Caroline
Forum Replies Created
-
Hi @vwondra,
I’m so sorry you’re having trouble with your widget settings here! Just to get the troubleshooting process kicked off, would you mind taking a moment to run through our conflict testing steps for me? This may help us to narrow down a possible culprit in another plugin or theme.
Thank you! 🙂
Forum: Plugins
In reply to: [The Events Calendar] Wrong time zone in "local timezones"Hi @csdtech,
I’m sorry to hear you’re experiencing some frustration here! This Knowledgebase article on timezones may help to address some of the issues you’re having. Give it a look over, and let us know if you should continue to encounter any problems!
Thanks! 🙂
Forum: Plugins
In reply to: [The Events Calendar] Can't see past eventsHi @wpgeek101!
Sorry to hear you’re having issues here! Would you mind taking a moment to run through our conflict testing steps on your site, just to ensure there are no issues occurring with any third-party plugins or themes? This should help us to narrow down your problem that much quicker!
Thanks!
Forum: Plugins
In reply to: [The Events Calendar] one questionHi @saposkat!
Thanks for getting in touch! We have a very comprehensive Themer’s Guide available to our users that should be a great resource to get you started in customizing your list widget display. The widgets/list-widget.php template file is the one you’ll want to use for your modifications–just be sure to follow the steps to make a copy in your theme folder so future updates don’t erase your hard work.
I hope that helps! Happy customizing! 🙂
Forum: Plugins
In reply to: [The Events Calendar] Links below calendar is not workingThanks for taking the time to go through the steps with me–much appreciated! Are you able to access and edit the wp-config.php file in your WordPress install’s root folder? If so, could you locate the line
define(‘WP_DEBUG’, false);
and change it to
define(‘WP_DEBUG’, true);
?
This will display any PHP errors that may be occurring behind the scenes, which may help us to identify an issue on your site.
Thanks!
Forum: Plugins
In reply to: [The Events Calendar] Footer breaks on page the events calendar is on onlyHi @perkypixel,
It looks like there are some media queries targeting .footer-widget and others that are not being applied properly to page elements on your events page. We aren’t able to provide detailed troubleshooting for theme-related issues, but I’d try inspecting the page elements that don’t look quite right on both your events page and a page that’s working fine to see if you can narrow down the problem.
I hope that helps–let us know if there’s anything else we can assist with!
Forum: Plugins
In reply to: [The Events Calendar] AutoImport Not WorkingHi there!
Thanks for clarifying a bit! Just to confirm, is this problem affecting all cron jobs being run through your WordPress install? Do cron jobs run manually on your server execute without issue?
Can you confirm that everything checks out with your settings, both on your Facebook app and in the Events > Settings > Add-On APIs section of your WordPress admin?
Forum: Plugins
In reply to: [The Events Calendar] Enable Portuguese languageHi there!
I’m sorry to hear you’re having trouble with this! Is all text still displaying in English on your calendar, or are some portions displaying correctly in Portuguese? Our Brazilian Portuguese translation is not 100% complete, so there may be bits of untranslated text even when the language pack is working as intended.
If you’re not seeing any translated text at all, it might be worth double-checking our Knowledgebase article on translation packs to ensure that you’ve run through all of the listed steps. I’d also be sure to go over our conflict testing steps to ensure that a third-party plugin or theme isn’t the culprit!
Let us know if you should continue to experience problems after trying the above steps, and we’ll take another look!
Thanks! 🙂
Forum: Plugins
In reply to: [The Events Calendar] sidebar will not go awayHi there!
I’m so sorry you’re running into issues with a sticky sidebar–how frustrating! Just to be sure, can you confirm that you’ve run through our conflict testing steps on this site? Your theme might not be the culprit in this case, but it’s possible another plugin could be introducing a conflict that wasn’t present on your other sites.
Let me know, and we’ll see where we can go from there!
Forum: Plugins
In reply to: [The Events Calendar] Multi-day event span as one long entry on calendar viewHi there!
This feature isn’t possible in the current version of The Events Calendar, but it is slated for inclusion in a future release. We’ll be sure to share more details as soon as they’re available!
Thanks for getting in touch, and let me know if you should have any other questions! 🙂
Forum: Plugins
In reply to: [The Events Calendar] Unable to change "Google Maps default zoom level"Hi, @hinagiku! Love your username. 🙂
Sorry to hear you’re having issues with this! Thanks for providing a little more info about what’s happening. Would you mind running through our conflict testing steps first to get the troubleshooting process kicked off? This will help us to narrow down a culprit and eliminate any plugins or themes that might be causing issues.
Thanks, and let me know if you should have any questions!
Hi there!
Thanks for paying us a visit here on the forums! Would you mind sharing a bit more information about what kind of customization you’re interested in doing here? This will help us to provide better assistance, should you need specific suggestions as you go!
Our Themer’s Guide goes into plenty of detail about template files and customizations, and it’s definitely the best place to start for any modifications you’d like to do. Check it out and let us know if you should have any other questions!
Hi @jjbte!
I’m sorry to hear you’re still experiencing issues with this. Can you try changing the time zone for your events to the UTC time offset for your region and leaving your WordPress site time set to your nearest major city? We’ve observed similar issues being addressed in this way on various installs, and I’m curious to know if it might help in your case–even as simply a stopgap measure until we can provide more assistance.
Let us know! Thanks! 🙂
Hi Christian,
I’m sorry to hear you’re experiencing issues here, as well. Can you confirm that you’ve run through our conflict testing steps to eliminate any potential theme or plugin conflicts on your site? Please give it a try, and let us know in a new thread if you should continue to have problems.
Thanks much! 🙂
Forum: Plugins
In reply to: [The Events Calendar] tribe_get_event_label_plural_lowercase()Hi there!
Sorry to hear you’re encountering some issues here! Would you mind doing a quick run-through with our conflict testing steps on your site to begin the troubleshooting process? This will help us to narrow down our list of suspects and provide more focused support for your problem.
Thanks!