rhtmc

further investigation revealed the usual reason behind most wordpress issues including our issue, plugin conflicts.

this was caused by a couple of older woocommerce related plugins which apparently don’t play well with woocommerce v6.8.

many thanks for your reply.

here’s the system report (site name redacted)

### WordPress Environment ###

WordPress address (URL): https://example.com
Site address (URL): https://example.com
WC Version: 6.8.0
REST API Version: ✔ 6.8.0
WC Blocks Version: ✔ 8.0.0
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: ❌ 5.8.4 - There is a newer version of WordPress available (6.0.1)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips PHP/7.4.29
PHP Version: 7.4.29
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 8.0.26
Max Upload Size: 2 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ✔
GZip: ✔
Multibyte String: ❌ Your server does not support the mbstring functions - this is required for better character encoding. Some fallbacks will be used instead for it.
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.8.0
WC Database Prefix: wp_
Total Database Size: 463.71MB
Database Data Size: 279.03MB
Database Index Size: 184.68MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 5.52MB + Index: 2.52MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 40.58MB + Index: 39.13MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.02MB + Index: 0.50MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.31MB + Index: 0.27MB + Engine InnoDB
wp_check_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 15.55MB + Index: 11.08MB + Engine InnoDB
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 37.17MB + Index: 4.03MB + Engine InnoDB
wp_postmeta: Data: 96.64MB + Index: 103.33MB + Engine InnoDB
wp_posts: Data: 10.50MB + Index: 4.81MB + Engine InnoDB
wp_redirect_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rm_log: Data: 48.58MB + Index: 0.00MB + Engine InnoDB
wp_sgpb_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sgpb_subscription_error_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 9.52MB + Index: 9.02MB + Engine InnoDB
wp_users: Data: 0.25MB + Index: 0.23MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 1.52MB + Index: 0.44MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.11MB + Index: 0.16MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 4.52MB + Index: 6.06MB + Engine InnoDB
wp_wc_order_stats: Data: 2.52MB + Index: 1.20MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 2.23MB + Index: 0.55MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf: 10
acf-field: 32
acf-field-group: 11
amn_smtp: 1
attachment: 323
custom_css: 1
nav_menu_item: 24
oembed_cache: 1
page: 33
popupbuilder: 1
post: 7
product: 58
product_variation: 12
revision: 1033
shop_coupon: 79
shop_order: 18974
shop_order_refund: 441
wpcf7_contact_form: 1
wps-redirects: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (31) ###

Query Monitor: by John Blackbourn – 3.9.0
PW Advanced Woo Reporting: by Proword – 4.8
Advanced Custom Fields: Options Page: by Elliot Condon – 2.1.0
Advanced Custom Fields: Repeater Field: by Elliot Condon – 2.1.0
Advanced Custom Fields: by Delicious Brains – 5.12.3
BackWPup: by Inpsyde GmbH – 3.10.0
Check & Log Email: by WPChill – 1.0.6
Contact Form 7: by Takayuki Miyoshi – 5.5.6.1
Duplicate Page: by mndpsingh287 – 4.4.9
Easy Redirect Manager: by Premium WP Suite – 2.18.18
Enable Media Replace: by ShortPixel – 3.6.3
Next Page, Not Next Post: by Matt McInvale - BinaryM Inc. – 0.3.0
Popup Builder: by Sygnoos – 4.1.13
Raw HTML: by Janis Elsts – 1.6.3
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
WooApex: by Robert V. Hashemian – 1.3
WooCommerce Checkout Add-Ons: by SkyVerge – 1.11.0
WooCommerce Authorize.Net CIM Gateway: by SkyVerge – 2.7.0
WooCommerce PayPal Payments: by WooCommerce – 1.9.2
WooCommerce Renewals: by Store Apps – 1.5
WooCommerce UPS Shipping: by WooThemes – 3.0.0
WooCommerce USPS Shipping: by WooThemes – 4.3.2
WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.29
WooCommerce Wholesale Prices: by Rymera Web Co – 2.1.4
WooCommerce: by Automattic – 6.8.0
Wordfence Security: by Wordfence – 7.6.0
Yoast SEO: by Team Yoast – 19.4
WP Mail SMTP: by WPForms – 3.5.1
WP Remove Category Base: by Ezra Verheijen – 1.0
YITH Purchased Column for WooCommerce: by YITHEMES – 1.1.7
YITH WooCommerce Product Gallery & Image Zoom: by YITH – 2.12.0

