teuptworkshop
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] How to mark order as pickedSorry for the late reply, thanks for the explanation! Unfortunately the fix broke down, I’m getting “validation failed” errors. We’ve decided to solve it with good old post-it notes on the packing table. That actually works pretty good, no more double picked orders.
I had assumed this was pretty basic functionality for webshops (after all, don’t you wanna see what you did and didn’t pick?) and I just overlooked it, but I understand now Woocommerce doesn’t really cater to this (yet). We’ll stick to the post-its for now, until there’s a simple feature available for this. Thanks!
Forum: Plugins
In reply to: [WooCommerce] How to mark order as pickedThanks for the elaborate reply! I didn’t realise there wasn’t a simple option for this. Your idea works, but I wonder if it’s also possible to make it clickable (toggleable) in the orders list itself? Just like there’s a button to update the order status to finished. That’d eliminate some clicks and waiting time. But this is already an improvement, thanks!
Forum: Plugins
In reply to: [WooCommerce] Product keeps getting wrong pictureThanks for the suggestion! I just checked with my hosting provider but unfortunately no, they don’t have caching of any sort.
With no host-side caching, my caching plug-in switched off, and no browser cache, I’m really clueless as to why this picture keeps resurfacing even when the old file is definitely deleted. It’s not a huge deal since we’re talking about some 5 small products out of 10000+ in my store, so I don’t mind to remove them from the inventory (to prevent future accidental reuploads) and move on. But if this is some kind of WordPress bug, I hope it can be fixed…
Forum: Plugins
In reply to: [WooCommerce] Product keeps getting wrong pictureThanks for your reply @shameemreza
I’ve cleared the browser cache, but unfortunately it didn’t make a difference. I’ve also disabled most plugins (I don’t have that many, and nothing product/picture related besides my caching plugin) and it also didn’t change it.
It keeps on reverting to the old image even though that file doesn’t exist anymore, anywhere. Now we also know it’s not in my browser cache. I’ve opened it on a device where I haven’t had it open before, and exactly the same happens there.
Unfortunately renaming is not an option, as all product images (item ID and color combinations) are calculated automatically by my software. When I reupload my inventory at some point, the wrong image will again be back.. and since I have so many products, I will not find out until people buy the items..
Forum: Plugins
In reply to: [WooCommerce] Product keeps getting wrong pictureAddition:
Even when I open the product with the wrong picture, click on the picture and delete it permanently from the media library, then delete the product and reupload that product, the wrong picture is simply back.
If I then open the product again and click on that incorrect picture, it opens the media library and shows a checkbox on the CORRECT picture. So in that screen, all is good. But then when I close it, I still have that wrong picuture. Even if I change the product picture to something else, and then back to the correct picture in the media library, that incorrect picture is back. I really have no idea where it comes from. I have already disabled caching.
Forum: Plugins
In reply to: [WooCommerce] Retrieve menu order of itemFinally I got it to work 🙂 This did the trick:
$menu_order = $_product->get_menu_order();
Forum: Plugins
In reply to: [WooCommerce] Customers don’t receive password reset mailOops, now I see what was wrong. The password reset update email was switched off because I’m constantly getting emails about my customers changing their passwords. I thought this option was about stopping those emails. I wasn’t aware it would affect the customer (it’s pretty clear in the interface, but I just didn’t expect there’d be an option to stop the password reset from functioning).
Still don’t know how I can stop getting email updates about customers changing their passwords but at least this must solve the important issue!
Forum: Plugins
In reply to: [WooCommerce] Customers can’t reset passwordThanks for your reply, that makes sense. Was just checking if there was a general well known reason for this issue that I may have missed. This particular customer said he had some issue with the auto-complete function of his input device. Maybe it just has random different causes each time and I’ll just have to accept it as something that doesn’t always work 100%.
Forum: Plugins
In reply to: [WooCommerce] SEO: Hide from Google?Hi, thanks for your reply. I was not aware of that option to discourage search engines from indexing my site.. looks like exactly the “switch” I need!
I will try that out first, and see what it does over the coming weeks. thanks!
Forum: Plugins
In reply to: [WooCommerce] Picking list not matching “order items post meta”Ok, I couldn’t believe the problem would be WooCommerce since you’d expect the problem to pop up all over the place… and it wasn’t 🙂
The developer was able to identify the bug in the plugin that adds extra fields to products on the admin side. (Apparently, it DOES still affect the process even when only disabled for checkout.)
It has now been updated to list things properly. Sorry for the confusion, it was all quite a big mystery but in the end it was just a plugin after all. Thanks for your time 🙂
- This reply was modified 5 years, 3 months ago by teuptworkshop.
