silvied (a11n)

Hi @ltyrer

Thank you for reaching out and for the thorough explanation of the issue you have provided.

I have fixed the connection, and the tools indicate it is working properly.
Kindly reconnect Jetpack and let us know if there are any issues present.

Regards,

Hi @davidlynxh

Thanks for reaching out!

I understand you’re having trouble with seeing the logo on the PDF invoice. To assist you more efficiently, it would be beneficial for us to examine your site closely. However, troubleshooting this issue may require sharing some private information, so it would be best to move this matter to our ticket queue.

Could you kindly contact us through the contact form? Please be sure to mention this forum thread when reaching out. We’ll be more than happy to assist you further! 🙂

Hi @soularrow

Thank you for your reply!

We appreciate the details you have shared; however, as it is a public forum, please redact or remove the email information that is displayed in the error.

Furthermore, please contact us via the contact form with all the details and one of the site URLs so we can have a look, and include a link to this thread to assist directly.

Thank you!

• This reply was modified 1 year, 2 months ago by silvied (a11n).

Hi @ghost81

I am sorry to hear about the issues and will try to assist you in resolving it.
Upon checking the Jetpack connection with our tools, I noticed it was missing and the XML-RPC is currently blank.
Since XML-RPC is how Jetpack communicates with your site, the issue will have to be resolved first before addressing the social connection. To achieve that, please do the following:

• Check with Cloudflare whether they are blocking Jetpack connection in any way. You refer to these guides:
  https://jetpack.com/support/getting-started-with-jetpack/configure-jetpack-cloudflare/
  https://support.cloudflare.com/hc/en-us/articles/218377098-WordPress-JetPack-and-Cloudflare
• Please check if Jetpack’s IPs are allow listed, and if not, here is how you can do it:
  https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/
• Check for any security/caching plugins you may have enabled and temporarily disable them to see if that resolves the problem.
• You may also want to search for any firewall on your server-side that might be blocking the communication with the xmlrpc.php file – your host should be able to help you with that.

Let us know how it goes, and once it is resolved, we can help with the social connection as well if needed.

Hi @idedroid

Could you tell me if you are using Jetpack in Offline mode? Some features, such as DNS queries, depend on external connections, so using Offline mode may restrict the functionality of those specific features, which could explain the warning you are encountering.

If you are not using Offline mode, please provide the URL of the site where you are seeing the error, so we can investigate further and assist you.