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  • Thread Starter sodaspopcorn

    (@sodaspopcorn)

    The problem wasn’t Jetpack, it was my PHP memory limit as you said. So I have increased the memory from 128 to 256mb and everything is fine now.

    Thread Starter sodaspopcorn

    (@sodaspopcorn)

    Thanks fr the help. The problem wasn’t Wordfence, it was my PHP memory limit as you said. So I have increased the memory from 128 to 256mb and everything is fine now.
    Thanks!

    Hello
    Sometime last month, my website was hacked and I was able to resolve it by deleting my installation and restoring a previous update I had remotely which helped me get rid of the malware and the viruses on the site
    But since then, I have been having one issue or the other with plugins
    Recently, I downloaded Wordfence to help protect my site, but it shuts down my site instead and keeps giving me 501 and 500 errors whenever people try to browse
    Next was Jetpack plugin which I detected was causing the problem by returning a blank page whenever I try to access the backend. I had to delete the plugin from cpanel.
    Please what do you recommend I should do?
    How do I get Jetpack working for my site again?

    Thread Starter sodaspopcorn

    (@sodaspopcorn)

    Hello
    Thanks for the response. Let me be clearer
    I got notified by a fan who tried to read an article that the site was returning blank pages
    But the problem was that from the browser which I was using, I (while logged into my wordpress site as an admin) wasn’t seeing my site as being down. All pages and articles were displaying fine.
    So I decided to check the frontend of the site out from a device where I wasn’t logged in and a different browser and I got 500 and 501 errors on the different devices which I used.
    So I disabled all plugins I had on the site and checked if the site would work and noticed that the site worked fine from the front end
    So I decided to track which of the plugins was giving the error and I noticed that it was Wordfence. I have deleted it from my site now so I cannot give you any screenshots

Viewing 4 replies - 1 through 4 (of 4 total)