teejayhidalgo
Forum Replies Created
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Hi Deborah,
I’m glad you reached out, I’d be happy to help.
There isn’t anything in a page’s block structure, content, or editor context that could prevent Design Library section previews from rendering on one page but not another.
Please try clicking the Sync with Cloud icon on the page where the Design Library preview is not loading.
Here’s a screen recording for reference: https://share.zight.com/8Luz426P
For other troubleshooting, please could you do the steps listed in this article https://www.kadencewp.com/blog/how-to-troubleshoot-your-website? This will help us rule out these usual causes of WordPress issues, so we can move on to investigating other possible causes of this issue on your website.
You can also submit a support ticket via these channels.
- FREE Users: https://www.kadencewp.com/help-center/free-support/
- Premium Users: https://www.kadencewp.com/help-center/premium-support/
Let us know how it works out, and we’re happy to offer further help.
Best regards,
Teejay.Forum: Themes and Templates
In reply to: [Virtue] Sidebar shows at bottom of pageHi @wnthne,
The Sample Page shown in my screencast is just a page on my test website. It does not need to exist on your website.
The Gutenberg Editor (also called the block editor) has been the default editor in WordPress since version 5.0. If your website is currently using the Classic Editor, this is likely due to a plugin that is enabling the Classic Editor on your site. The block editor is not from the Virtue Theme and it does not provide an option to switch back to the Classic Editor directly. To edit a page using the Classic Editor, you may need to select Edit in Classic Editor from the Pages list.
I hope this helps. Feel free to reach out for more help.
Best regards,
Teejay.Hi nyks-barton,
I’m glad you reached out, I’d be happy to help.
I tried to replicate this notice in my test website by:
- Enable WP_DEBUG/WP_DEBUG_LOG
- I have the latest version of the Kadence Blocks
- Change your Site Language to any other language other than English (e.g. Russian, French)
- You see a notice but it is referring to a different plugin. See Video: https://share.zight.com/2NuZBkDy
Which version of the Kadence Blocks do you have on your website?
Please let us know; we’ll be happy to help.
Best regards,
Teejay.Forum: Plugins
In reply to: [Kadence Blocks — Page Builder Toolkit for Gutenberg Editor] image fittingH Kirill1986i,
The Image Adv block doesn’t have an option for adjusting the height.
The height is mostly determined by the width and the image ratio. See Video: https://share.zight.com/WnuPN1wO
From what I understand, you’d like for the image to fill the entire column/section. You can do that by setting a background image for the Section block instead of using an Image Adv block.
Note: if you have a a multi column Row Layout block, you can enable the Inner Column Height 100% setting so that the column heights will equal the height of the highest column.
Here’s a screen recording for reference: https://share.zight.com/OAuerwx4
I hope this helps. If I misunderstood what you’re trying to do or if what I have shown is still not working for you, please let us know, and we’ll be more than happy to help.
Best regards,
Teejay.Forum: Themes and Templates
In reply to: [Virtue] Sidebar shows at bottom of pageHi Wnthne,
Hi, I’m glad you reached out, and I’d be happy to help.
I looked at this page and noticed that the HTML structure is different from the other pages on your website.
Here’s a screen recording for reference: https://share.zight.com/L1uZYOZp
Specifically, the sidebar element is outside the main div row, which is not how it appears on other pages.
Since this is happening on only one page, it suggests that some content on this page may be affecting the structure, moving the sidebar out of its intended position. I recommend reviewing the page content to identify anything unusual.
To test this, try temporarily removing all content from the page and adding just a simple text block. This will help determine if a specific element is causing the issue.
I also noticed that this page has a media player embedded, which could be a good place to start. Try removing the media player and check if the sidebar returns to its correct position.
Additionally, there is a way to disable the sidebar on specific pages. You can find this option in the page settings when editing the page.
Here’s a screen recording showing where to adjust this: https://share.zight.com/RBup09xg
Let me know what you find after testing these steps.
Best regards,
Teejay.Hi digitalgravestones,
I tried to check your cart page, but I encountered an error that says the page redirected too many times.
I also see that your website is currently using the Storefront theme.
On my test website, I am using the latest version of the Kadence Theme, Kadence Plugins, and WooCommerce, and I do not notice the same issue with the cart page. Here’s a screen recording for reference:
https://share.zight.com/geueWRBjYou also mentioned styling issues such as incorrect colors, text overflow, and flickering during page load. I wasn’t able to verify the color issue, since I don’t have a reference for what the expected colors should be or where exactly this is happening. If you could share more details or screenshots, that would help.
This type of issue is best handled through our official support channel, where we can take a closer look and provide more targeted assistance.
Submit a free support ticket here: Free Support Ticket or a premium support ticket here: Premium Support Ticket.
If possible, I recommend setting up a staging site and enabling the Kadence Theme there would help us investigate without affecting your live site.
We’ll wait for your response, we’ll be more than happy to investigate this issue.
Best regards,
Teejay.Hi meike297,
Just checking in to see if you still need assistance.
If all is good, I’ll go ahead and close this ticket. But if you still need help with anything, just reply to this message and we’ll be happy to continue assisting you.
Best regards,
Teejay.
Hi meike297,
You’re correct that Google reCAPTCHA can raise privacy concerns under the GDPR, especially in Germany, since it may transmit personal data like IP addresses to Google servers in the US. Some site owners prefer not to use it for this reason.
