businessrevolutsupport_matas
Forum Replies Created
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Forum: Plugins
In reply to: [Revolut Gateway for WooCommerce] PAY BY BANK do not update the order statusHello @fredbra
our Plugin developers are actively investigating the issue and will issue a fix as soon as possible. Please look out for any updates to our plugin.
Kind regards,
Matas from RevolutForum: Reviews
In reply to: [Revolut Gateway for WooCommerce] Really not goodHi @vicoales ,
In the help section, please see if you can go to any relevant section to the issues you are having. Within any of the articles, there should be a button named “Chat with us” allowing you to contact support.
Kind regards,
Matas from RevolutForum: Reviews
In reply to: [Revolut Gateway for WooCommerce] Really not goodHello @vicoales ,
We’re sorry to hear about the frustrating experience you’ve had with our plugin and the problems you’ve faced with disconnections. We take this feedback seriously.
To help us investigate and hopefully resolve these recurring connection problems for you, please reach out directly to our customer support staff. As the investigation may require you to share some details that shouldn’t be shared on public forums.
Follow these steps to reach out to our help section:
– Open the Revolut Business App
– Click on your account name on the top left of your screen.
– Open “Help” section.
– Scroll down until you see “Chat” option.
– Click on “Start new chat” (chat bubble icon)Kind regards,
Matas from RevolutForum: Plugins
In reply to: [Revolut Gateway for WooCommerce] Supported country for paymentHello @sbouey ,
please see the following page for more information about which currencies (and consequently countries) you can accept payments in: https://help.revolut.com/business/help/merchant-accounts/payments/in-which-currencies-can-i-accept-payments/
Please keep in mind that this list might not represent the full extent of supported countries. If you are having any issues accepting payments or would like more information about restrictions, please reach out to your Account Manager.
Kind regards,
Matas from RevolutForum: Plugins
In reply to: [Revolut Gateway for WooCommerce] Appearance customization optionsHello @torao9340
thank you for your feedback.
I’ll make sure to forward this to our Product team for consideration.
Kind regards,
Matas from RevolutForum: Plugins
In reply to: [Revolut Gateway for WooCommerce] Gpay and Apple pay button position changeHello @nikulv
I have forwarded your feedback to our Developers and will let you know as soon as there’s an update.
Kind regards,
Matas from Revolut BusinessForum: Plugins
In reply to: [Revolut Gateway for WooCommerce] Gpay and Apple pay Sandbox not workingHello @nikulv ,
that is correct. At the moment Apple and Google Pay are not available for testing in the Sandbox environment and you will need to enable these methods with live credentials to test the functionality.
Kind regards,
Matas from Revolut BusinessHello @fredbra ,
Please reach out to our in App Help section and ask for your case to be escalated. To further debug this we would need you to share information that should not be shared on a public forum
Follow these steps to reach out to our help section:
– Open the Revolut Business App
– Click on your account name on the top left of your screen.
– Open “Help” section.
– Scroll down until you see “Chat” option.
– Click on “Start new chat” (chat bubble icon)When asking to escalate please give the link to this forum thread so we will be able to easily identify you and prioritise.
Kind regards,
MatasHello @fredbra,
could you please clarify where do you see this line of code? Perhaps share a screenshot?
Kind regards,
Matas from Revolut BusinessHello @kocakserdar ,
Please reach out to our in App Help section and ask for your case to be escalated. To further debug this we would need you to share information that should not be shared on a public forum.
Follow these steps to reach out to our help section:
– Open the Revolut Business App
– Click on your account name on the top left of your screen.
– Open “Help” section.
– Scroll down until you see “Chat” option.
– Click on “Start new chat” (chat bubble icon)When asking to escalate please give the link to this forum thread so we will be able to easily identify you and prioritise.
Kind regards,
Matas from Revolut BusinessHello @kocakserdar ,
I’m sorry for the issues caused by activating our Plugin.
Could you share which version of the Revolut WooCommerce plugin did you try to use?
Kind regards,
Matas from Revolut BusinessForum: Plugins
In reply to: [Revolut Gateway for WooCommerce] Apple Pay on Chrome / Fast Checkout BugHello @cal3,
thank you for your report. We’ll take a look at both issues and get back to you as soon as we have an update.
Kind regards,
Matas from Revolut BusinessForum: Plugins
In reply to: [Revolut Gateway for WooCommerce] Plugin not working on mobileHello,
we’ve taken a look at the website linked to your account on WordPress and found no issues, but it seems that you are using a different payment gateway for that. Could you please share the URL to the website where you are facing the issues so we could investigate?
Kind regards,
Hello @mindas22 ,
Please reach out to our in App Help section and ask for your case to be escalated. To further debug this we would need you to share information that should not be shared on a public forum.
Follow these steps to reach out to our help section:
– Open the Revolut Business App
– Click on your account name on the top left of your screen.
– Open “Help” section.
– Scroll down until you see “Chat” option.
– Click on “Start new chat” (chat bubble icon)When asking to escalate please give the link to this forum thread so we will be able to easily identify you and prioritise.
Kind regards,