### Inactive Plugins (10) ###

Akismet Anti-Spam: by Automattic – 5.0
All-in-One WP Migration: by ServMask – 7.63
All-in-One WP Migration File Extension: by ServMask
Inc. – 1.8

Hello Dolly: by Matt Mullenweg – 1.7.2
Open Graph and Twitter Card Tags: by PT Woo Plugins (by Webdados) – 3.2.0
Smush: by WPMU DEV – 3.10.3
Store Toolkit for WooCommerce: by Visser Labs – 2.3.7
WooCommerce Helper: by WooCommerce – 1.7.2 – Network enabled
WooCommerce MultiStep Checkout: by Mubashir Iqbal – 2.0.0
WooCommerce Stripe Gateway: by WooCommerce – 6.5.1

### Dropin Plugins (2) ###

db.php: Query Monitor Database Class (Drop-in)
object-cache.php: APC/APCu/Redis Object Cache - transitional

### Settings ###

API Enabled: ✔
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #42 - /shop/
Cart: #43 - /cart/
Checkout: #44 - /checkout/
My account: #45 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: example
Version: 0.1.0
Author URL: http://example.com
Child Theme: ✔
Parent Theme Name: Twenty Twelve
Parent Theme Version: 3.7
Parent Theme Author URL: https://ww.wp.xz.cn/
WooCommerce Support: ✔

### Templates ###

Overrides: hhf/woocommerce/archive-product.php version 2.0.0 is out of date. The core version is 3.4.0
hhf/woocommerce/cart/cart-totals.php
hhf/woocommerce/cart/cart.php version 2.3.0 is out of date. The core version is 3.8.0
hhf/woocommerce/checkout/payment.php version 2.5.0 is out of date. The core version is 3.5.3
hhf/woocommerce/checkout/thankyou.php version 2.2.0 is out of date. The core version is 3.7.0
hhf/woocommerce/content-product.php version 1.6.4 is out of date. The core version is 3.6.0
hhf/woocommerce/content-single-product.php version 1.6.4 is out of date. The core version is 3.6.0
hhf/woocommerce/emails/admin-new-order.php version 2.5.0 is out of date. The core version is 3.7.0
hhf/woocommerce/emails/customer-processing-order.php version 2.5.0 is out of date. The core version is 3.7.0
hhf/woocommerce/myaccount/form-login.php version 2.2.6 is out of date. The core version is 4.1.0
hhf/woocommerce/myaccount/my-account.php version 2.0.0 is out of date. The core version is 3.5.0
hhf/woocommerce/single-product/meta.php version 1.6.4 is out of date. The core version is 3.0.0
hhf/woocommerce/single-product/price.php version 1.6.4 is out of date. The core version is 3.0.0
hhf/woocommerce/single-product/rating.php version 2.3.2 is out of date. The core version is 3.6.0

Outdated Templates: ❌
					
					
						Learn how to update

### Authorize.Net CIM ###

Environment: Production
Tokenization Enabled: ✔
Debug Mode: Save to Log

### WooCommerce PayPal Payments ###

Onboarded: ✔
Shop country code: US
WooCommerce currency supported: ✔
PayPal card processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: –
Vault enabled: ✔
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ✔ Next scheduled: 2022-08-17 15:08:36 -04:00
Options: ✔
Notes: 100
Onboarding: completed

### Action Scheduler ###

Complete: 1,315
Oldest: 2022-07-17 16:31:59 -0400
Newest: 2022-08-16 20:17:38 -0400

Pending: 1
Oldest: 2022-08-17 15:22:42 -0400
Newest: 2022-08-17 15:22:42 -0400

### Status report information ###

Generated at: 2022-08-16 20:35:24 -04:00