Hi Jason,
Thanks for the logs.
We’d like to troubleshoot this further with you.
Could you please contact us at WooCommerce.com > My Account > Support and create a support ticket. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done. Please also include a link to the products on your site and your Facebook page please.
We will be able to help you further there.
Hi @liatto
Thanks for sharing the steps you tried.
Can you please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Hi @midpath
Thanks for sharing the issue you are seeing.
Can you please navigate to Marketing > Facebook and enable logs please:
Link to image: https://d.pr/i/wR0jCf
And then try another sync.
Once done, can you please attempt another sync.
Please then navigate to WooCommerce > Status > Logs and select the Facebook logs from the dropdown on the right, and provide a copy of those logs.
This will help us understand what information is being communicated between WooCommerce and Facebook.
Thanks!
Hi there,
Thanks for your reply and confirming the product settings.
Can you please enable logging under Marketing > Facebook :
Link to image: https://d.pr/i/XsZlW8
And then try to sync the product which aren’t appearing in Facebook.
Please then navigate to WooCommerce > Status > Logs and find the Facebook logs from the dropdown on the right side, which will have just been generated during the sync.
Can you then please reply with the logs, removing any sensitive or private information.
This may help us identify the specific errors related to these products.
Hi there,
I have just replied to your previous thread and previous comment but missed this new topic you had created.
I’ll paste my reply in below:
—
Can I check which link you used to contact Facebook from?
Generally at this stage of the connection process, they are best placed to explain the error in more detail, especially as it looks like the error is coming from Facebook directly.
Can you please reach out to them from the link I am highlighting in your screenshot with the error message:
Link to image: https://d.pr/i/Zxv3nK
Let us know what Facebook say and we can help further.
Hi @trashpea
Thanks for sharing the link to your post.
I can see you have posted in the Facebook for WordPress forum which is why your question was missed by our team.
I have replied to your original post over there but for further support can you please create a new post in the Facebook for WooCommerce forum:
https://ww.wp.xz.cn/support/plugin/facebook-for-woocommerce/
Thanks!
Hi there,
Can I check which link you used to contact Facebook from?
Generally at this stage of the connection process, they are best placed to explain the error in more detail, especially as it looks like the error is coming from Facebook directly.
Can you please reach out to them from the link I am highlighting in your screenshot with the error message:
Link to image: https://d.pr/i/Zxv3nK
I can see you have posted in the Facebook for WordPress forum which is why your question was missed.
For further support can you please post in the Facebook for WooCommerce forum, as this is where the WooCommerce team will be able to see your posts directly:
https://ww.wp.xz.cn/support/plugin/facebook-for-woocommerce/
Hi there,
Thanks for sharing the error messages.
Let’s look at these one at a time.
For this product – https://www.daathize.com.br/loja/resenhas-dos-magos/bebidas-alcoolicas/cerveja-tcheca-pilsner-urquell-500ml-6-unidades/ – when using the Facebook Pixel Helper Chrome extension, it appears to suggest the product is missing from your Facebook catalog.
Could you double check and confirm it is showing correctly in your Facebook Catalog Manager please:
https://www.facebook.com/commerce_manager/?source=CATALOG_MANAGER_LANDING_PAGE
—
For this product – https://www.daathize.com.br/loja/resenhas-dos-magos/bebidas/energetico-acai-red-bull-energy-drink-pack-com-4-latas-de-250ml/ – I am seeing 2 Page View pixel events being triggered and it appears the one from WooCommerce is working correctly and the other one is causing issues:
Link to image: https://d.pr/i/W6VEco
Can you please try removing the other pixel code and let me know how that goes?
—
For the third error message, as above, can you please try removing the duplicate pixel or any other plugins you are using to install the Facebook pixel and see if this resolves the issue with deduplication.
Let us know how that goes and we can assist further.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Hi @marlybob!
I’m glad we were able to help. I’ll mark this as resolved – if you have any further questions, of course please feel free to start a new thread.
Hi there,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Thanks!
Hi @gmmcreative
@suegoote is correct.
