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Sorry to repeat but I must remind you again of what Jan said. He is a nice guy ho was willing to help (on best way he could), but obviously you stopped him as a Mod. I understand you don’t do want your guys to fix one user’s problem because you’re not paid for such a work. However, I saw literally MILLIONS of post exactly here on WP.org with user requests for help, while you said “I am at wrong place”? Maybe I could exchange ideas with some of other users, however I think is late because I had it enough…

What you said about probable causes for such a weird behavior of WordPress dashboard I know that already. To “hire”(pay) someone for free blog fixing I have no intentions whatsoever. No one can fix bad blogging platform and you know that. It is not about what theme or plugin is used. The problem is WordPress platform instability in its’ core and poor maintenance.

FYI, my site has broke again few hours ago, without me touching anything and for no reason. Menus again do not show properly, which was the reason I uninstalled and deleted this theme before and tried install another. Got even worse results…

I think is time to switch to another CSM platform with better support and stability.

Thank you anyway and close this topic. I am leaving WP.

Well, OK Mr. Jan:

I appreciate your wish to help me and all kudos to you and your colleagues. It is not always the case someone wants to do that esp. being a volunteer. So I am taking any opinion seriously and believe you esp. ’cause I see honesty in you approach.

To truly understand what is happening with god damn Customizer, I must open you door to go INSIDE at my dashboard (because from outside all looks OK), to take a closer look and study it. Then hopefully find a cause or even resolve problem.

In order to do that I will temporary change password for you guys and let you go inside. Have fun!

My site is – http://www.life-quest.org

ID-username (which I can’t change)is: [redacted]
PW (temporary, for you) is: [redacted]

Some instructions:

1) I made complete site backup right now, but anyway, please do not change my site, menus, widgets and plugins it will break site structure (I noticed esp. menus are very sensitive)

2) you can de-activate present “Kepler” site/theme and activate new theme (one that I liked was: “Smart Line”) and play with Customizeras per wish. You will notice this theme do not have banner and has only two top pages (as many others) and was impossible to customize. Otherwise it’s nice.

3) No need to rush, I can wait.

Everything is now in your hands and I expect your analysis at my e-mail.

Good luck!

I didn’t mean WP.org specifically, I meant WP as a whole organization. I don’t post at WP.com because I am not a member and and don’t have hosting with them. My site is hosted by Dreamhost and all worked well until few weeks ago, when I noticed prob’s with Customizer.

Prior to that I was able to preview any installed Theme and make changes in look.

Now, Customizer doesn’t allow me that, only preview for NOT activated theme, but you can’t make changes for not activated theme.. If theme IS activated, leftt side of customizer is EMPTY and if there is not customization theme options at dashboard, you cant do anything. Some of themes allow you to change banner, background etc. but most of them not, just few not important things, asking you to pay for pro-version to give you more options.

I did everything you said about uninstalling plugins nothing helped. I went to twenty fifteen, but it is not what I wanted. Changing look (putting wide banner or nav. menu on top) is not possible.

However, when I returned to my first installed theme “Stargazer” everything returned as it was, even I deleted them from root of hosting provider. Even background, which I btw. CAN’T change now into something different because Customizer doesn’t work anymore and there is no options at WP dashboard. Only for widgets. Not for banner, bgrd, site layout or anything.

After this experience I realized that part of the problem lies in hosting database who somehow “remembers” and keep track of previous installations even they are deleted from root. But this shouldn’t affect WP dashboard itself, because they are not connected.

So I returned to my first version of installed site as it is. With other themes, I don’t have either banner, bgrd and NO MENUS whatsoever. All of that because customizer do not allow me to “customize” site as per my wish and as his name says is supposed to do so (left Customizier side is empty).

So it seems I am forever “married” with “Stargazer”. I mean not bad theme Mr Tadlock, but child and main are interdependent and interconnected. You can’t change ANYTHING in child theme without changimng main theme and that is possible only by hard coding.

My hosting company even changed complete Database and made new to see if that would help, but nothing happened. They said btw that they are not allowed to “flush” DB (which would probably resolve cache issue).

Since you mentioned my theme, Stargazer, I wanted to address this specifically. The Stargazer theme has no control over any of the issues you’ve mentioned. These are outside its scope. That’s actually how it works with all WP themes. Themes are merely the presentational layer for your content. How login, register, and contact forms work is not something that themes have control over.

Mr. Tadlock,

My comment/ask for help, was in no way pointed at you as a developer of Stargazer theme, who is itself beautiful, simple and functional (otherwise, why I would stick with this one :). Of course, and I agree with you 100% all of those issues are out of your scope. The issue is obviously in WordPress plugins and how they work. I just wanted to outline this “advertisement” that came from WP site/people. Please put yourself in the shoes of user for a moment. For example, you are buying a car from dealer who is advertising it as “best out there”. After few days you see it is not entirely true. There (in car) are many parts from many sources, but that is not your problem. You want a car who works and is functional as a complete package (and as advertised). I understand your point and please you understand mine too, so do not take this remark personally. I hope WP will do something about issues outside of your power as an author.

“juggledad”, many thanks for prompt answer,I sincerely appreciate it!

Just one small Q:

– because I posted publicly my WP admin ID, is it possible to change it (for security reasons)?

Hi, sorry if I sounded harsh, thank you MOD for prompt answer I really appreciate it, and please accept my appologies for tone. I was frustrated, sorry.

Unfortunately, the same thing continues to happen. I was using IE 11, then switched to Firefox, cleared everything that could clear (have 3 very good maintenance/cleaning softwares + anti malware and anti virus who all work perfectly).

What I have noticed recently is following:

– I can get Preview and customization page without second login request ONLY for Templates that ARE NOT already installed.

– Already installed Templates are giving me again second login request(with no preview), BUT I am able to make customization and even save it (earlier, I would get a message “Cheating, uh”). Now there’s no “cheating” message.

Perhaps this slight positive change is due to switching to Firefox, (not sure) but second login still continue to pop-up.

I found my way around, among other tricks by using templates with their own customization panel, so I will mark this topic as “resolved” even it is not entirely.

Thank you.