just to add, I created a brand new page where the only ‘content’ was the code [zendesk_request_form] and it still gives:
Error: Ticket not created. Please try again by clicking the back button on your browser.
so i guess it might be API issue or something?
unfortunately not. It was just a typo sadly! I already tried the ‘normal’ support email too.. I’ll experiment a bit over next few days and let you know how i get on! I suspect ts a problem at the Zendesk end somehow. Or maybe the wordpress version? (4.5.3)