Forum Replies Created

Viewing 15 replies - 106 through 120 (of 397 total)
  • Plugin Author shift8

    (@shift8)

    Thanks for using our service!

    Currently there is not a way to disable specific elements from being routed through the CDN. As a future feature, based on quite a few asking for this, we are working towards implementing a feature where you can add files/paths for the CDN to “ignore”. Stay tuned for a future plugin update to implement this!

    Thanks again

    Plugin Author shift8

    (@shift8)

    Hello,

    I looked into this further and it looks like one of our endpoint servers (that is probably geographically busiest for you) is being blocked from communicating to your website.

    # curl -X HEAD -i https://www.conceptualise.in/wp-content/plugins/shift8-cdn/test/test.png
    curl: (7) Failed connect to www.conceptualise.in:443; Connection timed out

    I’ve seen this happen sometimes with shared web hosting providers. They think traffic from our CDN is artificial or malicious where instead we are just making a lot of requests to fetch content, especially if a site is busy.

    If the web host has a security system where it blocks requests that exceed a threshold, then it will make the CDN appear to not function anymore. You need to check with your web host if they can adjust that threshold to accommodate our CDN.

    You can also give them a list of IP addresses to whitelist , if they prefer. To get the IP address list of our endpoints you can send an email to [email protected]

    Thank you!

    Plugin Author shift8

    (@shift8)

    Follow up note :

    The issue with not being able to click the test url right away, sometimes it takes up to 5 minutes for a site to propagate throughout our network. I apologize but this delay is difficult to avoid but we will look into ways to speed this up.

    Plugin Author shift8

    (@shift8)

    Hello!

    After creating the site and setting it all up , sometimes it takes a few minutes to populate throughout our network.

    At the time of writing this, the test URL currently works for me :

    https://wwf1uz2ok3e3.cdn.shift8web.com/wp-content/plugins/shift8-cdn/test/test.png

    I will close this issue for now but feel free to update again if you still have issues.

    Thanks!

    Plugin Author shift8

    (@shift8)

    Hello!

    I’m sorry to hear of the issues that you have outlined here.

    I’ll make a note to update our install instructions. The issues complained by webpagetest.org are because they have not classified us as an officially recognized CDN

    A similar issue existed with GTMetrix. This was resolved by us contacting them to let them know the hostnames of our CDN so that they could add it to their system to recognize. The issue is these webpage speed testing services dont inherently “know” you are using a CDN. They just put a static list of known CDNs together and recognize the hostname as a CDN, this has no bearing in performance at all just with the score of the particular testing service you are using.

    Furthermore, I believe we have already contacted webpagetest.org to add our CDN and it seems like they are not actively maintaining it or simply did not respond. You are welcome to contact them yourself or use something like GTMetrix for your testing.

    Thanks!

    Plugin Author shift8

    (@shift8)

    This is a really interesting request.

    Currently the plugin rewrites everything that is rendered by wordpress. It might be possible to manually write the logo in header.php and the plugin may bypass that?

    I’ll look into adding a feature to the plugin settings to “exempt” file paths perhaps. I think that should be relatively straightforward to implement.

    Thanks for bringing this up! It is really helpful to have community suggestions like this so I know what to focus on in terms of improvements.

    I’ll keep this open until this feature is available.

    Plugin Author shift8

    (@shift8)

    Going to go ahead and close this issue. Feel free to open a new issue if you want assistance troubleshooting again.

    Thanks!

    Plugin Author shift8

    (@shift8)

    Sorry about the issues. I tried my best!

    Plugin Author shift8

    (@shift8)

    Alright – I am indeed trying to be helpful. I wont ask for any form of access moving forward.

    Looking at the server logs on our side wouldn’t be helpful here because whats happening is that the rewrite functionality in our plugin is being interrupted for some static assets (not all) being rewritten.

    The functionality of the CDN on our side isn’t what the question is here, rather why only some static assets are being overwritten but not all. The rewrite functionality in our plugin is very similar to how WP Rocket works (For example) so I know best practices are being followed there.

    The real issue in my experience (as reported by other users in this forum) is that sometimes another plugin can cause conflicts with rewriting of content in this way, which is my feeling of whats happening here.

    I apologize @ipstenu – both @sylvertech and myself are just frustrated about this long standing issue. I’d like to support him as best as I can, even though this is a free service.

    Plugin Author shift8

    (@shift8)

    @vdn-staff :

    Please try now and let me know if the issue is persisting? There was an SSL error that may have accounted for your specific issue.

    @raffaelloh :

    I should clarify, with the screenshot of your settings, you can obfuscate the API key for security reasons. Or email the screenshot to [email protected]

    Plugin Author shift8

    (@shift8)

    Truly something weird. [redacted ask for access]

    Something is definitely interfering with the ability to rewrite static assets with our plugin. The code our plugin uses to rewrite is very similar to W3 total cache and WP Rocket among others so there’s nothing special happening under the hood of our plugin.

    [removed]

    • This reply was modified 5 years, 6 months ago by Ipstenu (Mika Epstein). Reason: removing admin related asks
    Plugin Author shift8

    (@shift8)

    Hello,

    There was a brief issue this morning with our deployment replication system that is responsible for replicating configuration changes/updates throughout our network.

    The test url should now work for you at this point. Please try again?

    Thanks for using our service!

    Plugin Author shift8

    (@shift8)

    I had a similar experience with another user where a completely unrelated plugin was actually interfering with our plugin’s ability to rewrite all static assets.

    Some plugins can interfere with this process by affecting the filter / action priority or importance. And it can be a random plugin that does something that you would not think to potentially affect how a CDN plugin works.

    What we did in that scenario was open the site in one browser with the developer console + network tab open. Then disable one plugin at a time while checking the network tab of your browser to see if the rewrite issue is resolved and all static assets start to rewrite properly to go through the CDN.

    Once you have identified the plugin you can then determine if its possible to simply keep it deactivated or find an alternative.

    As a last resort, I would say that most of the top tier caching plugins like W3 Total Cache and WP Rocket offer the ability to rewrite assets to go through your CDN of choice. You can always try that method though our CDN plugin works the same way as WP Rocket (for example) so the problem may not just go away, but its worth a shot as a last resort.

    I’m not giving up! I think if we just rule out each and every plugin , refresh the network tab and look at those static assets, then once we see all the assets go through the CDN we will know which plugin is causing a problem.

    Plugin Author shift8

    (@shift8)

    Hello,

    Can you provide a screenshot of the current settings exactly as they are? I will check over everything one more time.

    Thank you for your patience!

    Plugin Author shift8

    (@shift8)

    Hello!

    An update to our infrastructure was just pushed out that no longer will be setting the cookie in this way. You might have to clear browser cookies in your browser to see yourself but I would hope that the GTMetrix report will no longer complain about this.

    Thanks!

Viewing 15 replies - 106 through 120 (of 397 total)