadwig. It means a lot to us.

While your use case is quite complex, yes it looks very possible to achieve that with our plugins.

How do users gain access to your game, by the way?
I mean how do you sell it – via plugins like WooCommerce?

You might want to drop us an email at hello(at)preventdirectaccess.com so that it’s easier for us to send you screenshots and assist you.

Elena

Hi @kevinmac,

Thanks for reaching out us last night.

At first glance, it looks like a caching issue.

To assist you better, may we know:

• A sample protected page URL and its passwords
• The caching plugin/server cache and
• The hosting provider you’re using

Are you using our Free or Pro version, by the way?

You might want to send these details to our support email – hello(at)preventdirectaccess.com so that our team can support you faster.

Looking forward to hearing from you.

Hi @daniel27n,

Thanks for reaching out to us.

To assist you better, may we know:

• A screenshot of your WordPress Customizer page
• Are you using any page builders?

Are you using our PPWP Free or Pro version, by the way?
You might also want to drop us an email at hello(at)preventdirectaccess.com for faster assistance from our team.

Hi @suitedconnector,

Thanks for reaching out to us this early morning.

It looks like a conflict with other plugins or themes on your site.
For example, there could be a no ‘Access-Control-Allow-Origin’ header issue.

To assist you better, could you please provide us with:

• A screenshot of your Edit page showing the full page URL
• A list of active plugins on your site

The sample page URL returns a “critical error”, by the way.

You might also want to drop us an email at hello(at)preventdirectaccess.com for faster assistance from our team.

We look forward to hearing from you.