sewdainty
Forum Replies Created
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Hi,
I’ve changed the outgoing mail server hostname and have sent a test email and I think it’s working!! Hooray!!
I have received an email saying Hello Bonjour Hola etc, so this looks like it is connecting with me again now.
Many thanks for your help
I am away for a few days, so am closing the shop whilst I am away, so if I get any further problems when the shop re-opens I will be back in touch. But for now, thank you so very much,
regards,
KathyThank you.
The WeTransfer link can be found here .. https://we.tl/t-v5GkRNwT3M
Hope this helps.
The rest of the information that you are asking for can be found in this chain of messages hopefully, look forward to your reply.
Many thanks
KathyI am trying to share the screenshot of the settings page and have used Wetransfer before, but it only allows you to send the image to an email address.
Do you have an email that we can resolve this issue using?
Many thanks
Kathy@haseeb0001 I have taken screenshot of the setting page, but not sure how to share this on here. I can send it to you via email if this helps?
I’m not sure if I should have tagged your name in my reply above @haseeb0001 – hope you get my message above!
KathyHi there, thank you so much for your quick reply. I really appreciate it.
Below is the link to the setting page ..When I send a test email, the message reads ‘failed – check the plugin email log for more info’. When doing this the status shows as connection timed out and the solution takes me to this page ..
https://postmansmtp.com/office365-smtp-connection-timed-out/
I have tried to understand this page but cannot understand the technical computer wording.
I’m not sure how to find the diagnostic test report. I’m sorry but I’m not very good with the technical side of things.
Basically the problem that I am having is that when I sell an item, the customer no longer receives the automatic email to acknowledge this. Any order placed will just show in the email log as ‘connection timed out’. This should read ‘sent’ when it is working correctly.
I hope this helps you to be able to help me.
Once again many thanks
KathyGood Morning @haseeb0001
Sadly I did not receive a notification of the message that you sent to me a month ago asking if the problem has been resolved or not. The problem is still not fixed as I really do not understand what I need to do to fix it – I am not good at understanding any computer jargon!
This plugin hasn’t been working for about 4 months and means that every customer purchase made I have to send an email myself to confirm the order to the customer.
Could you please help me fix it.
Thank you
KathyThank you so much for your reply @haseeb0001 I really appreciate it.
I’m sorry but I cannot see your email reply and I have checked everywhere for it
Are you able to re-send it please?
Many thanks for helping me solve this problem
KathyThank you for taking the time to reply @ant0nio I really appreciate it.
I’m not sure if Yehudah can see my problem above, but I would really appreciate some help with this please.
I need to know if I can solve this problem without having Microsoft 365 please? I am having problems understanding your linked post as it contains too many technical words that I don’t understand.
If so, are you able to guide me as to how to fix the problem pleaseMany thanks
KathyI *think* it’s sorted!.. Hooray! Thank you!
Thank you very much. I’ll let you know!
I haven’t done step 1 or 3 btw
Thank you for your quick response. I appreciate that.
I have read your link and actioned step 2 (I have ticked the both boxes that say prevent plug in and themes from changing this), and saved changes.
Is this all I need to do before checking this is now working? ( I don’t know how to check, sorry)
Thanks
How do I do this please