TrackFree

Hi,

Thank you for reaching out. 

Here’s a quick guide on using the TrackFree plugin.

Locating the TrackFree Plugin:

• Log in to your WordPress admin dashboard.
• In the left side panel, find the “TrackFree” plugin. Click on it to access the plugin settings.

Adding Tracking Numbers:

• Once you are in the TrackFree plugin section, navigate to the “Order Details” page. Simply input the relevant tracking number associated with the shipment in the adding tracking number section.

Viewing Shipment Details:

• After adding the tracking number, you can easily view all shipment details, including real-time tracking information.

For swift support, reach out to us at support[at]trackfree.io

We’re here to assist you and ensure you have a seamless experience with the TrackFree plugin.

Cheers,

TrackFree Support Team

Hi Mark,

We have resolved your query about the delayed response (Fastway carrier).

We checked it now, and all is working fine.

Your feedback is much appreciated.

If you need any further assistance, please reach us at support [at] trackfree.io.

Cheers,
TrackFree Support Team

Hi Mark,

Thanks for reaching out. We looked into your query.

The Shipment status shows only for the delivered item and, for the rest, we show an info icon to look up the latest detail in the modal window ( as per woo-commerce performance best practice).

If you need any further assistance, please reach us at support [at] trackfree.io.
Thank you.

TrackFree Support Team

Hi Mark,

Again thanks for reaching out, and happy to help.

The problem is updating the status – “Contactless Signature = Delivered” this is a new status message from Fastway and not picked by our service, and we are updating our logic to reflect this. Also in touch and working with Fastway for a reliable, timely response.

There is no action needed from your end, and I have updated the ticket status as – Open. I will close the ticket after resolving it.

Appreciate your patience.

TrackFree Support Team

Hi Gregskiuk,

Thanks for reporting. I will have to answer this in 2 parts –

• Our plugin-related files only load during active admin sessions (which is of minimal size). While accessing the storefront, plugin-related files are not loaded and will not impact or increase customer-facing page loading time.

  When you run the Google page speed test – it scans the whole website, including all plugins. It does not determine if a plugin file is loaded while accessing the admin panel vs. storefront.

• @ Regarding optimization opportunity – We are using
  jQuery library (best suited for WordPress) and found out, we can instead use the WordPress default Js, which certainly will remove the unnecessary Js request and further reduce our plugin file size overall.

We are releasing an updated plugin with all the improvements (shortly). Please update and rerun the performance test. If you need any further assistance, please reach us at support [at] trackfree.io. Thank you.

Thanks for your feedback Smartsmell, appreciate it. It looks like https://novaposhta.ua/ is still working on the tracking number response.

We do allow email customization, and you can easily send a test email. Please log in to https://app.trackfree.io/login to access the dashboard and account settings.

Cheers,
TrackFree Support Team

Thank you for installing the TrackFree plugin.

Please send an email to support[at]trackfree.io to help us locate your account and further assist.

TrackFree automatically sends email notifications to customers as and when status changes, you can completely customize the email and the status trigger from admin console.

Cheers,
TrackFree Support Team