Forum: Plugins
In reply to: [WooCommerce] Picking list not matching “order items post meta”Hi @drwpcom, I just deactived the plugin and placed an order, and had the same issue. But I can’t believe that this really is a bug in WooCommerce? Because that would be pretty dramatic – think of all the missing items there’d be in orders, the incorrect invoices with numbers not adding up, and all the stock innacuracies that would cause, simply because of some products having the same menu order. So I’m pretty confused about this. If it really is WooCommerce, then that seems like a very high priority bug to fix. I think I’ve already ticked other suspect plugins off the list. Unless it matters if the plugin was enabled while creating the cart? Because I only quickly disabled it before checkout, to minimise the risk of getting real orders in that time window.
I’m generating the numbers in my software which outputs a product upload csv. So they are assigned by import. It is necessary for some products to have the same menu order – menu orders are allocated for all part/colour combinations, but within one part/colour combination there can be various (unlimited) kinds of variations such as different prints. So there’s necessarily going to be some overlap there.
- This reply was modified 5 years, 3 months ago by teuptworkshop.
Forum: Plugins
In reply to: [WooCommerce] Picking list not matching “order items post meta”@drwpcom I found out what the problem is!
It happens when parts have the same menu order. Then one of them just randomly gets dropped out. It’s a problem for me because with over 10,000 products (and more than 10 times the number of possible products, and growing) I cannot go over this all the time and make them different.
Preferably it would just display them whatever-way-around, but if nothing else is possible it should at least result in an error message…
Not sure if this is a bug in WooCommerce or simply in my plugin that adds extra fields on my admin side? If it’s WooCommerce, then I hope this can be solved, because right now it’s causing me problems on a daily basis. And for sellers who are unaware it’s even worse, because then it means unhappy customers with missing products in their order…
I’ll contact the developer of my plugin right now to ask if he recognises this as something that could be a bug in what he wrote for me.- This reply was modified 5 years, 3 months ago by teuptworkshop.
- This reply was modified 5 years, 3 months ago by teuptworkshop.
Forum: Plugins
In reply to: [WooCommerce] Picking list not matching “order items post meta”Hi @drwpcom, thanks for your reply. I was able to create a cart that triggers the issue, so I was able to test this directly. Turns out that no, these two plugins are not the problem. I miss an item on the admin site in both cases.
These ghost items are just random items that the customer really did put in their cart, and pay for. It can really be any quantity.However, by now I noticed a pattern. I sell Lego parts and it only happens to parts that have prints on them. I cannot think of much that is significantly different about those from the webshop’s point of view, except for their SKUs maybe: An unprinted part may have SKU “3068b-1”, and then a printed one has an extra part so it ends up as “3068bpb1105-1”. However, in the vast majority of cases, printed parts are just fine. I just notice that whenever the issue DOES happen, it happens to a printed part.
Here’s a small segment of the “Order Items Post Meta” list in an interesting case. Two very similar parts (same part type, different print) were bought buy the buyer, but only one of them triggered stock reduction and managed to appear in the list above it (and the buyer’s confirmation email):
order_item_name: Tegel 2 x 2 opdruk 0431 Wit order_item_type: line_item order_item_id: 15964 » BL Lot ID 49270373 » Remarks zc » Stock Remaining 42 » _line_subtotal 0.66 » _line_subtotal_tax 0 » _line_tax 0 » _line_tax_data a:2:{s:5:"total";a:0:{}s:8:"subtotal";a:0:{}} » _line_total 0.66 » _product_id 277005 » _qty 2 » _tax_class » _variation_id 0 order_item_name: Tegel 2 x 2 opdruk 1105 Wit order_item_type: line_item order_item_id: 15965 » BL Lot ID 156248689 » Remarks » Stock Remaining 41 » _line_subtotal 0.76 » _line_subtotal_tax 0 » _line_tax 0 » _line_tax_data a:2:{s:5:"total";a:0:{}s:8:"subtotal";a:0:{}} » _line_total 0.76 » _product_id 276628 » _qty 2 » _reduced_stock 2 » _tax_class » _variation_id 0So, I tried to compile a test order with both of these two items (together with 3 random other parts). And you’ll never guess what happened….. the OTHER one of these two now turned out as the ghost item! So yeah, it’s a really perplexing issue…
Forum: Plugins
In reply to: [WooCommerce] Picking list not matching “order items post meta”Thanks for your reply, here you go. Had another such order today, I would say it happens about 1 in some 10-15 orders. Sadly I still haven’t been able to narrow it down in terms of the conditions that causes it, it still appears totally at random to me, so I can’t offer extra clues unfortunately….
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In reply to: [WooCommerce] Picking list not matching “order items post meta”Today I had an order with two ghost items – one priced at €0.50 and the other €0.35, and they were paid for.
A screenshot from part of the order confirmation email that the customer receives shows how the subtotal and the shipping costs are 0.85 short of the grand total that is written there. The ghost items do not appear in the summary, but they are included in the grand total.
