Trust Payments

Hi Ashutosh Sharma,

Thank you for bringing this to our attention. We’ve resolved the issue in the latest version of our plugin.

We recommend updating on a staging environment first and testing thoroughly before deploying to your live site.

For future inquiries, support requests, or comments, we recommend contacting our support team directly at [email protected]. This allows us to provide you with formal and timely responses. We appreciate your cooperation and look forward to resolving your issue.

Kind regards,

Trust Payments

Hi Ashutosh Sharma,

Thank you for bringing this to our attention. We appreciate you taking the time to identify this issue with the missing mgn_get_transaction_query method in the WooCommerce plugin.

We’ll investigate this matter promptly and work on implementing a proper fix. Your temporary solution using the is_callable check is a sensible workaround to prevent the fatal error whilst we address the root cause.

We’ll keep you updated on our progress and provide a resolution as soon as possible. In the meantime, if you encounter any other issues or need further assistance, please don’t hesitate to contact us.

For future inquiries, support requests, or comments, we recommend contacting our support team directly at [email protected]. This allows us to provide you with formal and timely responses. We appreciate your cooperation and look forward to resolving your issue.

Kind regards,

Trust Payments

Hi cbd66,

Thank you for your response.

I can see your ticket within our system, and one of our colleagues is currently investigating this issue. I will contact the team member handling your case to provide guidance on getting the classic checkout working properly. As this matter is being addressed outside of this thread, I’ll be closing this ticket.

For future inquiries, support requests, or comments, we recommend contacting our support team directly at [email protected]. This allows us to provide you with formal and timely responses.
We appreciate your cooperation and look forward to resolving your issue.
Kind regards,
Trust Payments

Hi cbd66,

Thank you for raising this feedback.

Could you please verify if you’re using WooCommerce blocks? If so, you may need to switch to the classic checkout by editing the page and selecting the payment method block. If this doesn’t resolve your issue, please contact our support team at [email protected] or submit a request through https://help.trustpayments.com/hc/en-us/requests/new, referencing this thread for context.

For future inquiries, support requests, or comments, we recommend contacting our support team directly at [email protected]. This allows us to provide you with formal and timely responses.
We appreciate your cooperation and look forward to resolving your issue.
Kind regards,
Trust Payments

Hi Dinesh kumar,

I wanted to follow up on the ticket we created in response to your recent inquiry.

To summarise, we received your email and created a ticket, we sent you a response requesting additional information and we are currently awaiting your reply to proceed further.
At this time, we’re unable to take any action until we receive your response. If you have any questions or need clarification on what information we require, please don’t hesitate to reach out.

For reference, this thread will be marked as resolved. However, your ticket remains open and active in our system. Once we receive your reply, we’ll promptly resume work on your case.

For future inquiries, support requests, or comments, we recommend contacting our support team directly at [email protected]. This allows us to provide you with formal and timely responses.
We appreciate your cooperation and look forward to resolving your issue.
Kind regards,
Trust Payments

Hi Kaushal,

Thank you for raising this feedback.

The team are working towards upgrading the plugin to support the latest version of WordPress & WooCommerce. We are in the near stages of pushing a new version out with new features, better compatibility and bug fixes.

For future comments, questions or requests for support, we would recommend contacting our support team direct on [email protected] which would allow us to formally come back to you. 

Kind regards,

Trust Payments

Hi vamcyp,

Thank you for raising this feedback.

This is something we have not come across before, please can you confirm if this is our plugin causing the problem or another as you mention “Trustpilot” in your message. If so, please can you reach out to our support team at [email protected] referencing this topic, providing the version of WooCommerce, version of PHP and the version of our plugin you are using

Also in your message you mention that this functionality used to work fine, please confirm the configuration settings you were using at the time? Has any changes that you are aware of been made since it stopped working?

For future comments, questions or requests for support, we would recommend contacting our support team direct on [email protected] which would allow us to formally come back to you. 

Kind regards,

Trust Payments

Hi byronedwards,

Sincere apologies for missing this question. In response to your question, yes the plugin supports 3ds2. 

For future comments, questions or requests for support, we would recommend contacting our support team direct on [email protected] which would allow us formally come back to you.

Kind regards,

Trust Payments