printableag

hi,

Yes, the automatic email for woocommerce orders. It works for Stripe but not for PAYPAL. Actually all emails seem to go through but the email order when order placed with paypal payement is not being sent to customers.

Woocommerce : Version 4.3.3

Hi

Ok, I will do that.

To be sure, I have disabled your plugin again and placed an order through Woocommerce Stripe Gateway, and I can go through payment and land on the Thank You page just fine.

I have to reactive the plugin in the meantime for my invoicing.

Best regards,

Sandrine Andreu

We have tried, we disabled all plugins except the woocommerce ones (including Stripe that we kept too) and it doesn’t work.

The only it works fine again it’s when we disable your plugin WooCommerce PDF Invoices & Packing Slips.

We have been trying all day to find a solution. We even revert back to archived versions of those differents plugins. Nothing seems to work.

Best resgards,

We already tried and when your plugin is disable it works. When can go from check out to thank you page using stripe gateway.

We tried twice. And both time the order goes through and we land on thank you page.

But we need your plugin to keep invoicing clients correctly.

Best regards,

Sandrine Andreu

I just solved my problem. In the wordpress date settings, the format was on custom and the field was empty.
After changing the date format, the email test worked well.

Thank you for your help

• This reply was modified 6 years, 7 months ago by printableag.

After taking your advice, the problem is still there.