Tim Strifler

Hi klynam,

Sorry to hear Popups for Divi didn’t work out for you. I can definitely understand how frustrating it is when you’re trying to get something done quickly for a client and run into unexpected issues.

Regarding the scrollbar issue, that’s not something we’ve had reported before to my knowledge, so I’d genuinely love to investigate it further. It may be related to a browser, screen resolution, or a plugin conflict, but either way I’d be happy to help troubleshoot it with you.

As for triggering a popup on page load, the free version of Popups for Divi focuses primarily on click triggers and exit-intent triggers, which are the features currently advertised in the plugin description. That said, we do provide a simple snippet for enabling page-load popups here:
https://divimode.com/knowledge-base/can-i-display-a-popup-instantly-when-a-page-is-loaded/

I completely respect that the plugin may not have been the right fit for your particular use case, but based on the issues mentioned, it sounds like there may have been some misunderstandings and/or a technical issue at play rather than the plugin being fundamentally broken.

If you’re open to it, feel free to reach out and I’d be happy to personally help investigate the scrollbar behavior. And if we’re able to clear things up, I’d certainly appreciate you reconsidering or updating the review.

Thanks for giving Popups for Divi a try.

Thanks,

Tim

Thank you for sharing! 🙂

Yes, that’s correct. It does not currently work with the Container. We will be updating it soon. Sorry for the inconvenience.

Closing this as we resolved this via email already 🙂

Hi there,

We haven’t had this reported by anyone else. When we test the demos on our own large monitors, we don’t experience what you’re referring to.

Does the issue happen for you on our demos here? https://divimode.com/divi-popup/#demos

Hi Jorge,

The only explanation is that there’s something blocking the plugin from working correctly. That’s typically another plugin, but it could also be server environment, theme modifications, etc.

When you deactivated all other plugins, did you make sure to clear all caches (including browser cache) before testing?

Hi there, and apologies for the delay in getting back to you. It looks like you have the “Enable Exit Intent” option enabled. The menu doesn’t seem to open automatically unless the mouse leaves the viewport (which is how exit intent is designed). If you disable that option, it should only open on click. If for some reason you don’t have that option enabled but it’s still happening, then please let us know and re-open this ticket. Thank you!

Hi there, thanks for reaching out, and we apologize for the issue. Our team is looking into this, and we’ll update you soon. Thanks!