technicus

Hi @marksalden ,

That is not a known issue, as every WordPress website is unique it can be anything such as incompatibility with current WordPress Theme or simply an incompatibility with some other plugin, no matter what is the issue an integration/patch can be built for your case.

In order to investigate what is causing the problem we need a ticket in our system so that our technicians can look into it and communicate with you what was done or what was found to be the problem.

Let me know if that is an option for you and we can find a solution for your problem!

I hope this helps!

Hi @marksalden,

Apologies for the delay. We’ve been migrating our ticketing system to better support the increased demand we’ve been experiencing. During this transition period, some threads were no longer notifying us of updates.

Our new ticketing system is now available within your portal and provides deeper coverage along with additional support options. https://app.wpcompress.com/tickets

If you reach out to us there, we’ll be happy to take care of you and offer a complimentary upgrade as a token of goodwill.

We appreciate your patience and are truly sorry for the delay. We’re fully committed to the software and will be rolling out major performance and reliability updates this week.

@marksalden Thank you for sharing this so clearly, and I’m genuinely sorry for the experience you’ve had.

WP Compress is not an abandoned product. We are actively working on a solution to the support delays and communication gaps you’ve described. That said, I completely understand why it feels concerning when you’ve been waiting since late April, especially after reaching out through multiple channels without receiving a proper response.

We are reviewing the outstanding support queue and working to make sure cases like yours are addressed properly. Please send your ticket details, account email, or latest message reference here, and we’ll escalate it so your issue can be reviewed as soon as possible.

Again, I’m sorry for the lack of communication. Your frustration is valid, and we appreciate you giving us the chance to make this right.

@cyber49 Hello,

We’re sorry for the problems caused, we had a lot of issues lately with our support system where tickets never reached us and even some tickets got closed/removed from the system without them actually being taken care of and we became aware of this issue only recently when you and few other users contacted us via WordPress Forums.

We will contact you directly in order to see what’s happening and help you out. Thank you!

@webdesignberlin11 Hello, Sorry for the problem! We have released an update for that!

Hi @jtohme, we’re happy to help!

WP Compress does support modern image formats, including WebP conversion for JPG images, so it sounds like something may not have been configured correctly or didn’t work as expected on your site.

We’d be happy to take a closer look and help get this sorted out. Please reach out to our support team via live chat at https://wpcompress.com/support
 and we’ll assist you directly and make sure it’s running smooth on your website.

Please let us know if we can help with anything else at all!