You can disable Apple Pay or Google Pay from your Square plugin’s digital wallet settings:
https://docs.woocommerce.com/document/woocommerce-square/#section-13
Please navigate to WooCommerce > Settings > Payments > Square.
From here you can either disable digital wallets fully:
Link to image: https://d.pr/i/39ZnSl
Of if you would like to disable just Google Pay and keep Apple Pay, you can apply these settings:
Link to image: https://d.pr/i/pZ51oY
I hope that helps!
Hi there,
Can I clarify the issue to make sure I can point you in the right direction to get this resolved.
From the sounds of it, the products are syncing from your WooCommerce site to Facebook but when trying to link to specific products in Facebook or Instagram, they’re not showing as available.
Is that correct?
If all of the products are syncing from your WooCommerce site to Facebook, then Facebook will be able to look into why some are unavailable to link to on Facebook or on Instagram. You can contact them for specific support related to the WooCommerce extension on the below link:
https://business.facebook.com/fbe/support
If not all of the products are syncing from WooCommerce to Facebook then the next step will be to try increasing your site’s PHP time limit as it is possible the sync may have timed out.
You can find out more about increasing PHP time limits here:
https://wpastra.com/docs/increase-php-time-limit-wordpress-sites/
Let us know how that goes and we can assist further!
Hi there,
Failing connection can be caused by several factors, it could there was an old connection data stored within the site, or some caching undermining the process.
Please do the following steps to resolve the issue.
1. Do a site database backup
2. Please increase your PHP Time Limit to at least 600 temporarily. This is to ensure we can avoid timeouts in creating the connection. Here is the guide to change the setting: Increase PHP Time Limit in WordPress sites
3. Clear WooCommerce transient data, it’s cached data that we want to clear to ensure it’s not interfering with a proper product sync, you can do that by going here WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on right)
4. Deactivate Facebook for WooCommerce
Then navigate to your WordPress options page https://eosh.ipedia.tw/wp-admin/options.php and please clear the value for the following fields, and click saves (the button is in the bottom of the page):
wc_facebook_access_token
wc_facebook_external_business_id
wc_facebook_system_user_id
wc_facebook_business_manager_id
wc_facebook_commerce_merchant_settings_id
wc_facebook_merchant_access_token
wc_facebook_product_catalog_id
wc_facebook_page_access_token
wc_facebook_page_id
wc_facebook_pixel_id
Once that’s done, please re-activate the Facebook for WooCommerce extension.
5. Navigate to this page WP Admin > Marketing > Facebook and then click Get Started to re-connect to your Facebook Business Manager, select the assets for Facebook Page, Pixel, and Catalog.
Please do the above steps and let me know how it goes!
Hi there,
Thanks for your reply.
Failing connection can be caused by several factors, it could there was an old connection data stored within the site, or some caching undermining the process.
Please do the following steps to resolve the issue.
1. Do a site database backup
2. Please increase your PHP Time Limit to at least 600 temporarily. This is to ensure we can avoid timeouts in creating the connection. Here is the guide to change the setting: Increase PHP Time Limit in WordPress sites
3. Clear WooCommerce transient data, it’s cached data that we want to clear to ensure it’s not interfering with a proper product sync, you can do that by going here WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on right)
4. Deactivate Facebook for WooCommerce
Then navigate to your WordPress options page https://www.loveincocoth.com/wp-admin/options.php and please clear the value for the following fields, and click saves (the button is in the bottom of the page):
wc_facebook_access_token
wc_facebook_external_business_id
wc_facebook_system_user_id
wc_facebook_business_manager_id
wc_facebook_commerce_merchant_settings_id
wc_facebook_merchant_access_token
wc_facebook_product_catalog_id
wc_facebook_page_access_token
wc_facebook_page_id
wc_facebook_pixel_id
Once that’s done, please re-activate the Facebook for WooCommerce extension.
5. Navigate to this page WP Admin > Marketing > Facebook and then click Get Started to re-connect to your Facebook Business Manager, select the assets for Facebook Page, Pixel, and Catalog.
Please do the above steps and let me know how it goes!
