Jack Arturo
Forum Replies Created
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I’m not sure, sorry.
Try registering a new user with a valid address, via Users >> Add New in the admin. Something like [email protected].
You should see them added to Mailchimp.
If there’s an error in the WP Fusion logs, then it’s possible Mailchimp has blocked your account’s API access, and you can contact their support to see what you can do to get it unlocked.
I just gave it a try and exported 243 test users to my Mailchimp account and they all went through— so it’s either something with your users’ email addresses or your Mailchimp account.
If you can figure out which emails they are, then the WP Fusion logs should show an error message specific to those users.
I believe also if someone has unsubscribed from marketing or marked any emails as spam, Mailchimp won’t let you add them over the API.
Maybe try signing up for a free Sendinblue (http://sendinblue.com/) account to see if you can export them there? Sendinblue is less strict about email addresses.
492 out of 500 is pretty good. Mailchimp does not accept all email addresses. See
https://mailchimp.com/help/troubleshooting-contact-imports/
https://organicweb.com.au/marketing/mailchimp-omnivore-spam/If you want to get a license for WP Fusion, then you can send in a support ticket via https://wpfusion.com/contact/ and we’d be able to log into your site for you and tell you exactly why those 8 users aren’t syncing.
But just from my own personal experience… 8 users out of 500 who won’t sync is not uncommon.
Okay. And your logs are still showing “Resource Not Found” errors?
“Resource not found” either means your list ID changed, or your contact’s IDs changed. That’s an error message coming from Mailchimp, not WP Fusion.
You could reset the WPF settings (on the Advanced tab) and connect it to Mailchimp again. That will clear out your old list and also refresh everyone’s contact IDs. That might fix it.
I can tell you that there aren’t any known issues with Mailchimp at the moment. I have gone ahead and updated our logs for the next update to be clearer about what that error message means, so hopefully it will be more helpful to others.
@jaroslawistok I have seen that before when someone selected an invalid list in MailChimp.
On the General tab of the WP Fusion settings there’s an option to select which list you want to use with WPF. When you set up the plugin it defaults to the first list in your account.
If you delete that list later (maybe as a part of testing), then you’ll get a “The requested resource could not be found” error while trying to add contacts to that list… since it’s deleted.
Can you try selecting a different list? You can also go to Settings >> WP Fusion >> Setup and click Resynchronize Tags and Fields to refresh the available lists in the dropdown.
Thanks! 🙂
New users will automatically be synced to Mailchimp when they register from now on (as long as the email address is valid).
Yes WordPress changed the way Screen Options work in v5.4.2. We’ve fixed that in the full version of WP Fusion already and it will be in the next update of the Lite version as well.
WP Fusion doesn’t do any filtering like that, but I believe Mailchimp will reject temporary email address. If you go to Settings >> WP Fusion >> Logs and filter to show only Errors you should see a message showing why it was rejected.
Hey @jaroslawistok ,
You mean you have 502 contacts in Mailchimp and 493 WordPress users?
WP Fusion won’t create a duplicate contact record. Is it possible you already have some contacts on your Mailchimp list before starting the export?
If you’re worried about it you can delete everyone from Mailchimp, and then in WP Fusion:
1. Run a Resync Contact IDs and Tags for Every User operation to clear out the contact IDs
2. Export them again using the Export Users toolBut your total counts are only 9 off, that’s pretty close, I wouldn’t be too concerned about it.
Hey @tungdh ,
The initial part of the authorization with Zoho requires a bounce across our website and we were upgrading our server yesterday, which took it offline for a few hours.
Can you try again now? I think it will connect but if not let me know.
Jack
@nsinelnikov, yup, good catch.
Actually we’ve removed the WPF_Admin_Menu_Walker entirely from the full version of WP Fusion, since it’s no longer necessary with WP 5.4.
That change will be released in the next update of the Lite version as well.
Ah, awesome. That makes a lot of sense. It’s always something 🙂
Thanks for following up!
The import tool in WP Fusion Lite is only a one-time import as well. The documentation on that is here: https://wpfusion.com/documentation/tutorials/import-users/
It should find them and import them if they’re new users and have the right topic, so I’m not sure why it isn’t finding them.
If you want to import them in an automatic ongoing way (not one-time), you can do that via a workflow rule with an outbound message in Salesforce: https://wpfusion.com/documentation/webhooks/salesforce-outbound-messages/
But that feature is only available in the full (paid) version of WP Fusion.
@ckefalianou Hi again 🙂
One thing is that it won’t import the contact if there’s already a user in WordPress with that email address.
If it’s an existing user you can use the Pull User Meta tool from the Batch Operations tab.
The import is also limited to 2,000 contacts with Salesforce.
To be honest, because Topics are so hard to work with in Salesforce, it might just be easier to export them from Salesforce to a .csv and then import them to WordPress using a plugin like WP All Import.
That will be a lot faster since it’s a one-time operation instead of sending thousands of API calls and Salesforce data queries to import them one by one.
- This reply was modified 6 years ago by Jack Arturo.
Hey @ckefalianou ,
The Import Users tool will just import new users. If a user already exists with that email they won’t be updated.
However, you can go to the Advanced tab and run a Pull User Meta operation. This will load the data from Salesforce for all your existing users.