As an alternative, you might want to look into Cloudflare Turnstile, which is a privacy-first CAPTCHA solution that doesn’t rely on tracking or sending data to third parties. It’s generally considered more privacy-compliant and may be a good option if you’re looking to add another layer of spam protection without compromising on data privacy.
The Turnstile Captcha option is available on the Kadence Form Adv block. See Video: https://share.zight.com/E0uvWBrR
That said, it’s important to keep in mind that no spam protection method is 100% foolproof. Both Honeypot and CAPTCHAs are helpful, but some spam bots can still bypass them.
To further reduce spam, here are a few additional options you can consider:
- Use a dedicated anti-spam plugin like Akismet or Antispam Bee, which are specifically designed to filter out spam messages.
- Limit form submissions by blocking known spam IP addresses or using a firewall plugin like Wordfence or CleanTalk.
- Check your server-level tools – Some hosting providers include server-side spam protection or offer security features that you can enable directly from your hosting control panel. I recommend reaching out to your hosting provider to check if these options are available and how you can activate them.
I hope this helps. Feel free to reach out for more help.
Best regards,
Teejay.Forum: Themes and Templates
In reply to: [Kadence] Contact Form Isn’t Sending Emails to GmailHi Kate,
Since you are getting a “Submission Success, Thanks for getting in touch!” message, the issue is most likely with the SMTP server.
Please test if you’re receiving the default WordPress emails such as user password reset. If not, check with your hosting provider as well to see if the emails are being sent. If you’re sending via SMTP, make sure you have the SMTP credentials set up in a plugin like https://ww.wp.xz.cn/plugins/wp-mail-smtp/.
Here’s an article on how to troubleshoot Kadence Form Block Email Delivery.Let us know how it works out, and we’re happy to offer further help.
Best regards,
Teejay.Hi kozmonauta,
Just a heads up, the Portfolio Grid/Carousel block is a premium-only product, and forum rules prevent us from answering questions about premium-only content here. If you have any further questions, you can go here: https://www.kadencewp.com/premium-support-tickets
I’ll go ahead and mark this topic as resolved.
Best regards,
Teejay.Hi kozmonauta,
The Portfolio Grid/Carousel block does not have a search feature.
I recommend using the Kadence Query Loop Advanced block instead. – https://www.kadencewp.com/help-center/docs/kadence-blocks/advanced-query-loop-block
This will allow you to create a custom structure to display posts and custom post types and have more advanced features like a search field.
Here’s a quick YouTube video on how that block works: https://www.youtube.com/watch?v=OIkyQBNCmRE
I hope this helps. If you have further questions, please let us know; we’ll be happy to help.
Best regards,
Teejay.Hi meintobi,
Enable custom text excerpt length on Posts not working
Please check if you have defined a custom excerpt for the posts the do not follow the custom excerpt length.
If you define a custom excerpt, then it’s expected that whatever you defined should be shown. The custom excerpt length would only work if you do not define an excerpt for a post.
Here’s a screen recording for reference: https://share.getcloudapp.com/ApueX147
The Title is underlined and can’t be displayed normally (without underline)
I cannot replicate this on my test website. When adding the Posts block, the titles are not underlined by default.
Here’s a screen recording for reference: https://share.zight.com/12ulLYw7
Can you share the link to a the page in your website where we can see and inspect the elements to see where the underline style is coming from?
Best regards,
Teejay.Forum: Themes and Templates
In reply to: [Kadence] My Website need more responsive on mobileHi Umaii,
I would love to help you. However, I would need more information from you. Can you please send us a video or screenshots of your issue? Other descriptions like which specifc sections or elements on a page are not displaying well on mobile and which device are you testing on?
By default, the theme will already be responsive and would look good on most screen sizes. However, this would still depend on how the section is created. If for example you’ve manually set a padding for the desktop version of an element, this setting would be applied to the tablet and mobile versions as well if you do not specify values for these 2 other break points.
There are specific theme and block settings where you can specify a different setting to fine-tune them to look better on the target screen. Settings that have responsive options usually have the device icons above them.
Please see these screenshots for reference:
You can fine-tune the settings for the other screen sizes using these settings.
Here’s a screen recording for reference: https://share.getcloudapp.com/2Nu8YnPL
I hope this helps. If you have further questions, please let us know; we’ll be happy to help.
Best regards,
Teejay.Forum: Themes and Templates
In reply to: [Kadence] Issues with Litespeed Cache and the Mobile MenuHi,
I can verify that the issue is happening because of LiteSpeed.
If I try to view your website before being optimized by LiteSpeed, the page will display correctly. – https://share.zight.com/d5uXROYG
You can also see this by adding the ?LSCWP_CTRL=before_optm parameter on the URL.
You mentioned:
“I already tried the solutions that I could find on this topic to fix it by myself, including adding:
navigation.min.js
navigation-lite.min.js
kadence-mega-menu.min.js”Did you mean you included the files in the JS Deferred Excludes?
We need to first identify which specific feature from LiteSpeed is causing the issue.
You can also try the other troubleshooting steps recommended in this article to see which settings would resolve this issue: https://docs.litespeedtech.com/lscache/lscwp/ts-optimize
Let us know how it goes, we’ll be more than happy to help.
Best regards,
Teejay.Have you already tried deactivating the LiteSpeed plugins?
For initial troubleshooting, please could you do the steps listed in this article https://www.kadencewp.com/blog/how-to-troubleshoot-your-website?
This will help rule out these usual causes of WordPress issues.
I also recommend submitting a support ticket here: https://www.kadencewp.com/free-support-tickets